AOL Help
AOL Help
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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
611 results found
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Don't assume that all of your customers have a cell phone. I don't and don't intend to get one.
Don't assume that all of your customers have a cell phone. I don't and don't intend to get one.
102nd ranked -
Change this site back to what it was 6 months ago, PLEASE!
Your new system makes cleaning up my emails a pain in the ***! The old system allowed me to click select all, delete and 20 emails were gone. Your new garbage forces me to do this one at a time. Whomever designed this current should be fired! PLEASE change it back!
61st ranked -
Stop preventing regular, important emails from getting through!!! Receipt of them is critical!!!
Stop preventing regular, important emails from getting through!!! Receipt of them is critical!!! You are not equipped to pick and choose forr us what is important!!!
102nd ranked -
People utilized the older AOL because it met their needs. When someone sends photos and I want to forward 1 or 2 - there is no way to do it
Return to the old format! Please! I refer to previous emails that are stored, and now they are not available. I know it's Tues or Wed, you don't have to tell us! The photo "preview" is horrendous. Can't delete and have to open each one to see. A photo of a foot? Really?
102nd ranked -
Return to old mail!! Or make the new version more user friendly.
Mt biggest pet peeve is the handling of the mail I use my Ipone to access and delete my mail as I see fit. My husband ises the desk top computer. When I delete an email it is not removed from the desk top computer!! Then I have to go on there to manage my mail all over again, What WASTE of time and SO frustrating for me and mu husband. He doesn't know what to delete of mine and I don't get on the desk top often, then it takes a lot of time to delete or keep what…
43rd ranked -
Switch back to previous AOL version. The current version is completely UNUSABLE and is causing me lost time and much stress!
Switch back to previous AOL version. The current version is completely UNUSABLE and is causing me lost time and much stress!
61st ranked -
AOL emails diverted to "Recently Deleted...
I have been finding many emails that have gone directly to "Recently deleted." Perhaps this is better than going to "SPAM" but not by much. Has a programming change made this happen?
172nd ranked -
41st ranked
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61st ranked
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102nd ranked
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software issue - please have a toggle switch to turn on/off automatic capitalization of first letter of each sentence
I lost the use of one hand. It is very difficult for me capitalize words with only one hand. It would be nice to have a settings toggle switch to automatically capitalize the first letter of each sentence.
On my laptop, there is an automatic capitalization function in the system settings, but it does not apply when using AOL Mail.
172nd ranked -
Restore old format
The new format does not work for me.
43rd ranked -
Please - Please - Please
PLEASE change me back to the OLD AOL! - PLEASE!
61st ranked -
CANT LOG IN TO POST COMMENTS ANYMORE? IS THAT NOW ONLY FOR PEOPLE WHO PAY AOL?
WHY CAN I NO LONGER MAKE COMMENTS ON STORIES??? WHY IS AOL THE WORST THING TO USE NOW? WHY HAVE YOU GUYS DECIDED TO RUIN EVERYTHING GOOD ABOUT AOL. YOU BLOCK PEOPLE FROM LOGGING IN TO COMMENT AND NOW YOU HAVE ABSOLUTELY RUINED THE EMAIL...RUINED!!!!!
172nd ranked -
REMOVE THE ADS TAKING UP THE SIDE OF MY E-MAIL WINDOW
HOW DO I REMOVE ALL THE ADS TAKING UP SO MUCH SPACE ON MY WINDOW?
61st ranked -
My AOL screen has switched to a split view version. I HATE IT!!!! Help me revert to the previous view. PLEASE HELP ME!!!
My AOL screen has switched to a split view version. I HATE IT!!!! Help me revert to the previous view. PLEASE HELP ME!!!
172nd ranked -
IMPROVEMENT!!!
Today, fearing I'd run into more problems, I switched to Standard AOL. WHOA!!! font size, style and colors are back! THANK YOU! Page layout (margins, center, left, right) is back! Thank you! The ability to scroll through my emails instead of pages is returned. THANK YOU! The ability to attach more than one photo at a time is restored! THANK YOU! Will now try to type captions above or below each photo and see what happens. YOU ARE LISTENING AND RESPONDING! THANK YOU!!!!
172nd ranked -
Better help on phone calls for help
My Favorites folder lost all of my folders ever since the "upgrade" to email. Called help and got some one who cannot speak english very well then my call was disconnected. Needless to say I got no help and still do not have my folders. I've been a member since 1997.
172nd ranked -
61st ranked
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Contacts are nearly impossible to find. Please give us a way to go back!
Put all the info back in the contacts.
172nd ranked
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