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393 results found

  1. I need to white list certain emails to make sure they aren't treated as spam. AOL mail help was completely useless for my request.

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  2. I used to be able to alphabetize my inbox emails for easy deletion. Now there is no option. I am frustrated and upset

    How to alphabetize inbox emails. This option used to be available before your changes came. I don't like the changes.

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  3. Fix Instructions

    Please correct your instructions on how to restore Contacts. When I click on the contact setting - There is NO "More" button to use to retrieve the restore option. From my MAC

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  4. An opening page at beginning prevents going to emails directly..and too few fonts

    Get rid of that opening page and the next one and let users go directly to email.'
    Add more font choices.

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  5. SWITCH BACK TO AOL CLASSIC RE: NOTHING HAS WORKED IN YAHOO, INC. AND YOUR HELP SERVICE IS TERRIBLE.

    YAHOO, INC. EMAIL IS TERRIBLE!! I HAVEN'T BEEN ABLE TO USE MY VERIZON EMAIL ACCOUNT SINCE YOU SWITCHED FROM AOL TO YAHOO, INC. RE: NOTHING WORKS, I CAN'T EVEN DELETE MESSAGES FROM MY INBOX. I'M PAYING A MONTHLY FEE FOR AN EMAIL ACCOUNT THAT'S UNUSABLE. PERHAPS FILING AN ATTORNEY GENERAL'S OFFICE AND FTC COMPLAINT WILL MOTIVATE VERIZON TO SWITCH CUSTOMERS ACCOUNTS BACK TO THE PREVIOUS VERSION OF AOL AS PER CUSTOMERS' REQUESTS.

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  6. GARBAGE PROGRAMMING FAULTS IN NEW VERSION OF SOFTWARE and useless means of contact

    Response to the below email.

    I don't use Twitter ( too many poor quality exchanges) or Facebook ( privacy issues), so if you wish to get the information you suggest you might like, in the below message, and in the related reply sent simultaneously, just provide a proper email address and case numbers etc. for the exchanges.

    ie - the Old Ways do work. = Your innovations are valueless. And your long term policies of blocking contact and minimising support are now "reaping their reward"?

    ---- Forwarded message -----
    From: AOL no-reply+aol@feedback-poweredby.uservoice.com
    To: "asbeesley@compuserve.com" asbeesley@compuserve.com
    Sent: Wednesday, 4…

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  7. Get someone to talk to your customers that can be understood.

    It’s hard to talk to people that don’t speak good English.

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  8. I am very dissapointed in your service. I have been with AOL for many years and now that your shortcut isn't working I am told i need to pay

    I am suddenly unable to use of tne of the aol features- I am getting an error message. something is broken on aol and I would like it fixed. I have been a long standing customer for many years and now when I need help you want me to pay for fixing your short cut.
    that is wrong!
    please have someone from tech support call me and get this feature fixed
    thank you

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  9. The link to get my mail says it's unavailable so I have to click twice on everything.

    The link to get my mail says it's unavailable so I have to click twice on everything. There isn't any way to fix it.

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  10. You need more options for AOL Help.

    I don't use Twitter or Facebook. Have AOL Help available at the AOL Website and make it useful.

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  11. More work still needs to be done with being able to take copies without going thru so much trial & error to get the pages I want to copy to

    More work still needs to be done with being able to take copies without going thru so much trial & error to get the pages I want to copy to fit. Until the new AOL, that is something I didn't have to do.

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  12. Bring back the old format. Attachments get lost in the new format. It's IMPOSSIBLE to easily conduct an email search!

    BRING BACK THE OLD FORMAT!

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  13. BE HELPFUL

    BE HELPFUL >>>Oh my account has suspicious activity so it was shut down so I cannot access. Called the unhelpful # and was told we will get back to you in 3-5 days!! Really? Can you transfer me to supervisor - "NO" - we are not allowed to transfer,what suspicious activity? "I can't say, it has been bumped up and someone will call you in 3-5 days.

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  14. So called "new" system does not RECEIVE new mail. It all goes to 'SPAM'. Return to old system ASAP

    So called "new" system does not RECEIVE new mail. It all goes to 'SPAM'. Return to old system ASAP

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  15. Use humans when the robot fails. Sometimes AOL fails to create a new line with the [Enter] key, but the help robot couldn't recognize that,

    When the automated help system consistently fails to help, allow the customer to speak with a human.

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  16. Suddenly can't post a comment or thumb up or down in the comments section. Last posted yesterday. I am signed in , yet at the comment box I

    Why can I suddenly not post a comment or thumb up or down on a comment already posted?

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  17. AOL DELETED ALL OF MY INBOX

    Aol is already struggling to maintain Users and they literally deleted my entire mailbox because I had not logged in in a while. This includes correspondence that goes back 20 years!! From people that are no longer living! What an EPIC FAIL!!! Tech has no way to restore them which is also an EPIC FAIL as every computer on the planet has a back up system. SO irate I can't even speak. It is totally unacceptable to delete Users messages!!! Shame on you AOL and will never recommend your platform.

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  18. HATE HATE HATE HATE WHAT YOU HAVE DONE!!!!!! aRE YOU LISTENING TO YOUR FEEDBACK???? wE WILL ALL BE LEAVING aol UNLESS YOU RETURN BACK ....

    HATE HATE HATE WHAT YOU'VE DONE TO YOUR CUSTOMERS./ NO ONE IS LISTENING!!! WE WILL BE LEAVING YOU UNLESS YOU REVERSE BACK TO THE PREVIOUS VERSION. WE CAN'T STAND WHAT YOU'VE DONE, AND THAT YOU'RE NOT LISTENING TO THE FEEDBACK WHICH YOU'VE REQUESTED. ARE YOU GOING TO RETURN TO THE PREVIOUS VERSION, OR ARE WE ALL GOING TO LEAVE TO ANOTHER SERVER. THIS IS A
    RIDICULOUS NEW FORMAT WHICH YOU'VE FORCED UPON US!!!!!!!

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  19. Service by email at cs@perkspot.com 7

    why i cant finde my ao; perks

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  20. Why am I not able to edit my contact lists to add names?

    Trouble with account

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