AOL Help
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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
406 results found
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I am very dissapointed in your service. I have been with AOL for many years and now that your shortcut isn't working I am told i need to pay
I am suddenly unable to use of tne of the aol features- I am getting an error message. something is broken on aol and I would like it fixed. I have been a long standing customer for many years and now when I need help you want me to pay for fixing your short cut.
that is wrong!
please have someone from tech support call me and get this feature fixed
thank you188th ranked -
The link to get my mail says it's unavailable so I have to click twice on everything.
The link to get my mail says it's unavailable so I have to click twice on everything. There isn't any way to fix it.
188th ranked -
You need more options for AOL Help.
I don't use Twitter or Facebook. Have AOL Help available at the AOL Website and make it useful.
188th ranked -
More work still needs to be done with being able to take copies without going thru so much trial & error to get the pages I want to copy to
More work still needs to be done with being able to take copies without going thru so much trial & error to get the pages I want to copy to fit. Until the new AOL, that is something I didn't have to do.
188th ranked -
Bring back the old format. Attachments get lost in the new format. It's IMPOSSIBLE to easily conduct an email search!
BRING BACK THE OLD FORMAT!
188th ranked -
BE HELPFUL
BE HELPFUL >>>Oh my account has suspicious activity so it was shut down so I cannot access. Called the unhelpful # and was told we will get back to you in 3-5 days!! Really? Can you transfer me to supervisor - "NO" - we are not allowed to transfer,what suspicious activity? "I can't say, it has been bumped up and someone will call you in 3-5 days.
188th ranked -
So called "new" system does not RECEIVE new mail. It all goes to 'SPAM'. Return to old system ASAP
So called "new" system does not RECEIVE new mail. It all goes to 'SPAM'. Return to old system ASAP
188th ranked -
Use humans when the robot fails. Sometimes AOL fails to create a new line with the [Enter] key, but the help robot couldn't recognize that,
When the automated help system consistently fails to help, allow the customer to speak with a human.
188th ranked -
Suddenly can't post a comment or thumb up or down in the comments section. Last posted yesterday. I am signed in , yet at the comment box I
Why can I suddenly not post a comment or thumb up or down on a comment already posted?
115th ranked -
AOL DELETED ALL OF MY INBOX
Aol is already struggling to maintain Users and they literally deleted my entire mailbox because I had not logged in in a while. This includes correspondence that goes back 20 years!! From people that are no longer living! What an EPIC FAIL!!! Tech has no way to restore them which is also an EPIC FAIL as every computer on the planet has a back up system. SO irate I can't even speak. It is totally unacceptable to delete Users messages!!! Shame on you AOL and will never recommend your platform.
188th ranked -
HATE HATE HATE HATE WHAT YOU HAVE DONE!!!!!! aRE YOU LISTENING TO YOUR FEEDBACK???? wE WILL ALL BE LEAVING aol UNLESS YOU RETURN BACK ....
HATE HATE HATE WHAT YOU'VE DONE TO YOUR CUSTOMERS./ NO ONE IS LISTENING!!! WE WILL BE LEAVING YOU UNLESS YOU REVERSE BACK TO THE PREVIOUS VERSION. WE CAN'T STAND WHAT YOU'VE DONE, AND THAT YOU'RE NOT LISTENING TO THE FEEDBACK WHICH YOU'VE REQUESTED. ARE YOU GOING TO RETURN TO THE PREVIOUS VERSION, OR ARE WE ALL GOING TO LEAVE TO ANOTHER SERVER. THIS IS A
RIDICULOUS NEW FORMAT WHICH YOU'VE FORCED UPON US!!!!!!!188th ranked -
Service by email at cs@perkspot.com 7
why i cant finde my ao; perks
188th ranked -
Why am I not able to edit my contact lists to add names?
Trouble with account
188th ranked -
Tell me why you block all my comments.
Tell me why you blocl my comments.
188th ranked -
Why did you "UPGRADE" the system? It's less good and less simple to use. Who's bright idea was it to do this? They sould be fired.f
The 'old' system worked fine. This so-called UPGRADE is no longer simple, inclusive or user friendly. All this for a NEW SCREEN? Ridiculous!
188th ranked -
I like the new AOL but how do I add a contact? All it allows me to do is edit. It will not let me save. Thank You!
Please let me know how to add contact. Thank You.
188th ranked -
Don't assume that all of your customers have a cell phone. I don't and don't intend to get one.
Don't assume that all of your customers have a cell phone. I don't and don't intend to get one.
115th ranked -
Change this site back to what it was 6 months ago, PLEASE!
Your new system makes cleaning up my emails a pain in the ***! The old system allowed me to click select all, delete and 20 emails were gone. Your new garbage forces me to do this one at a time. Whomever designed this current should be fired! PLEASE change it back!
77th ranked -
Stop preventing regular, important emails from getting through!!! Receipt of them is critical!!!
Stop preventing regular, important emails from getting through!!! Receipt of them is critical!!! You are not equipped to pick and choose forr us what is important!!!
115th ranked -
People utilized the older AOL because it met their needs. When someone sends photos and I want to forward 1 or 2 - there is no way to do it
Return to the old format! Please! I refer to previous emails that are stored, and now they are not available. I know it's Tues or Wed, you don't have to tell us! The photo "preview" is horrendous. Can't delete and have to open each one to see. A photo of a foot? Really?
115th ranked
- Don't see your idea?