AOL Help
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380 results found
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AOL Help chat continuously times out and disconnects plus minimizing the chat to check or accomplish recommended action breaks the chat
update your time of activity on chat. disconnection actually occurred in less than 1 min
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Yellow Header
Get rid of the yellow header it sucks
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Help Your clients. Icall every few days as I am told and am told after 50 min to an hour you cant verify I am who I am , so to bad suffer
You have no problem accepting my hard earned dollars AThat I am sho I am but day after day and week and month after month No on can verify who I am so they wont help me. I have paid since Oct and still do not have 1/2 of the programs I pay for and no help. What kind of a business is this, Your techs sayd they understand my frustration but cant help. I have dont the drivers license verifuiaction 11 times and that isn't good enough. I want my money and id like my time back. I am…
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Your comment editing software needs a serious adjustment. You rejected the following comment which makes no sense whatsoever.
The Amazon region has beautiful vegetation but the fertile soil is relatively soft and I would guess percolation testing was not employed before approving development. I hope to see additional articles related to these sink holes and it would be best for those living on the edge to call friends and relatives for temporary housing. These craters will not be the last.
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Ads
Stop putting ads on my AOL Homepage related to a place where I don't live--AshburnVa. when I don't live ther
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Stop putting ads on my AOL Homepage related to a place where I don't live--AshburnVa. when I don't live there.
Stop putting ads on my AOL Homepage related to a place where I don't live--AshburnVa. when I don't live there.
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HEADERS AND FOOTERS DO NOT PRINT OUT ENTIRELY IN WINDOWS 11
Moved to Windows 11 from 10. Headers and footers do not print out entirely in printing out e-mail now. They only did before when printing e-mail in quick print mode. But Windows 11 eliminated quick print.
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4 phone calls with 20 minute + waits and no tech support
Why does AOL not care about its customers? I went on Chat. I gave 6 different verification codes and all 6 are invalid. I cannot use AOL DESKTOP GOLD 11.0.2510.0 on Windows 11. My Benefits Page gives me an option to purchase Desktop Gold for a monthly charge. I already pay $21.00 / month for a service that is giving a lousy time. I NEED HELP!!!
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Update my credit card, been trying for over 3 days to do so.
Make it simpler to update credit card information.
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go **** yourself whomever is responsible for locking me out and wasting my time
i appreciate the need for security but *****. i answered all of your **** questions. and i am ********** sure i never set up the ******** security question it asked me. and i sent you my fucing drivers license and you still hung up on me ********
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aol not working I have to restart my compumter to get on aol after on the a few minutes nothing works
aol icon does not work
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Please provide a way to contact AOL technical staff *in writing*
My phone number is useless for verification because AOL insists on adding a spurious zero between my country code and area code. The phone number AOL tries to message is invalid, so the verification messages never arrive.
The chat is useless and refers me to the telephone support, but no first-level support employee will be able to do anything about this, which is clearly due to a mistaken assumption by developers. Only a written problem report has any chance of being relayed to development. How about it?179th ranked -
Case #22975421 - EXTREMELY FRUSTRATED. Take my monthly fee but sure do not fix it when something is not working!!!!!!!!!!!!!!!
Case #22975421. VERY FRUSTRATED WITH AOL APP ON MY PHONE. I can log into AOL on my computer but not on my phone. Endless cycle of uninstalling the app, re-installing, changing the password, and all I keep getting is an endless cycle of trying unsuccessfully to log-in to my email dozens of time and getting a white screen at news feed page (no news or anything shows) and a solid black screen on email log in screen (can't get beyond this screen). After being with a customer service rep for an hour tonight with no luck at all solving the…
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Get better employees AOL!!!!
Claudia C the lowest customer service guaranteed a disappointment
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I got a gray/white screen in email list that required deleting AOL app to get rid of
Better method of reporting a problem
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Don't disconnect tech support customers.
You need to terminate your Tech Mo. He wasn't that helpful, cut me off & hung up on me
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AOL Conversations switches me to the UK version when I click on replies. My profile is correctly set to English - United States.
I've tried to correct this using AOL Help's suggestions. When I called them, they hung up in the middle of the conversation.
179th ranked
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