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402 results found

  1. You sent out messages that might as well have been in a foreign language. I guess I will have to see what happens at the end of October.

    We're not all Computer savy. I can drive my car, but I can't begin to understand how to change oil, sparkplugs, brake fluid, etc. Think about it! I've stayed with AOL since the 90's, and have even paid for access all these years, even though I've been told by others I'm wasting my money. I've paid thinking you would take care of changes etc.

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  2. I cant believe that you could not, no would not help my son upgrade his new cell number so he could reset his password UNLESS we PAID!

    UNLESS YOUR IN THE BUSINESS OF LOSING CUSTOMERS YOU NEED TO LOOK AT YOUR POLICIES! I LEFT AOL PAID CUSTOMER BECAUSE YOU KEPT CHANGING AND CHANGING THINGS AND YOU LOST SOME IMPORTANT INFORMATION I NEEDED AND YOU ASSURED ME YOU WOULD RECOVER IT AND NEVER DID. SHAME ON YOU

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  3. I HATE AOL!!!!!!!YOU GUYS ARE ********.

    YOU GUYS ARE *****! EVEWRYONE HATES AOL BUT WE ARE STUCK WITH IT BECAUSE YOU DO NOT ALLOW FORWARDING. * AOL

    111th ranked

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  4. Do you ever think it would be possible to actually get to a website when searching instead of going page to page to page.

    Open up a particular website and you have 10 other site possibilities show up on the next page. Open one of those and your have more websites. Open one of those and you have more. You just never get to any usable website. You could easily spend an hour or more opening website after website that just yields more pages of websites.
    It is truly an exhausting experience trying to get anywhere.

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  5. Allow the "From" button work to alphabetize emails

    I was always able to keep my emails down to a manageable number because it was easy to delete emails once they are alphabetized. Now the From button does nothing.
    Rita

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  6. 111th ranked

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  7. Your favorites search is good, but would be better if the search results where the URL was found in my list.

    Your favorites list search is good, but would be better if the search results indicated where in the URL list my search result was found.

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  8. I am disappointed that you have removed the GIF feature when creating an email.

    I would like the GIF feature to return and would also like to be able to control the size of the emoji's utilized
    increasing an email.

    186th ranked

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  9. I can't read or comment in the comment section of aol news articles.

    I can't read or comment in the comment section of aol news articles.

    186th ranked

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  10. KNOW SENIORS HAVE MEMORY ISSUES

    If your paid member has been a member for a very long time when security was different and two step was not available and they grew old with you. Your members should be able to work with seniors that forget what pet they had or security questions from 35 years ago. I verified who I was and because I moved from when I first signed up with AOL in the 90s they can not verify me by the humiliating biometrics scan, because my old address doesn't match. Your help site is a joke - this was originally created because seniors…

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  11. when you click on the email square and then click the Spam so it goes to Spam, it opens

    stop emails from opening when you click to send them to spam. **** emails are opening and I'm sending them to SPAM!

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  12. Hello. The name Catherine appears when I type my email in the To box, when trying to send myself an email.

    I do not know how to remove the name Catherine, which pops up, instead of my email address, when I try to send myself an email.

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  13. Problems

    when I move mail from the new mail folder to the folder files the email says it has moved..

    but the mail still stays in the new mail folder and will not leave the new mail floder? If I close aol app and turn off phone then turn phone on the mail will disappear??
    I can delete it but not move mail from new mail.

    I'm using a Samsung phone android operating system..

    this has been going on for 2+ weeks very frustrating?
    I have been with AOL since 1995 the dial up days.. please help..

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  14. Help with fixing my issue on an android phone

    I can NOT view or post comments any longer on my android phone while reading articles on AOL news. The comments will work on a desktop, but NOT on my mobile device.

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  15. you might want to think twice about allowing advertisers like CheapAutoRates to advertise with you.They are nothing but fraud phishers BAD!!

    You might want to think twice about allowing advertising from CheapAutoRates as they are nothing but FRAUD phishers getting personal information & then immediately while you are still waiting for someone to answer CheapAutoRates number ie., 773-754-3097,you start getting immediate fake phone numbers from fraud phishers ie., 833-888-1218 & 844-212-0018. They're NOT legitimate. Why would you even do that AOL?. How desperate are you to do that to your customers? BAD !

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  16. 186th ranked

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  17. Allow emails forwarded to me to reach my inbox

    Emails that others try to forward to me are generating an undeliverable status to them and I am not seeing them in email or even in spam. Please allow others to forward emails to me. Reply works and composing new messages seem to work also - just the forwards stopped working with the last update.

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  18. Why is there grey box in comment comment section

    Grey box in comment section is preventing me from responding to a comment. Needs to be eliminated. How?

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  19. My mail box lately always been empty

    My mail box has been empty for the last month

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  20. Don't ****-sucking tell me that I can't report a problem here. stand by for a LAWSUIT, which will put you out of business.

    Stop losing emails that I spent literally two hours composing. As soon as I'm able, I'll sue you for all you're worth, and put you out of business. N.B. There is nowhere else to post this complaint.

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