AOL Help
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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
404 results found
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Please provide a way to contact AOL technical staff *in writing*
My phone number is useless for verification because AOL insists on adding a spurious zero between my country code and area code. The phone number AOL tries to message is invalid, so the verification messages never arrive.
The chat is useless and refers me to the telephone support, but no first-level support employee will be able to do anything about this, which is clearly due to a mistaken assumption by developers. Only a written problem report has any chance of being relayed to development. How about it?184th ranked -
Case #22975421 - EXTREMELY FRUSTRATED. Take my monthly fee but sure do not fix it when something is not working!!!!!!!!!!!!!!!
Case #22975421. VERY FRUSTRATED WITH AOL APP ON MY PHONE. I can log into AOL on my computer but not on my phone. Endless cycle of uninstalling the app, re-installing, changing the password, and all I keep getting is an endless cycle of trying unsuccessfully to log-in to my email dozens of time and getting a white screen at news feed page (no news or anything shows) and a solid black screen on email log in screen (can't get beyond this screen). After being with a customer service rep for an hour tonight with no luck at all solving the…
184th ranked -
Get better employees AOL!!!!
Claudia C the lowest customer service guaranteed a disappointment
184th ranked -
I got a gray/white screen in email list that required deleting AOL app to get rid of
Better method of reporting a problem
184th ranked -
Don't disconnect tech support customers.
You need to terminate your Tech Mo. He wasn't that helpful, cut me off & hung up on me
184th ranked -
AOL Conversations switches me to the UK version when I click on replies. My profile is correctly set to English - United States.
I've tried to correct this using AOL Help's suggestions. When I called them, they hung up in the middle of the conversation.
184th ranked -
Datamask does not install properly. I have screenshots showing installation is compromised.
Have an advanced tech look into this. I did have assistance from AOL, but it was unsuccessful.
184th ranked -
I believe it too late to for AOL to improved after over 30 years I an leaving
I believe it too late to for AOL to improved after over 30 years I an leaving
184th ranked -
Stop all Harris Waltz propaganda
stop all propaganda from the NAZI Kamala Harris and the Democratic Nazi communist party,
they are only propaganda directed at weak minds that failed in life to be productive enough to even have their votes counted.
184th ranked -
lines down the left side of the emails
AOL, I keep responding to you HERE, at Feedback. I am not on X, I don't DM. Please help me and all the others who have complained about this constant problem, as I have described below.
AOL, you responded to me by email, but it says I cannot reply.
I don't know what a "DM" is and I am certainly NOT on "x.com"
What is happening is simple, as everyone else has said, every time you either forward or reply ANOTHER line appears all the way down the left-hand side. So as I communicate back and forth, some of my…184th ranked -
184th ranked
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Rejected for no reasons given with no appeals by AOL
My comment account has also been rejected for NO GOOD REASON & I have not misused any of the guidelines listed. No profanity, threats, lies, vulgar languish OR starting a fight on purpose. This is not how to treat a 20 plus year PAYING customer. All comments , Even praise, Is now rejected without a warning, A reason,a notice, & any appeals I have made go unanswered by AOL. I guess your not interested in my business anymore. I'll find another server.
184th ranked -
traduction en francais
impossible de trouvez le traducteur en français
184th ranked -
STOP EDITING MY EMAILS IT IS NOT UP TO YO TO DECIDE IF THEY ARE SPAM
DON'T LIKE YOUR MESSAGE 'WE THINK THIS IS SPAM"
KEEP YOUR NOSE OUT OF MY BUSINESS. I DON'T NEED
YOUR HELP TO DECIDE WHAT IS SPAM.184th ranked -
stop covering page with Google and other ads!!!
this is ongoing in an attempt by AOL to SELL Ad Block. Not a good idea. After 20 years with AOL I am strongly thinking of not being intimidated and changing my email address and going with another site.
184th ranked -
for the past two days i have not been getting any emails on any devices. did all the trouble shooting. y do i need to pay for help?
I have not gotten my emails for two days on any devices. I can sign in and only have access to mail that came in 2+days ago. Went through all the trouble shooting doesnt seem to be a problem on my end. Was told by virtual chat to call. call wants to charge me money to help. why do i need to pay for something that is clearly an aol issue? I am an aol user for 20+ years this is enough to make me say i need to use other emails for my important mail.
184th ranked -
Your website won't open up emails quickly and it's getting worse. Also when I search files on the left side of my email the task bar doesn'
Your website won't open up emails quickly and it's getting worse. Also when I search files on the left side of my email the task bar doesn't work well at all it just jumps fast after not responding. Your too busy bashing Trump and NOT taking care that your own website works. I hate AOL will be leaving it soon!!!!!!!!!!!
184th ranked -
You can improve many peoples' experience by not having ads cover about 1/3 of the content of the headline articles. It's beyond irritating
When I choose to read a headline article would like to read the entire article, not just the 2/3 of the page not covered by advertisements which apparently have no shut-off. At a time when national news is critically important, it shows clear corporate disregard for anything of importance that might be said in the second half of any article that can't be read through your paid advertising.
184th ranked -
184th ranked
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AOL lewttering and background coloring.
AOL newstype is too small. It should be larger. The background is white and too much glare with the small lettering.
184th ranked
- Don't see your idea?