AOL Help
AOL Help
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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
616 results found
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Make it possible for ALL MY EMAILS, NEWS STORIES, ETC., APPEAR LARGE FONT AND IN BOLD. R AND IN BOLD
USING CAPS MAKES IT EASIER TO READ. DOES NOT INDICATE HOSTILITY OR ANGER.
PLEASE MAKE IT POSSIBLE FOR CUSTOMERS WITH LIMITED EYESIGHT TO HAVE ALL WRITING IN LARGER FONTS (18 GREAT) AND IN BOLD. JUST LIST OPTIONS SIMPLY SUCH AS: WANT LARGER FONT? WANT IN BOLD? WANT EVERYTHING IN BOLD AND LARGER FONT? MAKE IT THIS SIMPLE. I AM 86.103rd ranked -
103rd ranked
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As Usual AOL creates two problems when there is only one.
I am a paying member so AOL offers live help. But one has to wait forever for the live help, so in addition to seeking a solution AOL frustrates the user by being forever creaky in its response.
Suggestion #1. Since live help is wasteful of the users time, why not provide a link for email directly on the "seeking help" page.
Suggestion #2. Why I'm writing this in the first place. I am getting increasing numbers of SPAM with the address that starts out UnknownSender@.... The remainder of the address varies. Is there some way I can automatically…
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Increase tech knowledge/level for Help Desk
There ought to be a way for Tech Assistant on a call to refer a problem to a certified webmaster. We experienced a problem whereby the email auto-complete for an address would ONLY print BOTH the Contact Name and the Email address. This made it impossible to send certain group messages when I only wanted folks to see email addresses, not names. The telephone tech assistant did all she could AND received NO HELP from whoever the Level One person was. You really need to enable a referral (for a subsequent call, if necessary) so that some resolution can be…
172nd ranked -
I hate your blue app
Your blue app ***. I want the old black and white only. Been an aol consumer for years and you really messed up. Again, I hate your blue app
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103rd ranked
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You sent out messages that might as well have been in a foreign language. I guess I will have to see what happens at the end of October.
We're not all Computer savy. I can drive my car, but I can't begin to understand how to change oil, sparkplugs, brake fluid, etc. Think about it! I've stayed with AOL since the 90's, and have even paid for access all these years, even though I've been told by others I'm wasting my money. I've paid thinking you would take care of changes etc.
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stop sending me political ads!!!!!!
stop sending political ads
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I cant believe that you could not, no would not help my son upgrade his new cell number so he could reset his password UNLESS we PAID!
UNLESS YOUR IN THE BUSINESS OF LOSING CUSTOMERS YOU NEED TO LOOK AT YOUR POLICIES! I LEFT AOL PAID CUSTOMER BECAUSE YOU KEPT CHANGING AND CHANGING THINGS AND YOU LOST SOME IMPORTANT INFORMATION I NEEDED AND YOU ASSURED ME YOU WOULD RECOVER IT AND NEVER DID. SHAME ON YOU
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I HATE AOL!!!!!!!YOU GUYS ARE ********.
YOU GUYS ARE *****! EVEWRYONE HATES AOL BUT WE ARE STUCK WITH IT BECAUSE YOU DO NOT ALLOW FORWARDING. * AOL
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Do you ever think it would be possible to actually get to a website when searching instead of going page to page to page.
Open up a particular website and you have 10 other site possibilities show up on the next page. Open one of those and your have more websites. Open one of those and you have more. You just never get to any usable website. You could easily spend an hour or more opening website after website that just yields more pages of websites.
It is truly an exhausting experience trying to get anywhere.103rd ranked -
Allow the "From" button work to alphabetize emails
I was always able to keep my emails down to a manageable number because it was easy to delete emails once they are alphabetized. Now the From button does nothing.
Rita103rd ranked -
Should be able to search. I delete emails in Outlook & they get sent to me again. Getting 2 copies of each email
make help searchable
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Your favorites search is good, but would be better if the search results where the URL was found in my list.
Your favorites list search is good, but would be better if the search results indicated where in the URL list my search result was found.
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You can improve many peoples' experience by not having ads cover about 1/3 of the content of the headline articles. It's beyond irritating
When I choose to read a headline article would like to read the entire article, not just the 2/3 of the page not covered by advertisements which apparently have no shut-off. At a time when national news is critically important, it shows clear corporate disregard for anything of importance that might be said in the second half of any article that can't be read through your paid advertising.
172nd ranked -
172nd ranked
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AOL lewttering and background coloring.
AOL newstype is too small. It should be larger. The background is white and too much glare with the small lettering.
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i need to know when i can start making comments on aol since i been on probation for 3 years
when can i start to make comments on aol since i been on probation for 3 years
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Can't install AOL Tech Fortress - what I get is shown below: Windows ® Installer. V 5.0.19041.3636 msiexec /Option <Required Parameter> [O
Windows ® Installer. V 5.0.19041.3636
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help…172nd ranked -
Commenting Ban Question
Why have I been banned from commenting on the AOL articles without so much as a notification? My last post was 15 days ago. I have been an AOL member for years. I see multiple people have this same problem. If you're using OpenWeb to control access. That may explain the reason.
172nd ranked
- Don't see your idea?