AOL Help
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393 results found
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180th ranked
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180th ranked
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It takes too long for AOL to up upload! Continues "NOT RESPONDING!" FIX IT!!
It takes too long for AOL to upload! Continues "NOT RESPONDING!" FIX IT!!
50th ranked -
Spam box has not shown how many emails inside of the Spambox
A lot of my emails went into spam box and the spam box doesn’t shown how many email inside of the spam box. Is AOL designed it in purpose?
180th ranked -
Please update your 3rd party setup instructions to reflect having to sign into AOL to generate a OTP to be successful.
The instructions need to remind folks to sing in online and generate a OTP for the new device they are connecting.
180th ranked -
My AOL screen has switched to a split view version. I HATE IT!!!! Help me revert to the previous view. PLEASE HELP ME!!!
My AOL screen has switched to a split view version. I HATE IT!!!! Help me revert to the previous view. PLEASE HELP ME!!!
109th ranked -
73rd ranked
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Why did you "UPGRADE" the system? It's less good and less simple to use. Who's bright idea was it to do this? They sould be fired.f
The 'old' system worked fine. This so-called UPGRADE is no longer simple, inclusive or user friendly. All this for a NEW SCREEN? Ridiculous!
180th ranked -
RETURN TO OLD FORMAT ASAP THIS NEW FORMAT IS TERRIBLE I HAVE 1000 OF FRIENDS THAT HAVE AOL AND NOT ONE OF THEM LIKE THIS NEW FORMAT.
NO ONE LIKE THE NEW FORMAT PLEASE PLEASE PLEASE RETURN TO OLD FORMAT
50th ranked -
So called "new" system does not RECEIVE new mail. It all goes to 'SPAM'. Return to old system ASAP
So called "new" system does not RECEIVE new mail. It all goes to 'SPAM'. Return to old system ASAP
180th ranked -
Change this site back to what it was 6 months ago, PLEASE!
Your new system makes cleaning up my emails a pain in the ***! The old system allowed me to click select all, delete and 20 emails were gone. Your new garbage forces me to do this one at a time. Whomever designed this current should be fired! PLEASE change it back!
73rd ranked -
Lost e-mail, now being told that in order to have technical support to retrieve e-mail I have to pay.Sounds like extortion, contacting FCC!!
Lost at least 3 weeks worth of e-mail, now being told that in order to have technical support to fix the problem that AOL created that I have to get a premium account. This sounds like extortion! Holding my e-mails *******. I am contacting the FCC.
180th ranked -
Switch back to previous AOL version. The current version is completely UNUSABLE and is causing me lost time and much stress!
Switch back to previous AOL version. The current version is completely UNUSABLE and is causing me lost time and much stress!
73rd ranked -
180th ranked
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73rd ranked
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109th ranked
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Use humans when the robot fails. Sometimes AOL fails to create a new line with the [Enter] key, but the help robot couldn't recognize that,
When the automated help system consistently fails to help, allow the customer to speak with a human.
180th ranked -
AOL DELETED ALL OF MY INBOX
Aol is already struggling to maintain Users and they literally deleted my entire mailbox because I had not logged in in a while. This includes correspondence that goes back 20 years!! From people that are no longer living! What an EPIC FAIL!!! Tech has no way to restore them which is also an EPIC FAIL as every computer on the planet has a back up system. SO irate I can't even speak. It is totally unacceptable to delete Users messages!!! Shame on you AOL and will never recommend your platform.
180th ranked -
Please - Please - Please
PLEASE change me back to the OLD AOL! - PLEASE!
73rd ranked -
Fix Instructions
Please correct your instructions on how to restore Contacts. When I click on the contact setting - There is NO "More" button to use to retrieve the restore option. From my MAC
180th ranked
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