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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

How can we improve AOL Mail?

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188 results found

  1. I want the real basic e-mail back, not some "new" and not improved version.

    All of a sudden I had been switched to the new mail. I switched back to basic but it wasn't what I had earlier today. There is an ad in my inbox that I can't delete. I pay for AOL. I should not be subjected to ads. Where is the drop down for me to pick which page of e-mails I want to go to. I now have to arrow through all the pages.

    People use the basic for a reason. We just want a plain e-mail. If we wanted all the bells and whistles, we'd use Outlook.

    21st ranked
    1 comment  ·  Settings  ·  Admin →
    How important is this to you?

  2. You broke it

    This "new" version sucks and you seem to have made it permanent. Now it takes 2 steps to do things that used to take 1 click.
    Can't choose a font that I want.
    Why have pages when scrolling worked fine etc. etc. etc........
    It wasn't broken and you turned it into garbage.

    22nd ranked
    1 comment  ·  Settings  ·  Admin →
    How important is this to you?

  3. Return to the original mail format, please. Thank you.

    It appears that many of your subscribers prefer the original Mail format and would appreciate a return to the tried and true standard. The option is offered to return to the original but it doesn't work. Thank you.

    23rd ranked
    1 comment  ·  Themes and Background  ·  Admin →
    How important is this to you?

  4. Original settings

    Go back to the original setting!

    24th ranked
    2 comments  ·  Settings  ·  Admin →
    How important is this to you?

  5. Hate new format. Add option to revert to old format

    I hate…..HATE your new format. How do I reset to old format?

    25th ranked
    8 comments  ·  Admin →
    How important is this to you?

  6. The "Basic Mail" option is not "classic mail" and still eliminates the functionality needed by super-users. Get a grip!

    The "Basic Mail" option is not "classic mail" and still eliminates the functionality needed by super-users. Get a grip!

    26th ranked
    2 comments  ·  Settings  ·  Admin →
    How important is this to you?

  7. I cannot change back to the old mail format. I hate the new mail

    Go back to the old style. Even though I tried to change back, I still have the new style and I dislike it immensely!

    27th ranked
    1 comment  ·  Navigation  ·  Admin →
    How important is this to you?

  8. GET RID OF THAT TERRIBLE NEW VERSION

    First of all, what happened to the Wallpaper? Everything is WHITE and even though I switched back to the OLD Version, it doesn't look right. I cannot find the Wallpaper. That was so much fun to use it. Furthermore, I hope you don't switch to that HORRIBLE NEW VERSION permanently. If that happens, I will quite AOL and transfer everything elsewhere.

    28th ranked
    3 comments  ·  Themes and Background  ·  Admin →
    How important is this to you?

  9. Old Platform Preferred . It should be an option to go back to.

    I prefer what the previous platform. Unable to search e-mail and have to view previous e-mails on too many hidden pages.

    29th ranked
    1 comment  ·  Navigation  ·  Admin →
    How important is this to you?

  10. Old Email

    My Old Email does not look like my Old Email ... what is going on????

    30th ranked
    5 comments  ·  Admin →
    How important is this to you?

  11. I want to go back to my classic email setting, this version isn't working for me. You have not got any formatting in the 'Compose' email tab

    I want to go back to the Classic Format of my inbox. You do not have any formatting choices or anything on this new inbox. I don't like it and I want to use the classic version. Why can't I find anything in settings to set up how to compose an email. Not happy at all.

    31st ranked
    1 comment  ·  Compose  ·  Admin →
    How important is this to you?

  12. QUIT MESSING AROUND WITH THE EMAIL FORMAT!!!! RETURN IT TO THE ORIGINAL AND JUST STOP WITH TRYING TO CHANGE IT!!!!!

    HAVE YOUR "AMAZINGLY TALENTED" IT STAFF TO LEAVE THE FORMAT OF THE EMAIL ALONE.....................JUST STOP TRYING TO CHANGE IT AND RETURN TO THE PREVIOUS FORMAT. MOVE ON TO SOMETHING USEFUL LIKE SOLVING WORLD HUNGER. AND YES, I AM MASSIVELY UNHAPPY THAT AOL CONTINUE TO TRY TO CHANGE THE FORMAT, THINKING IN SOME DELUSIONAL WORLD THAT IT IS BEING IMPROVED. IT IS NOT AN IMPROVEMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    32nd ranked
    0 comments  ·  Admin →
    How important is this to you?

  13. Don't like the new version at all.

    Do not like the new version. Please give me our old version back.

    32nd ranked
    0 comments  ·  Admin →
    How important is this to you?

  14. Bring back the old version, please !!!!!!!!!1

    I miss my AOL calendar. I miss seeing which folder my email is on.

    34th ranked
    0 comments  ·  Admin →
    How important is this to you?

  15. For everyone that hates the new format AOL forced on us, Proton mail looks almost identical to the old AOL format.

    For everyone that hates the new format, Proton mail looks almost identical to the old AOL format without all the ******** "enhancements" no one wanted from AOL.

    35th ranked
    10 comments  ·  Admin →
    How important is this to you?

  16. worse email viewing ever...put mine back...read your feed backs & comments...

    this is horrible...don't you read feed backs & comments ? Please give me the real , basic email viewing back...HUGE MISTAKE for AOL

    35th ranked
    1 comment  ·  Admin →
    How important is this to you?

  17. help

    went back to 'old' mail but it's still new, can't change the tiny tiny font

    35th ranked
    3 comments  ·  Font  ·  Admin →
    How important is this to you?

  18. changing mail back to "unread" doesn't make them darker again as initial "unread" emails are

    Emails that I changed after reading, back to "unread,"
    When I go to see if they were made "unread" they are not darker as when unread. I can't make the read emails stay unread when I change them to "unread".

    38th ranked
    2 comments  ·  Settings  ·  Admin →
    How important is this to you?

  19. N O T H I N G B U T T A K E A W A Y S in new version

    Where's my signature? Where's my Theme? Why do i have to go to another page to see my emails when there's plenty room at the bottom of my mail. page 1 page 2 page 3 page 4 page 5 page 56
    ALL USED TO BE ON 1 ~~~ O N E ~~~ PAGE!!!

    WHY DO YOU WANT TO REPULSE YOUR CUSTOMERS???? DUMB STUPID PEOPLE WHO THOUGHT UP THIS CHANGE!!!

    39th ranked
    0 comments  ·  Admin →
    How important is this to you?

  20. Keep customers happy

    Fire the management behind this 'New AOL Mail' change and give us back the classic version.

    40th ranked
    1 comment  ·  Themes and Background  ·  Admin →
    How important is this to you?
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