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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

How can we improve AOL Mail?

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188 results found

  1. This new Format is HORRIBLE.

    Listen to your customers, Admit this is horrible and go back to a format that was great ASAP.

    81st ranked
    0 comments  ·  Admin →
    How important is this to you?

  2. Bring back the previous user interface.

    5/23/2023 Boston The previous user interface worked really well, this newer one... less so. JYS

    82nd ranked
    0 comments  ·  Admin →
    How important is this to you?

  3. New aol format sucks!! How do I get back to old format?

    82nd ranked
    0 comments  ·  Admin →
    How important is this to you?

  4. Spam Images

    Here's an Idea let me decide which images to block in SPAM not you. How about letting ME turn on the images in MY SPAm emails that I choose ,not you.

    Looks like you've done this in new old version. Thank you.

    82nd ranked
    5 comments  ·  Spam  ·  Admin →
    How important is this to you?

  5. This slows everything down! Why are you making things worse? I have been a paid member for 25+ years. You misspent my money!

    Horrible Frustrating Garbage

    86th ranked
    0 comments  ·  Admin →
    How important is this to you?

  6. It appears that the Search function has now been removed. WHAT??!!

    Restore Search function!

    82nd ranked
    0 comments  ·  Admin →
    How important is this to you?

  7. copy and paste

    Is there an easy way to copy and paste? I can't with new aol mail.

    86th ranked
    2 comments  ·  Admin →
    How important is this to you?

  8. I hate this new version. Revert to the earlier version. Did a 20-something tell you that this would be an improvement?

    88th ranked
    1 comment  ·  Admin →
    How important is this to you?

  9. contacts

    Old Contacts had various fields for things like mailing/street address. The "support" person I spoke to about getting this information retrieved did not believe that was true. You put the fields there, I filled them in in good faith that I could use the data, I want the data back.

    88th ranked
    0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  10. Why can't I have all my emails forwarded automatically?

    Why can't I have all my emails forwarded automatically? I found your instructions but as expected they do not work. I can't even find some of your steps. AOL has been the most awful email experience ever.
    Your instructions:
    Login to your AOL inbox.
    Make sure your inbox view is set to Classic Mail. (You can change this by going to Settings, then pressing the box that says Switch to Classic Mail.) FYI, it's called BASIC MAIL. THERE IS NOTHING CALLED CLASSIC.
    Now, go to Settings. That works.
    Select General Settings in the left menu. LEFT(?) Again, NO GENERAL SETTINS…

    88th ranked
    0 comments  ·  Sending  ·  Admin →
    How important is this to you?

  11. Goodbye, AOL

    I cannot use AOL any longer. I will have to set up a new provider and send emails to all my Contacts so they can find me as I shut down my five [5] Screen Names I use for Personal and Political purposes.

    The last straw was opening a Screen Name functioning well yesterday to find it in the New and when I went back to Basic it does not have the Preview Pane. This keeps happening unbeknowst to me.

    Goodbye AOL

    91st ranked
    2 comments  ·  Admin →
    How important is this to you?

  12. Scroll bar is missing for folders in Classic

    In the Classic version, the scroll bar is missing completely. I can't just drag and drop an email into a folder at the bottom of the page. We have a LOT of folders!

    92nd ranked
    0 comments  ·  Folders  ·  Admin →
    How important is this to you?

  13. NOW THE HOME PAGE LOOKS LIKE THE YAHOO HOMEPAGE!

    I AM LIVID AT THE CHANGES TO AOL WITH THE HOME PAGE AND THE EMAIL... WHY ARE YOU RUINING IT AND MAKING IT LOOK LIKE YAHOO??? EVERYONE HATES YAHOO!!!! WHY NOT CHANGE YAHOO TO BE LIKE AOL???? AOL YOU ARE IDIOTS AND YOU SHOULD ALL BE FIRED!

    92nd ranked
    0 comments  ·  Admin →
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  14. C E O ' S THERE O N D R U G S ! ! YOU DELETED MY SIGNATURE?? W H Y ? ? ?

    UGHHHH NOW I HAVE TO GO PAGE BY PAGE WHEN I HAVE ALL THIS SPACE AT THE BOTTOM FOR EMAILS! I CAN'T SEE ALL MY EMAILS AND I NEED TO. WHO WAS RESPONSIBLE FOR THIS TERRIBLE DECISION. SOMEONE ON D R U G s T H E R E! G O O D T H I N G I D O N T O W N A G U NN

    94th ranked
    0 comments  ·  Admin →
    How important is this to you?

  15. We are not paying for a yahoo interface - put back the older, better interface

    Put back the older, better interface

    95th ranked
    0 comments  ·  Admin →
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  16. NOUVELLE VERSION

    Cette nouvelle version ne me convient pas du tout, pour plusieurs raisons (lenteur, polices de caractères, aspect, etc, etc) et je souhaite pouvoir revenir à la précédente, la "basique", svp.

    96th ranked
    3 comments  ·  Compose  ·  Admin →
    How important is this to you?

  17. Please stop "improving" e-mail. If you improve it anymore it will be unusable. Please allow the user to revert to original format.

    Please stop "improving" e-mail. If you improve it anymore it will be unusable. Please allow the user to revert to original format.

    97th ranked
    0 comments  ·  Settings  ·  Admin →
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  18. i CAN'T FIND MY FAVORITES. THERE'S NO HEART ICON WITH FVORITES LIKE THE OLD ONE. THANKS TO YOU I'VE LOST MY FAVORITES.

    I want my favorites back!!!!!

    97th ranked
    0 comments  ·  Admin →
    How important is this to you?

  19. Signature file!

    I can't even create a signature file in this format. This is a nightmare. Please give the option to use the original format. Everything takes twice as long.

    99th ranked
    0 comments  ·  Compose  ·  Admin →
    How important is this to you?

  20. sync between devices

    I've reported this before. Messages I read or delete on one device, still shows up as new mail on a different device.

    Before it was a problem with tablet and phone. Now it is also a problem with checking e-mail on the web.

    99th ranked
    0 comments  ·  Admin →
    How important is this to you?
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