AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1521 results found
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Remove the top line for Messages, Photo and Documents
This display prevents me from seeing that i in fact have email. when i open the AOL today it shows "no new email" when in fact when i opne the aol email there are unopened emails waiting. i don't like this feature and can't find any way to remove or close it.
1022nd ranked -
news widget
The news widget is not loading when I log in to my Aol mail. There are normally three tiles in a row and arrows to move between them. At first a few tiles were blank, then there was only one tile showing, now all tiles are blank. I have tried all my personal settings and nothing will restore them. is this a known issue with AOL and how to fix? Thanks
1022nd ranked -
creating extra spaces or lines when forwarding and replying to an email
email creating spaces and lines when forwarding...please help
555th ranked -
security
Make things consistent. Accessing my account sometimes asks for extra authentication, but sometimes it does not, so is sadly worrying/flaky. If I try to notify AOL about this, I get feedback that my e-mail account is not recognised......so again flaky. I very much am becoming nervous about using AOL, after 30 years of use. I feel customer support in the UK is not only weak, but we are being encouraged to use other platforms now that AOL is crumbling.............
1022nd ranked -
chat transcript information format error
Vial Assistant
1. Chat sessions are recorded by AOL or its service providers. By chatting, you agree to have the transcript of your chat recorded.
2. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
3. Hi MARK, would you like to clear an outstanding balance, or is there something else I can help you with?
4. I have updated my CC 4 times and keep getting this message. Why is it not clearing my account?
5. Thank you for letting me know about the issue with updating your…1022nd ranked -
1022nd ranked
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Case #313228806 Web site scam of money $96,000.00. Called AOL services to advise of the problem. They suggest I notify the bank/fraud depart
AOL Web site third add party scam of money. Called AOL services to advise of the problem. They suggest I notify the bank/fraud department.
722nd ranked -
I'd like a SMALLER text size than the default, so I can see more incoming items. I've found no option to REDUCE the font size.
Allow REDUCTION of font size, not just an increase.
1022nd ranked -
JUST CHANGE IT FFS
UNLIMITED BLOCKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1022nd ranked -
limit number of emails per page
Currently, AOL Mail displays an unlimited number of emails on a single page, which makes it extremely difficult to scroll, manage, or delete old emails efficiently. When trying to use the "Select All" feature, it keeps adding every email that auto-loads as I scroll, making it impossible to control the selection.
This endless scrolling also prevents me from reaching or reading the emails at the bottom, creating a frustrating user experience. Please add a setting to limit the number of emails shown per page—such as 25, 50, or 100—similar to what other email platforms offer. This would greatly improve usability…
285th ranked -
fix my account
1/I got my email hacked! fix it please
2/I'm getting to much spam! please stop
3/ if these are not addressed i will close my account
victor1516th rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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FIX IT!!! FIX IT!!! FIX IT!!!!
UNLIMITED BLOCKING!!!!!!!!!!!!!!!!
EVERY DAY UNTIL YOU CHANGE IT!!!!!!!!!!!!!!!!!!!!!
1022nd ranked -
Please add a recall sent email feature, perferably with the ability to set time in it, 10 secs, 20 secs, etc...
Sometimes one forgets to add something to the email. Please create a recall sent message button. Preferably with a time selection like 10 secs, 20 secs, etc...
722nd ranked -
EVERY DAY UNTIL YOU FIX IT
UNLIMITED BLOCKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1022nd ranked -
"Remember This Device" No Longer an Option
When logging into AOL, the two-factor authentication no longer offers a "remember this device" option so I don't have to keep doing it for my home laptop. Can you please put it back? Thanks.
1022nd ranked -
no dam send button when replying?????????????????
no dam send button when replying?????????????????
1022nd ranked -
Seventeen!!!!!!!!!!!!
As of this morning, I have had 17 sexually related e-mails.
UNLIMITED BLOCKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1022nd ranked -
AOL Deleting Email Without Permission
Why did AOL delete my saved, folder email? I now have lost historical correspondence that is irreplaceable. Outrageous.
1022nd ranked -
FIX IT!! FIX IT!!
UNLIMITED BLOCKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1022nd ranked -
Block Specific Words
I would like to block specific words and phrases from the messages I receive. I am bombarded with a topic I don't care to see over & over. How can I resolve this?
121st ranked
- Don't see your idea?