AOL Mail Norrin
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
281 results found
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Harassing users on daily -verification code
This is using verification code to harass me- asking for verification code daily is excessive. Your f**ing email is not Fort Knox or Pentagon. Just harassing conservatives, right?
If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code at your recovery phone number or recovery email address for any of the following reasons:
• AOL notices suspicious account activity.
• You're using an unfamiliar browser or device.
• You're traveling away from your usual location.
• You sign in while using a VPN or a proxy server.
• You've logged in with a private or incognito window.
• There are many attempts to sign in with incorrect passwords.
• The "First time signing in from this device" message appears.
• You've cleared your browser history or data cache including cookies.This is why it's important to keep these…
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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option to delete multiple emails option removed
Removing option to multiply delete email is a childish attempt to force people to use the new version.
Hi there. You can delete multiple emails at once. Please use the scroll feature/bar from the right side of the email list to get to the end of the page and more emails will load and you'll be able to select all. If you need additional help navigating the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Can't force mail that goes to spam to go to inbox
Such a ridiculously easy concept in theory, don't know why aol makes it impossible. I have an online form where people offer me work - this now goes to the spam folder. Now, I tried to set it up so that every time the phrase "new submission" is in the subject of an email, it goes to my inbox. But it only lets me select "deleted items" or "archived items" as the target. If I type in "Inbox" manually, it tells me "Inbox" doesn't exist! So I have no way of my emails that I want going to my inbox,…
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Mailing list
I can no longer add emails to my mailing list as before which is a big problem with my business, so i will have to find a noter company that allows me to do this.
Hi there. Before updating your list, the contact you wish to add to it must first be added to your general contacts. To edit a list, please click on the ''Lists'' tab from the Contacts page/window, select the list you wish to edit from the drop down menu (arrow), click ''Edit list''. To add a new contact, type it in the ''Add contacts'' field. If you wish to remove a contact, click the ''x'' from that particular contact. Then click Save. If you need help navigating the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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stop blocking gmail
Started within last 24 hours: can't receive message from gmail senders. Gmail sender sees block message:
550 5.7.9 This mail has been blocked because the sender is unauthenticated. Yahoo requires all senders to authenticate with either SPF or DKIM.
Hi there. Please inform these senders to further investigate this issue from their end (they might need to configure DKIM for their domain) and if they cannot find the root cause on their end, they need to contact our team at: https://senders.yahooinc.com/contact/
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Please stop sending me messages in French, I am English and can not read the messages, All messages must be in English.
Messages in English Please
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Why is incoming mail have a blue rotating circle that keeps running. Cannot receive mail from "verifing" sources.does no
Cannot receive from sources requiring verification. Blue rotating circle in incoming box; blocked mail?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Send button isn't on composed mail
Send button isn't available many times on my composed mail. Please FIX this problem and have it where it can't be lost! and is readily visible and available.
Hi there. The send button should always be on the bottom of the Compose window. If you need help, please contact us at help.aol.com
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I AM PAYING FOR AD-FREE AOL!!
i HAVE WRITTEN TO AOL FOR PAST 2 WEEKS TO STP SHOWING ME ADS WHEN I AM PAYING THEM FOR AD -FREE AOL!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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I cannot generate an app password.
I cannot generate an app password. Could you help me?
Due to some recent changes designed to improve the safety of our platforms and member privacy, we’ve made the process to create App Specific Passwords more secure. This can result in some difficulty when trying to set up an ASP from a new device.
Please ensure that you try creating an app password without using an Incognito browser and use a browser where you have signed into that account in the past, for at least a couple of days. If this is not successful, there may not be a workaround; as we don't know if or when this feature will be available, we encourage you to use Webmail or the AOL Mail app to access your email.
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Hi there. You can contact our support team through the ''Contact us'' link at help.aol.com to see if your deleted emails are recoverable.
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case #19989386 03/05/24 William Momberger *********@aol.com
Can't get word doc to appear as a business letter. It adds extra line spaces to the letter and difficult to read the email. Case #19989386 03/05/24 410-371-4763 Naples FL
philippines
Hi, please reach out to us at help.aol.com so we can have this sorted out.
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I NEVER TURNED ON TWO-STEP VERIFICATION, BUT HAD TO USE TWO-STEP VERIFICATION, WHICH WAS OFF!
If I wanted two-step verification, I WOULD HAVE SET IT UP! So how was it "Off" but I still had to use it? Two-step is a joke and NOT as secure as it's made out to be. Count me OUT!
Sorry to hear that. In order to check all available options for your account, please go to help.aol.com.
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Authenticator App setup does not work
When trying to enable 2-factor authentication and choosing the Authenticator App choice, it will not take the code.
I have tried with multiple accounts and my IT guy has tried multiple authenticator apps -- all display the same number but none work.
The error that comes up is "something went wrong, try again", then subsequent attempts say the code was not correct.I spoke with various agents on the phone and none were able to help, they all said to use the feedback feature - so that's what I'm doing.
Please check the authenticator app setup on the back end!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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The auto fill sucks
When forwarding an email to other people, as you start to fill in a name, AOL use to use your history to fill in the name and email addresses, which saved time. You would get a drop down box with a list of names with their email addresses to choose from. It is suppose to suggest names based on how often you communited with that person first. Lately it doesn't work that way, i don"t see names of people I always interact with but will see names of people I haven't even heard of. I would like to see an…
Hi there. I would suggest going to Settings>More Settings>Contacts and make sure you have the option to enhance your contacts Turned Off/Disabled.
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Since your "remodel" my Mac is so confused. It's never frozen before and I've used AOL for decades. Now AOL stalls, stops and freezes.
AOL is terrible---FIX IT.
Please try uninstalling the app and reinstalling, and let us know if you continue to have performance issues.
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where are all my old saved emails?
WHere when did I loose all my old saved emails? Why didn't you warn me. How can I get them back??
Currently, if a user doesn't log in to their account for 12 months (i.e., if an account is unused or dormant for 12 months), it is deactivated. Once this happens, emails that were in the mailbox at the time of deactivation can no longer be recovered. We apologize for the inconvenience.
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feedback. Emails sometimes delete when I am not deleting them but previous emails I am deleting when I check the box. About 80% of the time
emails delete that are not checked to delete about 80% of the time
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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SYSTEM VERY SLOW
When I sign into my account it goes to a page that says "go to mail" why the extra step? Then once in my account the SYSTEM IS VERY SLOW SNAIL SLOW this must be improved NOW!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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