AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1520 results found
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Allow People to Post Comments to Articles with the Nicknames They Selected
I set up a nickname for my account so that when I post comments my true first name does not appear. Suddenly, if I post a comment to an AOL article the nickname I selected is not used. My real name appears which appears to be some sort of AOL default. This is highly annoying. I have cleaned out the cache and followed all the instructions I can find, which are minimal.
722nd ranked -
NEW PROBLEM: Can't select and copy email addresses
I’ve been using AOL email for at least 20 years. The problem described below started happening about two months ago – maybe June or May of 2026. I have a Windows PC running Windows 11 Pro version 25H2.
BACKGROUND:
I send emails to groups of people. The first step is to put a list name in the BCC field. This populates the field with the email addresses that are in that list. This works fine.I then click into the BCC field (but not on an email address), hit CTRL+A and then CTRL+X to copy the email addresses into an…
722nd ranked -
AOL not opening on my laptop today. Opens on Iphone. What's up with that?
AOL not opening on my laptop today. Opens on Iphone. What's up with that?
722nd rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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What is the monthly fee for?
You charge us the monthly fee, then we have to pay some geeks to tell us how to fix a problem. If it takes to long for the explanation and instructions, our conversation is broken into and the geek told to go faster. We're paying for something that has never cost before and they're timing it. AOL is becoming greedier and shabbier then wonders why they're losing their ????.
722nd ranked -
Allow an email attachment to be opened without downloading it
In previous versions, one could open an attachment without having to download and save it. Please return that feature. If one wants to download and save an attachment, that should be a choice, not a default.
249th ranked -
What a rip-off. You put the advertisements into my account and then want to charge me for removing them.
Free removal of ads from AOL sites
28th ranked -
2 factor authentication with WhatsApp
As a test, when I sign into my AOL account (at the two factor authentication step), I choose to receive a code through WhatsApp. Here is the thing : on the iPhone app, I receive the code without problem.
However, if I check WhatsApp on a computer at the address web.whatsapp.com, the code is not received. This happens all the time.
I don't know if it is an AOL bug or if the fault lies with the web version of WhatsApp .722nd ranked -
want to be able to reply to an email with reply and reply all text not only the icon on the bottom
want to be able to reply to an email and see the reply, reply all and forward text not only the icon on the bottom of the new AOL webmail, like the one on the basic mail
131st ranked -
Bei AOL muss sich was ändern.
Ich schreibe Deutsch, ich brauche mehr als 8 Versuche mich anzumelden, jede Veränderung ist mühselig, gilt das gleiche, wie beim Anmelden, selbst das Feedback geben ist wie ein Kaugummi, der viel ist. Ich bin angemeldet und muss mich für das Feedback noch mal anmelden?
722nd ranked -
The ability to whitelist a domain
Please add the ability to whitelist email domains. I get voicemail to email notifications from my home phone which all go to spam. I have trouble receiving mail from vm.vonage.com and vm.slic.com
555th ranked -
The order of the emails in the inbox is out of order
In the new mail folder the 1st email is from yesterday, the 2nd one is from today, the next ones are from yesterday and then after them it shows some today's email again and the error continues and ocurrs on all the folders. if i click on sort by old to new it sorts them out correctly today, yestreday and then by the date and then if I move it back to sort from new to old it gets out of order again. The error ocurrs on Windows PC using edge and chrome and also on my smartphone using aol's…
1022nd ranked -
Petit-etre pourrai annuler chez AOL et recommencer une appilication saine
Depuis de très nombeuse années je n'ai été (concecté) CONNECTE qu'a A.O.L. Francais et tout a toujours été parfait;
Pourquoi AOL, ne marche plus et je suis obligé de faire des centaines opérations qui ne fonctioonent pas.,
Avant avant toutes les actions fonctionnaiet impécables
Où il est le bon temps d'avant ??? et surtout que faire pour m'en sortir ???
Merci beaucoup pour votre aide précieuse.
Jean MASSAT.1022nd rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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window size
Make it easier to shrink the size of the AOL window. Right now the window fills the screen and I can't access the arrows that usually appear at the bottom right of the window/screen.
722nd ranked -
Make the calendar open in the month view instead of the week view
Make the calendar open in the month view by default
169th ranked -
Why are some emails not delivered? They don't go to my inbox or into spam.
Why are some emails not delivered? They don't go to my inbox or into spam?
1022nd ranked -
blocking tracking from usps - not blocked by me!! FIX THIS!!
AOL blocking tracking from usps - not blocked by me!! FIX THIS!!
1022nd ranked -
Add “Forward as Attachment” / “Attach Message” to AOL Mail Web
Please add a native “Forward as Attachment” / “Attach Message” feature to AOL Mail on the web as soon as possible.
This option should work in AOL Mail across supported web browsers, including Vivaldi, Chrome, Edge, Firefox, and other browsers, rather than being limited to a particular desktop application or browser.
Currently, AOL Mail’s normal Forward button inserts the original message inline into the new message. The More menu also does not provide a “Forward as Attachment” or “Attach Message” option.
Please allow users to forward an existing email as its original MIME/RFC 822 message attachment (for example, message/rfc822 or…
1022nd ranked -
AOL SUCKS
AOL has become a worthless piece **** as a mail service and all your news is far left only.
1022nd ranked -
1022nd ranked
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Stop screwing up working versions just for the sake of change
You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.
1022nd ranked
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