AOL Mail Norrin
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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1150 results found
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Who set a limit of only 1,000 spams that could be blocked?
I know to view the raw message, do a search for the IP address, find the location and carrier and there is usually an "abuse" email which you can use to report the spammer. I believe I was up to almost 100 per day and I cut it down considerably. Now a huge site has been hacked with millions of emails and I was one of them. The spammers have been returning with many from fr which I believe is France. It is very time consuming to go through so many steps. Can't you do anything to help us? Thank…
555th ranked -
AOL MAIL KEEPS FREEZING! AOL IS TRYING TO LOAD VIDEOS DURING MAIL. IT'S CAUSING THE MAIL TO FREEZE. I HAVE TO RELOAD MAIL OVER AND OVER
AOL is putting videos on mail that do not load properly. They cause mail to freeze. It is making AOL mail worthless. Please stop these awful videos.
555th ranked -
Why are Financial Institutions emails being blocked
I came back from a two-week vacation, had my "out of office" reply on, and found snail mail from all my financial institutions with a similar message. All the email notifications of statements being ready for review were bounced back as undeliverable. What is going on? I only have 1 person and zero financial institutions listed as blocked and yet you are returning critical emails and causing havoc for me. I would like this corrected immediately as I could not find a solution listed anywhere.
555th ranked -
Please do not require a cell phone to have an account.
I was about to create a new AOL Mail account. Only, I do not have a cell phone to receive a code. Each time I open the existing email account, the system asks me for a cell phone number. I only access the email through a computer.
555th ranked -
bad to worse
blocking me from using e-mail is not a value. I pay $ 10. mo. for email now I cant open that because it's loop loop, you just don't get any thing right.
people who code your program need to use it. your help line back logged
50 min. say's it all.555th ranked -
Give us a whitelist
I'm tired of pulling the same friendly senders out of the Spam folder, and your system doesn't learn when I keep marking them "Not spam." Time to join the 21st century.
261st rankedIf you mark a message Not Spam using one of our clients once, that sender will no longer land in the Spam folder. Is there a chance you're using a 3rd party app - perhaps one with its own filters?
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318th ranked
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Better solution for email rest password
I’ve been on the phone waiting for an agent , more than 30 minutes and the agent by the name Catherine Adam did not resolved the issues or follow through with the verification process I offered my legal documentations and still no help . Don’t waste your time waiting for the phones agents who acts as if they will assist you . It’s all bs ! Why do you even have a support number if you can’t even provide service to help customers?! This is the second time I was locked out my aol account with nothing resolved
908th ranked -
I requested a download of my info but I can't read it?
I want my information so I asked for a download, but I can't open any of the documents I've tried everything.
908th ranked -
Fixing third party emails
I absolutely hate the fact that I have to jump through hoops to get an email from myself, from my phone, because apparently it's considered a third party. I have to take photo's of receipts to be downloaded and I send them to my email address. I have been doing this for years, and now I can't get them. This is insane!!!!! Who messes with this stuff???? If it isn't broke, why you trying to fix it. Please just go back to what works.
555th ranked -
i don't want to search for the idea I just want to post my complaint and get out. First I am ****** off about the ads being in a STUPID
place, and now I get dating ads. give me a break. **** YOUR STUPID ADS. IF YOU ARE OFFENDED KICK ME OFF i AM SICK OF YOU
555th ranked -
Need the email count of each folder that used to exist in previous versions. Please provide email count.
Gmail gives an email count for each folder. AOL should provide an email count of each folder. I don't understand why this is not provided. In previous version an email count was provided.
394th ranked -
authorization codes
Stick this stupid text me a code thing in your A$$
555th ranked -
It would have been helpful if you warned us ahead of doing the update . How was I going to see your email about this if I couldn’t get into
Prior notification of major security updates that make it impossible to access my email. I was concerned I had been hacked. How was I supposed to read your email about this when I could not access my email???
555th ranked -
Stop screwing things up so you can charge more for help services.
Did it ever occur to you to tell us about this Mail fiasco 3 days ago? That's when both my wife and I stopped getting mail.
The "genius" who decided for all AOL users "to keep our information safe" should be fired. Just brilliant. When are you idiots going to figure out that preventing legitimate users from accessing their information is not "security." it's stupidity.
Oh yeah and your customer service is essentially non-existent.. What a joke.
Steve Shaw
sgshaw@aol.comOn Friday, October 25, 2024 at 10:36:13 PM EDT, AOL Mail mail@email.aol.net wrote:
AOL
Hi AOL Mail member,We’ve noticed…
555th ranked -
I stopped getting mail today. This happens about once a year but this time I can’t fix it. How can I get help? I have had AOL for many years
Don’t quit my service every year! I am elderly and don’t know how to start getting my mail when you stop sending it! Please help!
555th ranked -
You suck
1.You send me a text to prove it is me but you have somehow kept my email and password saved and I CANNOT delete it; 2. So ANYONE can access my email. YOU SUCK
555th ranked -
All of a sudden we have to Verify every time we sign into email, quite bothersome.
your keep me signed in check box does not work, I do not want to have to sign in every time.
555th ranked -
Right Click no longer includes "Block Address"
Will you please give us the tools to block SPAM? The right click does not work on many of the spam addresses
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Why am I suddenly getting a lot of spam emails? I've created filters for them to go straight to trash however they just keep coming!!
What has changed? in the last 2 weeks I've had one spam email after another. As fast as I create a filter more arrive!! It is taking too much maintenance....why the sudden change???
555th ranked
- Don't see your idea?