AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1404 results found
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Remove the day of the week ie 'Today, Monday, Tuesday.. etc.
How can you eliminate days of the week ie 'Today, Monday, Tuesday.. etc.
518th ranked -
addional labels
Label the Reply, Reply All and Forward arrows. Helps old ***** like me.....
518th ranked -
return to original msg after replying
In the new format, after replying to a message the original message goes into the OLD MAIL folder. I prefer returning to the original message and then moving it into another folder if I need to save for reference. Can't figure out how to return to the original message after I reply. Settings have some about Mark as Read - Immediately, 2 seconds, 5 seconds or Never but doesn't seem to work or can't figure out how that works. If anyone has an idea, let me know.
356th ranked -
Multiple Issues with New Email
I am listing most of the issues with the new email that I find aggravating, confusing or needlessly complicated
1) Address Book--seems to sort by default to First Name. WHen I switch it to Last Name, it eventually loses my sort and reverts to First Name
2) Address Book---why is "delete" not there when you are reading an email from someone and their info is in the sidebar. Even if you click on Edit, the "delete" option is not there
3) EMAIL---I have an auto sign to my emails that is my name and address. If I delete that manually,…
518th ranked -
Webmail Themes
AOL,
Can you please add a few more email themes, even just a small number? A few more solid colors, and maybe a few holidays like Christmas, Halloween, and Easter? Or port over the graphics and borrow some of the existing classic mail themes? They copied the themes over when they created the 2012 mail interface (what we are now calling classic mail)
I am going to miss the fun themes if/when the classic webmail goes away.
216th ranked -
New random issue: Randomly, Enter and Backspace don't work
Browser version of AOL: Randomly, I sometimes can't type in my e-mail replies, then typing works again but hitting Enter doesn't. Then it effects the Backspace button.
It's bad enough that windows don't open separately anymore, forcing us to lose a LOT of real estate when writing e-mails, but now -- as of last week -- just randomly these things will just stop working Enter doesn't work. Backspace only works if I type NEW text (not if I place the cursor near EXISTING text). I have to RELOAD the page to make it stop. This happens randomly in Replies only…
679th ranked -
customer service
I talked to AOL twice. First time he didn't know how to allow me to copy my TO: emails to BCC: emails. 2nd call she was able to figure that out. But the real critical problem is I need to copy all my emails in my contact list (over 200) to Word and Excel. I was told I would have to copy each email (over 200 of them) to where I want them to go. I cannot believe that AOL doesn't have a function in this time of technology to do it simplier. I was able be do before your…
518th ranked -
Can't Send Email To Cell Phone
With Old AOL Email I was able to send a text message to a cell phone. As an example: 2123222935@vtext.com (for Verizon). I also can't add an email contact either. Why not? And this is better, go figure!
518th ranked -
Calendar won't print correctly since New AOL
Ever since the AOL "update" the calendar will not print correctly. It looks fine until I go to print preview. There you can see that the previous month and the next month are out of proportion and come down into the new calendar. I have chatted with your team and nothing they suggested helped! Please put the old calendar way back! Is anyone else having a problem with this?
964th ranked -
NEED SEPARATE WINDOWS or Pop out for Emails so I can compare multiple emails. (admin said use "box" near printer Icon but no such box!)
NEED SEPARATE WINDOWS or Pop out for Emails so I can compare multiple emails. (...previous admin said use "box" near printer Icon, but no such box exists...)
518th ranked -
I start to compose an email response and find that the script I am writing is in one long line...how to change or amend what has been writt
Allow a humanoid to redesign the email page
679th ranked -
Iwant email address in the TO line not an image and name. Clutter and inefficient for composing.
Bring back email addresses in the To Line. No images, no "names"
679th ranked -
I will go back to the classic version. I cannot make the column as I want, having the delete set to the extreme right is very annoying
Make the column moveable as it is with the classic version, very simple and easy to do , for now I do not see any improvment passing to the new version, thus I will stick to the classic one ...
356th ranked -
I'd like to be able to customize the order of the icons to the mail, example the trash icon i'd like to move it, it's no longer possible.
Please make it possible to move the icons in the mail, example the Trash icon. Let us decide what order we like the icons as before
679th ranked -
Multiple Emails Open If the Active Email Contains the Same Word
How can the long listing of emails with the same word as the active email be prevented from listing when opening a single email that contains that word, subject or email address? Please advise.
679th ranked -
964th ranked
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GO BACK
Can't stand the new e-mail STILL. And the little guy that comes on for "ads" is a pain in the butt! You all just make things worse!!!!!
964th ranked -
Woke up today with a new folder in My Mail Folders called "Views". Don't want it/didn't ask for it/want to delete it . . . but can't!
Make additions like these optional - a simple "yes/no" click will do. OR an option to delete it altogether if it is dropped on me unsolicited!
679th ranked -
not possible to open a word document in AOL!!!!! Feedback given several times. They will not change things. This is elementary.
I have to send emails to Outlook to be able to open a word attachment. Useless AOL. When will you catch up and do what people need?!!! Won't hold my breath!
679th ranked -
Email used to go directly to "Old" file once I read it.
In the old version of AOL, once I opened and read an email it went directly to the "Old Mail" file when I closed it out. Now the email stays active in the "New Mail" file and I have to physically delete it. Am I missing some sort of setting to get it to automatically go to the old mail folder?
147th ranked
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