AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1215 results found
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Compose vs Send
These two buttons should have different colors. For me, at least, it's easy to mix the two up, and having Send on the bottom of the email screen is counterintuitive.
644th ranked -
Bias in your e-mail filters
For years I have received daily e-mails from a Catholic organization. Lately, each e-mail has a banner asking if this message is safe. Is this due to some sort of bias on your part? Each time, I mark it as safe, and the very next day, same thing. Yet, you often miss obvious spam that I have to mark and delete.
480th rankedCould you please let us know if this is still happening for you or has been resolved?
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i get stuck with the most recent email but can't reply to an earlier one in the thread- please assist - thank you
i get stuck with the most recent email but can't reply to an earlier one in the thread- please assist - thank you
644th rankedYou should be able to use the reply/fwd buttons at the bottom of each message to chose a specific message in a thread
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direct access to email
direct access to email
480th ranked -
Preloading unread newmail
Why the **** do you keep loading subsequent UNREAD new emails for viewing when I have not selected it to be read. Leave it as is (NEWMAIL) until it is selected to be read. I am sick of having to go back and mark 'UNREAD" to preserve the NEW status
480th ranked -
AOL is unreliable and difficult just to send a simple message. It feels like you want us to quit usingit.
Make AOL work. It really is unreliable.
644th ranked -
Calendar not functioning - cannot edit or add events
My Calendar not Functioning cannot add or edit event
480th ranked -
please stop annoying us suggesting contact every time I send an email
please stop annoying us suggesting contact every time I send an email
644th ranked -
One of my contacts keeps going to spam even though I keep marking it as not spam. Need a way to prevent this!
One of my contacts keeps going to spam even though I keep marking it as not spam. Need a way to prevent this! What about a safe sender list?
393rd rankedOnce you mark a message as "Not Spam", our filters will no longer place messages from that sender in your Spam folder. Is it possible you are using a 3rd party app?
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Previous content
Using aol mail online in iPhone (app loads way too slowly to use functionally) I can no longer see the rest of the thread. It says “show trimmed content” but nothing is there, and where is show preview content. I want to see the original message and can no longer do that.
644th ranked -
Delay with the emails
Delay with the posting of the emails that already came in
909th ranked -
I am 88 years old and have had AOL for 30 yrs. I don't want anything but my free email. It is my only way to keep up with old friends and bi
I have old emails that are extremely important to me. I do not want to pay because I am 88 years old and on a limited budget. Surely you can allow me to keep this free email account! This account is like a diary to me and I know that many senior customers are as disappointed as
I am.644th ranked -
Don't Cut Off Right Side of Email
Today, March 1, 2024. aol changed the format of the inbox. It now cuts off the right side of the message. I want to change it back. How do I do that?
393rd ranked -
Moved emails stay in inbox
I “move” emails to a file folder yet they remain in my inbox. This just started happening two days ago. What’s the problem?
644th ranked -
download data
This account has been open since 1999. I goto download my data and there is nothing there? Where is my 20 plus years of data?
644th rankedHave you checked out https://help.aol.com/articles/download-your-email-from-aol-mail-with-imap?
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Why doesn't copy & paste work with AOL Email anymore? It reduces the article's print to small size and totally will not copy the image. This
Why doesn't copy & pasting of an article or recipe in an email not work anymore? i used to copy & paste recipes with an image and now when I copy & paste the print size is really small and the images will not print out.
I have eye problems and this new format is causing me problems with my eyes because of the small print size!644th ranked -
This new format impedes my ability to work!!
Can no longer create a list. Can't look back at an old email while creating a new one without the new one closing. Can't find or edit lists.
644th rankedFor instructions on how to create a list, try https://help.aol.com/articles/manage-distribution-lists-in-new-aol-mail
Have you tried to enable "Message tabs" under the Settings Menu in order to switch between views?
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The email system is terrible now
The new changes messed me up badly. I lost old mail. The way mail is managed means I have to exit to keep changes. I want to go back to AOL, not previous screen. Did the message get deleted or is it kept? How would I know?
480th ranked -
App password can not be created
Generating App password sadly does not work for me. I am signed up for some days now and logged in every day to try. The error message: This feature is unavailable right now appears.
644th ranked -
hate new email
I don't like this new email keeps deleting all my mail when I go back to find any old email they gone I want to old system
221st ranked
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