AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1261 results found
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Customer Service Tech is non existant unless you pay...
I just called for technical support and after what I thought was a great conversation with this customer service representative, she then proceeded to tell me the only way she could help me was with getting a paid service. I cant believe that. Im having a problem that is on AOL and I have to pay to have it rectified?! I've been using AOL for 20+ years and I've been adamant about staying with them but now I'll be leaving. This is a shame.
660th ranked -
Improve customer support
Customer support is non-existent. You have blocked all of my most commonly used contacts and they are not able to get hold of me by email.
294th ranked -
delete and block unlimited amount of spam senders!
Offer no ads and more effective block and delete options...I'd pay.
191st ranked -
Printing Options
You cannot print an individual email from AOL mail when it is part of a thread. The other emails encroach on the page you are trying to print. After seeking AOL advice, I was told to make a PDF and edit!!! Not good and wasting my time. Can you look into issue.
660th ranked -
Search function is close to useless
With classic aol I could find everything - search pulled up mails with a few words or person’s name. Now, if I don’t remember the email address, the exact name or the exact subject of an email I have received, I can’t find it. Have searched for emails I received or sent only 2 days ago and can easily spend more than 30 minutes trying to figure out which words will pull up the email. Sometimes I search using the name of a person I just wrote to and it does NOT show up. I have so many emails that…
660th ranked -
You dinigreated what was a very good product. The originator of this idea for change is out of touch with the user's needs.
I have used AOL for over 20 years, however, I hate the latest reiteration, and I am looking to change to another email service unless you can mitigate the current issues.
660th ranked -
Compose vs Send
These two buttons should have different colors. For me, at least, it's easy to mix the two up, and having Send on the bottom of the email screen is counterintuitive.
660th ranked -
Bias in your e-mail filters
For years I have received daily e-mails from a Catholic organization. Lately, each e-mail has a banner asking if this message is safe. Is this due to some sort of bias on your part? Each time, I mark it as safe, and the very next day, same thing. Yet, you often miss obvious spam that I have to mark and delete.
503rd rankedCould you please let us know if this is still happening for you or has been resolved?
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i get stuck with the most recent email but can't reply to an earlier one in the thread- please assist - thank you
i get stuck with the most recent email but can't reply to an earlier one in the thread- please assist - thank you
660th rankedYou should be able to use the reply/fwd buttons at the bottom of each message to chose a specific message in a thread
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direct access to email
direct access to email
503rd ranked -
Preloading unread newmail
Why the **** do you keep loading subsequent UNREAD new emails for viewing when I have not selected it to be read. Leave it as is (NEWMAIL) until it is selected to be read. I am sick of having to go back and mark 'UNREAD" to preserve the NEW status
503rd ranked -
AOL is unreliable and difficult just to send a simple message. It feels like you want us to quit usingit.
Make AOL work. It really is unreliable.
660th ranked -
Calendar not functioning - cannot edit or add events
My Calendar not Functioning cannot add or edit event
503rd ranked -
please stop annoying us suggesting contact every time I send an email
please stop annoying us suggesting contact every time I send an email
410th ranked -
One of my contacts keeps going to spam even though I keep marking it as not spam. Need a way to prevent this!
One of my contacts keeps going to spam even though I keep marking it as not spam. Need a way to prevent this! What about a safe sender list?
410th rankedOnce you mark a message as "Not Spam", our filters will no longer place messages from that sender in your Spam folder. Is it possible you are using a 3rd party app?
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Previous content
Using aol mail online in iPhone (app loads way too slowly to use functionally) I can no longer see the rest of the thread. It says “show trimmed content” but nothing is there, and where is show preview content. I want to see the original message and can no longer do that.
660th ranked -
Delay with the emails
Delay with the posting of the emails that already came in
943rd ranked -
I am 88 years old and have had AOL for 30 yrs. I don't want anything but my free email. It is my only way to keep up with old friends and bi
I have old emails that are extremely important to me. I do not want to pay because I am 88 years old and on a limited budget. Surely you can allow me to keep this free email account! This account is like a diary to me and I know that many senior customers are as disappointed as
I am.660th ranked -
Don't Cut Off Right Side of Email
Today, March 1, 2024. aol changed the format of the inbox. It now cuts off the right side of the message. I want to change it back. How do I do that?
410th ranked -
Moved emails stay in inbox
I “move” emails to a file folder yet they remain in my inbox. This just started happening two days ago. What’s the problem?
660th ranked
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