AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1103 results found
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The New Update on AOL is not functional !
I WANT MY OLD AOL BACK. We do not like the new update--it's inefficient, takes twice as long to do something simple, Now my feed is filled with ads that require a click to close. Bring back the former.
886th ranked -
Spam Filter Broken
What has happened to the Spam filter? Legitimate email is getting inexplicably place in Spam while in the middle of an on-going conversation. On 25 April, a person we were communicating with via email, sent us a follow up message. This message went to Spam without our knowledge. The person sent 3 more follow up messages, each one expressing an increased level of frustration. We also sent 3 messages because we had not heard back from the person. Today we received a very snarky email in our inbox from that same person COMPLAINING WE WERE NOT ANSWERING HER EMAILS. At…
580th ranked -
Restore to Sent Box
I accidentally deleted an item from the sent folder and then found I could only restore it to either a dedicated folder or put it in the inbox (where it doesn't belong). I created a special folder, but it would have been nice to just be able to send it back from where it came from (the sent folder). The AOL Support team on X (formerly known as Twitter) says that it's working as intended.
886th ranked -
Allow an email to be pinned to top of email inbox
If you have a time sensitive/important email, allow it to be pinned or moved to the top of the email inbox so it doesn't get shuffled down the list by new incoming emails.
580th ranked -
I want to see the send-to email address NOT his cute alias
Used to be when I received email in my inbox I could not see the sender's email address--only his cute alias.
You have FIXED that--now I can see the sender's email address.
BUT--when I compose email and I enter the recipient's email address then THAT email address disappears and is replaced by the cute alias associated with that email address.
I want to SEE the email address that I am sending to.
If I am sending to ten email addresses then I want to SEE those ten email addresses--NOT ten cute aliases.That way I am certain that I have…
886th ranked -
sort by "newest on top" displays only a small subset of all emails in inbox
Only for my account, when emails are sorted by newest on top (the default), only a small subset of the emails are displayed.
The subset of emails is not just the latest ones but are spread out across multiple years.
If I reverse the sort to oldest on top, then all the emails show up.
This issue could be similar to issue ranked #325: What happened to all of the mail in my inbox?
886th ranked -
delete email in inbox
how do I delete all in box email?
580th ranked -
give option to dispense with "Unread" folder
Under my Inbox folder on the left-side menu in email, there is another folder called Unread.
Please give users an OPTION to completely DELETE that folder. It's of no use to me and probably many others.580th ranked -
STOP loading unread new mail. STOP IT!! I will load them for viewing when I want to view them.
STOP loading unread new mail . I will select them when I am ready to read them. Sick of having to go back and mark it UINREAD!
Horribly irritating.886th ranked -
Move the trash/delete icon back over to the left
Recently you moved the trash can button for each email into a column allllllll the way to the right, which makes it really hard to track which email I'm clicking on to delete. Just move it back to the left where it was. The most important thing to see when trying to delete emails is the SENDER, so why you would move any button to to interact with an email away from that information is beyond me, but it's obnoxious.
580th ranked -
dark mode for mail
How about an option for viewing email in "dark mode" for people with light sensitivity?
580th ranked -
Offline capture of mail prior to deleting
Dump mail to a file before permanently deleting from the email system. Provide some better-than-text format that would free up AOL disk space and allow personal data to be preserved.
580th ranked -
The former AOL mail was enormously better! It is incomprehensible the AOL would change it particularly when it worked well?!
he former AOL mail was enormously better! It is incomprehensible the AOL would change it particularly when it worked well?!
580th ranked -
Folder goes bold when new content arrives
I would like a folder to change to bold when there is new content in it. I thought this use to work, but now it definitely does not - is there some setting I can change?
886th ranked -
on the Notifications page, add capability to identify which send emails will notify of arrivals.
On the Notifications page, add capability to identify which send emails will notify of arrivals.
When one or more sender emails are listed, only emails from those senders will trigger notifications.886th ranked -
Select Emails to Mark as Read/Unread
When I select emails to mark them as Read or Unread, the selected emails after the desired action doesn't get deselected.
886th ranked -
CCing myself
I want to be able to automatically cc myself on a document and not have to do it every time I send out the document.
886th ranked -
AOL shield pro is missing the send button
AOL Shield pro is missing the send button
886th ranked -
delete old mail
i want one dialog box that lets me set a date and ALL mail prior to that date to moved to the Delete folder. This would be available in each of the active folders (New, Spam, Sent), AND STOP RESTORING old mail, I just had to delete 5000 mails I know I previously deleted permanently.
340th ranked -
Allow new format to have some of the good features of the Classic mail format.
In the old format I could search for a specific email. Sometimes I need to refer back to an old sent or received email.........the new format does not have that option and I am missing that feature.
Should have left format well enough alone!
Also had LOTS more stationary options when sending a "special" email.580th ranked
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