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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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1127 results found

  1. AOL not listening & bullying might have worked 2 years ago but NOT NOW. You don't listen. Fine, Peace out!

    I am already selecting my new email company and one of the criteria I am using is receptiveness to clients, in general. You have thousands of clients who have reacted to stylistic and discriminatory choices you made in your new format. You have ignored every single one of us with the "reviewing feedback" gaslighting. You fixed something that was not broken. If we wanted Gmail features, we would have gmail...some of us do have gmail for professional uses but AOL for personal use for 30 years. And, there it is. After 30 years of loyalty, you decide our opinions and…

    169th ranked

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  2. I will go back to the classic version. I cannot make the column as I want, having the delete set to the extreme right is very annoying

    Make the column moveable as it is with the classic version, very simple and easy to do , for now I do not see any improvment passing to the new version, thus I will stick to the classic one ...

    338th ranked

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  3. Please in spam folder use the senders e-mail not subject line.

    Is it possible to block A@(e-mail address)

    338th ranked

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  4. When I check boxes to keep mail as unread, I should not have to individually go back an uncheck each one. Who thought that was a good idea?

    When I check boxes to keep mail as unread, I should not have to individually go back an uncheck each one. Who thought that was a good idea?

    876th ranked

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  5. RETURN TO PREVIOUS FORMAT. THIS IS TRASH. I'LL CANCEL MEMBERSHIP.

    RETURN TO PREVIOUS FORMAT. THIS IS TRASH. I'LL CANCEL MEMBERSHIP.

    169th ranked

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  6. AOL and Yahoo have been sold by Verizon to private equity firm, Apollo Global Management.

    Good luck in continued service. New owners and budget-conscious.

    421st ranked

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  7. Number of emails - I miss seeing how many emails I have in my inbox.

    Put back the count feature.

    876th ranked

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  8. The "CURRENT" "OLD AOL MAIL" is Not the the old AOL mail of this past week, 5/21/2023. Please do tell what happened.

    5/28/2023 What, please tell, was the reason for the drastic change in the "basic aol mail"? The new "old mail" is so much less user friendly.

    133rd ranked

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  9. Search mail function

    What happened to the search function? I used to get a list of my emails that contained a keyword. Now keywords MIGHT be highlighted, and I have to scroll through months of emails to retrieve what is pertinent. FIX THIS, your new design is NOT an improvement.

    143rd ranked

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  10. Email

    LOOK AOL JUST BRING BACK CLASSIC OR GIVE PEOPLE TO OPTION TO CHOOSE, YOU CAN SEE THE NEW FORMAT IS NOT LIKED, AND WITH GOOD REASON, IT'S AWFUL....

    236th ranked

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  11. Hate new format

    I hate your forcing me to use your new format. I can't do anything with it. It is terrible and I want the old format back - you make it impossible to do what I enjoy doing with emails. Can't save when I forward. Can't past without going to all kinds of corrections. You make it a terrible experience for me.

    22nd ranked

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  12. View raw

    Nothing happens when I try to view the RAW MESSAGE! This was formerly called View Message Source. It's under 'More' and all your directions indicate it should work. Sorry - nothing happens when I click View Raw Message. This function is DOA in the new version. It's necessary to report SPAM!

    577th ranked

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  13. Why am I deleting the same emails over and over on your 'new' format? Please return me to the CLASSIC EMAIL FORMAT!!!

    Why am I deleting the same emails over and over on your 'new' format? Please return me to the CLASSIC EMAIL FORMAT!!!

    37th ranked

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  14. Metal Roof Ad over inbox mail AND other Ads (big problem)

    I keep choosing to hide ads that are irrelevant to me, click "other" have tried "offensive "have tried all options of why when providing feedback as to why I want to hide the ad," AS SOON AS I'M DONE THE SAME AD/ADS CONTINUE TO SHOW? It's bad enough that we're spammed with these irrelevant Ads since AOL became "YAHOO LIKE," but you're providing an option to hide an Ad you're not interested in for whatever your reason, and to provide feedback about why, and then your "latest upgrade/downgrade" continues to show it to you anyway? Is anyone driving this train?

    62nd ranked

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  15. Please go back to the old format!!! I can't figure out filtering or anything and it is slowing down my business!!!

    143rd ranked

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  16. When I reply/forward to respond to an email, I used to be able to click Back after sending the response to return to the original message.

    How can I get back to the original message without hunting for it after responding to an email?

    143rd ranked

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  17. The message pop-out button is gone?! How am I supposed to work on multiple messages?

    421st ranked

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  18. Your 'new' look looks exactly like Yahoo! The font, the appearance - the whole feel of the page looks the same.

    Your 'new' look looks exactly like Yahoo! The font, the appearance - the whole feel of the page looks the same. Did you folks just copy what they do? Bring back the former, classic look!

    98th ranked

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  19. Sorting Columns Gone? HELLO?

    WHY did you remove our ability to sort our columns in the, or a, view that we've always used, are used to, prefer or find easier for us functionality wise? I don't want "stars", they were "flagged" for a reason, and I had that in the first column so I could easily see what I needed follow up on, or that needed responding to - I NEEDED to see my attachment column so I could search by attachments, now there's no attachment icon or column, and again - LOSS OF ABILITY TO sort columns as WE need them to be…

    421st ranked

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  20. Spacing Issues & Forced Grouping by Date

    Is "ANYONE LISTENING." This horrible, ridiculous, visually painful, dumbed down version of AOL (and I've used AOL mail, various email addresses for various purposes for nearing 30 years, so I'm NOT happy, I was loyal, now I feel forced to leave AOL) - is GROUPING our inbox (possibly other folders as well, honestly it's too visually painful and mind spinning to look at it to check) into time/day/week/month. NO, I want a list of my emails, one list sorted as I want it sorted - AS WE HAVE ALWAYS HAD BEFORE YOU FORCED THIS HORRIFIC CHANGE ON US. This is…

    65th ranked

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