AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1269 results found
-
I want my old version back do not like this new version
How do I get my old version back. Did not authorize this
78th ranked -
What do we NOT know? Impending sale of AOL? New bid to get customers?
Why on earth would they want to expunge their loyal customer base? Why would they want their mail to look and behave like gmail? Why the 6 point font that only 30 year olds and under can read? What is going on that would signal this kind of a "fix" for a system that clearly the users DID NOT ASK FOR OR WANT? I am not a conspiracy theorist but a business person. Businesses don't make enormous changes without enormous changes in mind.
247th ranked -
AOL not listening & bullying might have worked 2 years ago but NOT NOW. You don't listen. Fine, Peace out!
I am already selecting my new email company and one of the criteria I am using is receptiveness to clients, in general. You have thousands of clients who have reacted to stylistic and discriminatory choices you made in your new format. You have ignored every single one of us with the "reviewing feedback" gaslighting. You fixed something that was not broken. If we wanted Gmail features, we would have gmail...some of us do have gmail for professional uses but AOL for personal use for 30 years. And, there it is. After 30 years of loyalty, you decide our opinions and…
178th ranked -
I will go back to the classic version. I cannot make the column as I want, having the delete set to the extreme right is very annoying
Make the column moveable as it is with the classic version, very simple and easy to do , for now I do not see any improvment passing to the new version, thus I will stick to the classic one ...
320th ranked -
Please in spam folder use the senders e-mail not subject line.
Is it possible to block A@(e-mail address)
385th ranked -
When I check boxes to keep mail as unread, I should not have to individually go back an uncheck each one. Who thought that was a good idea?
When I check boxes to keep mail as unread, I should not have to individually go back an uncheck each one. Who thought that was a good idea?
921st ranked -
RETURN TO PREVIOUS FORMAT. THIS IS TRASH. I'LL CANCEL MEMBERSHIP.
RETURN TO PREVIOUS FORMAT. THIS IS TRASH. I'LL CANCEL MEMBERSHIP.
192nd ranked -
AOL and Yahoo have been sold by Verizon to private equity firm, Apollo Global Management.
Good luck in continued service. New owners and budget-conscious.
475th ranked -
Number of emails - I miss seeing how many emails I have in my inbox.
Put back the count feature.
921st ranked -
The "CURRENT" "OLD AOL MAIL" is Not the the old AOL mail of this past week, 5/21/2023. Please do tell what happened.
5/28/2023 What, please tell, was the reason for the drastic change in the "basic aol mail"? The new "old mail" is so much less user friendly.
157th ranked -
Search mail function
What happened to the search function? I used to get a list of my emails that contained a keyword. Now keywords MIGHT be highlighted, and I have to scroll through months of emails to retrieve what is pertinent. FIX THIS, your new design is NOT an improvement.
169th ranked -
Email
LOOK AOL JUST BRING BACK CLASSIC OR GIVE PEOPLE TO OPTION TO CHOOSE, YOU CAN SEE THE NEW FORMAT IS NOT LIKED, AND WITH GOOD REASON, IT'S AWFUL....
247th ranked -
Hate new format
I hate your forcing me to use your new format. I can't do anything with it. It is terrible and I want the old format back - you make it impossible to do what I enjoy doing with emails. Can't save when I forward. Can't past without going to all kinds of corrections. You make it a terrible experience for me.
26th ranked -
View raw
Nothing happens when I try to view the RAW MESSAGE! This was formerly called View Message Source. It's under 'More' and all your directions indicate it should work. Sorry - nothing happens when I click View Raw Message. This function is DOA in the new version. It's necessary to report SPAM!
475th ranked -
Why am I deleting the same emails over and over on your 'new' format? Please return me to the CLASSIC EMAIL FORMAT!!!
Why am I deleting the same emails over and over on your 'new' format? Please return me to the CLASSIC EMAIL FORMAT!!!
44th ranked -
Metal Roof Ad over inbox mail AND other Ads (big problem)
I keep choosing to hide ads that are irrelevant to me, click "other" have tried "offensive "have tried all options of why when providing feedback as to why I want to hide the ad," AS SOON AS I'M DONE THE SAME AD/ADS CONTINUE TO SHOW? It's bad enough that we're spammed with these irrelevant Ads since AOL became "YAHOO LIKE," but you're providing an option to hide an Ad you're not interested in for whatever your reason, and to provide feedback about why, and then your "latest upgrade/downgrade" continues to show it to you anyway? Is anyone driving this train?
72nd ranked -
169th ranked
-
When I reply/forward to respond to an email, I used to be able to click Back after sending the response to return to the original message.
How can I get back to the original message without hunting for it after responding to an email?
169th ranked -
475th ranked
-
Your 'new' look looks exactly like Yahoo! The font, the appearance - the whole feel of the page looks the same.
Your 'new' look looks exactly like Yahoo! The font, the appearance - the whole feel of the page looks the same. Did you folks just copy what they do? Bring back the former, classic look!
101st ranked
- Don't see your idea?