AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
377 results found
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Stop requiring phone number verification to log in
Please stop asking "is it really you" and requiring us to answer the phone for a code number just to log in. This is happening every day and is very
annoying. What is the purpose of this? We have been on AOL for a long time. Thanks,Hi there! We are really sorry for the inconvenience. The phone number verification is a security purposes measure that we are taking in order to ensure the safety of the account. If you want to be logged in without the phone number verification we would suggest you to check the "stay signed in" box or disable the 2-step verification. Although we would suggest you to keep the 2-step verification active this might solve the issue. Thank you for reaching out to us!
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turn off the suggestions about notifications
I am tired of when I send an email getting the notification asking me if I would like to turn on notifications on a particular person/email address. I cannot find a way to turn that notification off. Is there a way? If not, Please AOL, if I want to turn on a notification, I will turn it on, stop asking me if I want a notification every time I send an email.
Hi there, We are sorry about the issue that you are encountering. Our suggestion would be the access our help site on: https://help.aol.com/articles/turn-desktop-notifications-on-or-off-for-new-aol-mail and if you are still encountering issues with it you can get in touch with us via the “Contact Us” button
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FALSE ADVERTISING
I pay $5 per month for what was advertised as AD FREE EMAIL. It is certainly not AD FREE! I receive ads every day in my inbox. TALK ABOUT FALSE ADVERTISING!
We regret hearing that. Could you please reach out to us at help.aol.com so that we may look into it?
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Font size problem.
I cannot change the font size back to where it has always been, 12 pt. We set it for 14 pt but it keeps reverting back to 10 pt.
I cleared cache and cookies and it doesn't work.Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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what happened to permanently blocking spam?
is there a limit to how many spams can be blocked?
Hi there. You can block up to 1000 email addresses. The block feature is best used for people, not spam, since spammers can use spoofed accounts. Meaning what you see might not be the actual sender address. The more often you mark these emails as Spam, the more you train your personal mail filter to recognize them as unwanted. Also, you can create filters by going to mail.aol.com from a laptop/PC, click Settings>More Settings>Filters. Here you can add as rule to filter the repetitive terms you see in the subject line or email body.
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Hi. We're sorry to hear you're receiving spam emails! We have some solutions for you, please refer to this article to learn how to best mana
TAKE YOUR FU CKING SORRY AND STUFF IT UP YOUR FU CKING A$$
FIX THE GODD@MNED PROBLEM YOU WORTHLESS CO CK SUCKERS
Getting unwanted emails or spam is frustrating. While most spam emails are being caught by our spam filters, occasionally some can slip through.
When this happens, it's very important to mark the email as spam, then our system will learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails.
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I could not be able to send messages to my friends
I sent messages to my friends with my aol account but none of them receive my email
Hi there! We would love to help. For the best support available you can reach us on help.aol.com.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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simplify
I cannot make heads or tails of how to switch from my old PAID account to whatever new set up you have. I had ad free. I had all the bells and whistles. Now it's all gone, I'm still paying the fees and I cannot understand a darn thing. Please, make one page with all the options where account holders can just click on what they want or don't want. All these different pages and different go to things is slowing down the entire program. Please, just simplify. It's email, not a new, 3D adventure game.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
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Missing Emails
this past week, I am missing several e-mails I was keeping for importance. now they are gone, nowhere around, pls. check into this. thx in advance
Hi there! We would love to take a look into this matter. You can reach out to us on help.aol.com under the "Contact Us" option for additional information regarding the help process.
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why is it so difficult for us to find out how to change our password without saying "I forgot my passowrd"???? Make it easy.
why is it so difficult for us to find out how to change our password without having to log in as "I forgot my password"???? Please make it apparent and EASY.
Hi there John! We are sorry about the inconvenience. Here is an article from our help website: https://help.aol.com/articles/account-management-managing-your-aol-password
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option to delete multiple emails option removed
Removing option to multiply delete email is a childish attempt to force people to use the new version.
Hi there. You can delete multiple emails at once. Please use the scroll feature/bar from the right side of the email list to get to the end of the page and more emails will load and you'll be able to select all. If you need additional help navigating the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Please stop blocking access to my email
When you require verification to login I have to find another PC. If I try to login to my backup email I can't. It always goes to the email I originally tried to access. Please stop this nonsense!
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Two factor id is unecessary
Time consuming and unwanted, just make it optional please.
Hi there! Thank you for the feedback. By enabling a two-step verification on your account you can protect your personal information along with the email itself. Keep in mind that this is an optional feature but we would recommend it to be activated in order to have extra security.
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I can never access my email when I need to!
I can never access my email when I need to! What on earth possessed y'all to keep someone who KNOWS THEIR PASSWORD from accessing their email simply because they're on a different computer??? The best part is that, when you send a code, you send it to yet another email you won't let me log in to because I'm on a different computer!
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Log in
Every time I log in it gives me the option to STAY VERIFIED. But it doesn't work!! EVER!! I have to use the 2step every single time.
Please fix this!!Hi there! Thank you for reaching out. While we don't address account recovery issues on this platform, we would be happy to explore what support options are available for your account. Could you please share your email address with us in a Private Message on our Yahoo Customer Care page https://www.facebook.com/YahooCustomerCare/? We're looking forward to helping you!
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Nothing
Let me see my own email
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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My saved mail folder emptied itself on 1-1-25 without my action. What happened and how do I recover my saved emails?
My saved mail folder emptied itself on 1-1-25 without my action. What happened and how do I recover my saved emails?
Hi there! Thank you for reaching out. We would love to help. Could you please share your email address with us in a Private Message on our Yahoo Customer Care page https://www.facebook.com/YahooCustomerCare/? We're looking forward to helping you!
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I AM PAYING FOR AD-FREE AOL!!
i HAVE WRITTEN TO AOL FOR PAST 2 WEEKS TO STP SHOWING ME ADS WHEN I AM PAYING THEM FOR AD -FREE AOL!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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The two print icons no longer work. What's up with that?
Put it back to the way it was. Obviously the update was a bad date.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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