AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1034 results found
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When all in the comments sections are "guest's", nothing is taken seriously. All comments become jokes.
When all in the comments sections are "guest's", nothing is taken seriously. All comments become jokes. Please return to a members board. What you have now is just a joke.
Hey,
Thanks for reaching out. You’ll see “guest” posts since users aren’t required to enter a display name. However, if you’d like to edit your display name you can do so from the “Settings” option. Please review this article for more context: https://feedback.uservoice.com/knowledgebase/articles/1159402-why-do-i-see-anonymous-users
Thanks,
AOL Product Support -
Give us the option to save browsing HISTORY like Chrome, Firefox, etc.
Would be great if AOL Gold preserved our history of sites visited like Chrome, Firefox, etc. I have my browser set to 'remember the last browsing session.' Recently had a crash and some of my open web pages could not be retrieved. Because there is no history of previous sites I have visited that extends very far back, I cannot locate several important web pages I had open.
Please go to Edit – Browser Settings – Tabs – and check the ‘Show browser windows open during last session’ option. (changes are saved automatically)
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forget about any help when you contact aol . horrible
horrible product support
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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AGAIN I HAVE TO ASK WHEN AOL WILL FIX THE PROBLEMS WITH.....
IF SPAM IS IN THE BAR IT WILL BE RELEGATED SOMEWHERE ELSE AND NOTHING WILL GET DONE, IT PROBABLY WON'T GET DONE ANYWAY. I HAVE REPEATEDLY REPORTED THAT EMAIL IS BEING DELIVERED TO MY SPAM FOLDER WHEN ITS NOT SPAM AND HAS BEEN REPORTED REPEATEDLY AS NOT BEING SPAM. SO WHEN DO THE BUGS GET FIXED WITH AOL? NEVER? THAT WOULD PROBABLY BE THE CORRECT ANSWER. FOR 20 YEARS I'VE BEEN GETTING EMAIL FROM A FRIEND, HIS EMAIL ADDY HAS NEVER CHANGED ONCE, YET HIS EMAIL GOES TO MY SPAM FOLDER EVERY SINGLE TIME. EVERY SINGLE TIME. NOW ANOTHER PERSON…
By marking messages as Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
Emails will be tagged as spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as spam based on the complaints of other members, it will automatically go to the spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.
Also, please make sure this email address is added to your Contacts list.
If the issue persists, please contact one of our Email Support specialists, at aolmailquestions@aol.com -
How can we tell if an email from AOL is genuine, or a scam?
How can we tell if an email from AOL is genuine, or a scam? They used to have a special icon next to it, when it was genuine.
To make sure the email is indeed coming from AOL, please review the information from our Help page: https://help.aol.com/articles/what-is-official-aol-mail
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Stop making every question go to the question and answer
Have AOL revert back to saving an email if is still open. Just because it is sitting idle does not mean that someone is not working on working on it.
For example, I have been with AOL since 1990s and I have seen upgrades where, if a machine goes to sleep, the application has saved the data responded at periodic times so at least not all of the reply is lost. This is not the case as I have completed my reply and went to scan the attachments into a black and white version so that I could send it…
Please go to Settings – Mail – Advanced – check ‘Autosave draft emails’ (changes are saved automatically)
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feedback about my aol desktop gold
I like my old version of the AOL desktop gold that I can see the dates instead of the time, day and month.
You can now change the date format, by following the steps below:
1. Open the AOL Desktop Gold and sign on.
2. Click on the Settings icon on the toolbar.
3. Select the Mail category from the left-hand side.
4. From the ‘Date Style’ section, select Date Only (old format). -
Do NOT put mail in my Spam FOLDER. You do not know what is SPAM.
Do NOT put mail in my SPAM folder. You don't know what SPAM is.
Please mark the emails as not spam.
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anti spoofing
We receive many emails a day from a spoofed address. The unsubscribe does not work nor do the reply to addresses work. There are anti spoofing mechanisms that AOL can use to stop these emails including DKIM and SPF. Test show that AOL does not use these - they should.
In order to combat spoofing, AOL implemented the DMARC policy. Please check the article below for more information: https://help.aol.com/articles/what-is-email-spoofing-and-how-can-i-tell-if-my-account-has-been-spoofed
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I keep getting e-mails fro OATH saying that unless I agree to the terms of service my AOL account will be shut down on August 6. See below.
Dear Member,
FINAL WARNING!!!We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.
You can learn more about Oath and what these policies mean for you here, as well as more about the changes in our FAQs.
In order to continue to access your AOL Mail account after 6th August 2019, you will need to confirm you accept…
The email you received is not legit. Please mark it as spam and make sure you do not click any links.
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I am being limited in the number of emails I can send at one time - I have been sending them for many years (501-C3) entity. Can't now
Why, after several years, am I suddenly being limited in the numbers of emails I can send from a 501-C3 entity.
Please read this article for more details about bulk mail policy: https://help.aol.com/articles/aol-mail-limits-on-sending-bulk-mail
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Now you have a three step process to sign on... are you trying to make Gold as difficult as possible... have you heard the term "user friend
The new sign in process is not user friendly... who in the world do you guys have working on this?
As you might have noticed we changed the login process in AOL Mail, to a more secure 2 step login, which helps prevent your AOL account from being compromised or hacked.
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paragraphs size from 14 to 10 from one paragraph to another
I can type a paragraph and when I go down for another paragraph my fonts goes back to "10" size instead of the "14" I was typing with. I have to go back to to the previous paragraph and then the next paragraph woks the same as font signs I was using at first.That is really kills a thought that was going through my mind.
Please follow the steps to set a default font for mail composing: Settings – Mail – Font and Text – set the preferred font size from the Write Mail section (changes are saved automatically)
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Transparent PNG images with alpha channels show up black & are converted to JPG
I am a Graphic Designer and have to email my iOS programmer 2600+ transparent PNG images to program into our iOS application. They have to be in PNG format. AOL Desktop Gold has a few programming flaws that need to be fixed immediately. When I copy any PNG image into the write mail window, AOL incorrectly flattens the transparent PNG image making the transparent area BLACK in color and ALSO changes the file format from PNG to a flattened JPG image. We can NOT use JPG images at all as they lack an alpha channel.
This HAS to be fixed…
Thank you for your feedback, we will share it with the engineering team.
As a workaround, please attach the PNG files to the email, as opposed to embedding them into the email body. To attach the files, click on the ‘Attach File’ button at the bottom left corner of the Write mail window.
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How can I send you a confirmation code when you sent it to my work e mail & we're closed on Saturday so I,m not there. You tell me. Thanks
Can't access my account
Please log into the account security page and change the recovery email address:
https://login.aol.com/account/security -
favorites
favorites on aol desktop does not have the old shortcut icon to add websites as favorites. we have to manually type the website to add it on the favorites toolbar.please add that feature back because it is much more covenient.
Please click the heart-shaped icon on the top right corner of the web page, and select ‘Add to toolbar’ from the pop-up menu.
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The new Aol Beta version that just came out yesterday won't even open today.
Latest Aol Beta version won't even open this morning.
In order to resolve this, please restart your computer, then try to re-open the AOL Desktop Gold. If the problem persists, open the Task Manager (right-click on the computer clock, and select Task Manager) then go to the Processes tab, right-click on the AolDesktop.exe process, and select End Process Tree. After this, wait one minute then try reopening the AOL Desktop Gold.
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When going through my email I can no longer delete batches.
Restore the old system that allowed me to capture a consecutive list of emails to delete all at once.
To delete all the emails at once press CTRL + A, then delete.
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no one has anything good to say about aol, including me. Worse service ever. Agents are hard to understand and messed up my computer.
no one has anything good to say about aol. i am one of them. Agents from foreign countries are hard to understand and can't help.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
If you encounter issues call us at 1-888-265-3733.
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Throwing my Bills in Spam?
Now you are throwing my bills in Spam and correspondence from my Senators! Knock it off. You don't have that right!
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.
Regarding the suspicious email you received, please check the article below to learn more about identifying phishing emails, and how to report them.
https://help.aol.com/articles/email-and-viruses-protecting-your-account
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