AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1420 results found
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Can't set up private rooms in chat.
Please fix the above. asap. stopped working as of 1:35 p.m. on Monday. Thanks.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Draft Issues
Using AOL Gold could not save in Drafts but was able to retrieve in web mail. WHY ?????
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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GOLD continually does NOT show me my current e-mails. I am PAYING for this and am frustrated. What the **** is wrong with GOLD?
GOLD should show current e-mails first. Mine continually do not show up. GOLD is a mess.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Marking an email "UNREAD" does not restore BOLD black.
It does remove the 'hard-to-see' red check, but leaving the senders ID and subject in gray makes it blend in with all the emails that had been read.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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my current emails are not being displayed on my screen just inbox numbers are growing in numbers
emails that are not opened just go into the inbox and can not be opened
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Editing My Address Book
When Editing My Address Book, once I delete an entry, the system jumps back to the top of the list. Very annoying! Make the system stay at the point of "edit."
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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A O L has now made it impossible for me to open a story on mostly any e mail I receive. This started about three hours ago; I am completel
A O L has now made it impossible for me to open a story on mostly any e mail I receive. This started about three hours ago; I am completely unable to open a story where it says, "Read more or Delete." FOr 25 years now I could ALWAYS open those stories. Tor three hours, now, that ability has stopped. I NEED TO HAVE THAT ABILITY: please reinstate that ability.- it is IMPORTANT to me!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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import is not working
AOL didn't work after a system restore. aoL reinstalled. Tool bar, preferences and mail stored on my PC missing. Before the reinstall, the appdata\local\aoldesktopdata\db file was saved to the desktop.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I PAY FOR AOL GOLD DESK TOP & MY APP IS GONE?
MY AOL GOLD DESKTOP TO GONE?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Email won't download
AOL email will NOT download via software or on the internet, but will on my phone. When will this be fixed?
Please call our AOL Desktop Gold team at the number 1-800-827-6364, in order to have one or our Technical Support Agents investigate.
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Get immensely better at what you are supposed to be doing
You have been shut off now for 20 minutes and I have no access. Three other browsers are working. This is unacceptable and I will now begin looking for a new source of internet after using AOL solely since getting the internet many, many years ago. ****!!!!!!!!!!!!!!!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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mail
I do not like the new version of email started in July 2020. When I click read, the email comes up blank.I close it, click read again and it comes up with the contents. I then have to go to top of email and click "allow xxxx" to be able to open anything in that email. More steps and nothing is improved, please go back to the way it was.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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See my issue below
July 20, 2020
Memo to AOLOn Sunday 7/19,
I called AOL concerning a problem receiving emails. I spoke with Precious. To verify my account and since I have only a landline that does not do text, we had to find another way to verify my account. She found a way and we proceeded. I was concerned about possible hacking of my account and Credit Card. Precious handled everything and cleared problems. She added Malware to my account. She also provided me with some helpful tips. A very positive experienceOn Monday 7/20, I cancelled my Credit Card (which is…
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Why is it when I sign in to acess my Aol account my Aol icon had been moved. I feel like someone is opening my Aol account. Can you explain
My AOL account is being accessed during the day and my icon has been moved when i log in. Why is this happening and who accessing my account?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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When I pullup my gmcard, capital one account I can sign on and it opens up but after that I cannot get into the detail of my account.
I get a notice saying sorry. looks like we ran into a snag. We will fix it and try back in the future. It's been like that now for several weeks and can AOL GOLD fix it?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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When I click on GROUP and TRY to send a groupof 17 names at one time, i STILL have to highlight and paste EACH name in the GROUP.
When I click on GROUP and TRY to send a groupof 17 names at one time, i STILL have to highlight and paste EACH name in the GROUP. Can someone please tell me how I can click one time and the whole GROUP will be in the blind copy that I hope to send?
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Mark emails as being read within your file structure after you actually open them up and read them!
When I see an email in my Inbox, and move it to an email folder of some kind, then click on and open up the email to read it, and then back out - the email still stays bold, without the red "checkmark" on it, and there is NO indication that it has been read. The system always worked the way I just described, but changed today (7/15/20) and no longer works the way it has for years. Whenever one clicks on a "bolded" new email to read it, it should always change state and become unbolded so that one…
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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My ADG is not opening if my Mcafee firewall is turned on.
The sign on screen of ADG is not showing up. After TS withwith tech. It is the firefall of my mcafee thats blocking me. Please check.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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I called you three times about a serious problem and all the calls dropped off!!!
My favorites in Desktop gold keep getting blasted away!
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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