AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
3029 results found
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Worthless "View" section in mail
The "Views" feature is not helpful and automatically filters items that I do not wish to have in multiple places. The most critical issue is the "subscription" area which automatically saves the companies that contact me. The "unsubscribe" feature does not work, therefore I would have to contact each company individually which is very time consuming. I do not like the "View" feature for any function.
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Using AOL Keyword opens AOL Web Search
Morning, just pointing out that when you type in an AOL Keyword it opens what you've seacrhed for in AOL Web Search. (Unless certain AOL Keywords are not active yet?)
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AOL hopelessly radical left leaning...
After being a subscriber for over 25 years, I must say I am utterly disappointed that AOL has become so LIBERAL...it is one thing to lean left, but to provide statistics based on their opinion is not worthy of them. I only wish they would get back to reporting facts and at least, try to stay neutral politically....half the country is conservative, some how they cannot accept that FACT!!
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You can improve AOL Gold by not changing how email is functioning without first asking the customer if they want that change.
When some dumb IT person decides how emails can be better they either need to first take a survey or give those of us paying customers the option to have or not have the new function. Email being moved to "old" mail while you are reading it stinks and I want it to remain on the "new" mail page until I close it and can either delete it or move it. I don't want to have to go to "old" mail in order to do this.
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Sign on page
On the opening page. You show Popular Video. It's currently showing a cooking recipe......French Toast. How long you going to show it. It's up constantly and its extremely boring and nothing new.
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Don't expect anybody to read your news stories since you began truncating the headlines. Now no reason to click.
Go back to the old style. Make the headlines complete sentences so readers know what the story is about. I'm not going to waste my time clicking on stories now that you've truncated the headlines.
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home page news stories block
In the news stories section on our home page, please revert back to include more story details not just the 'topic'.
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Allow us to delete "views" folders
FRUSTRATING! The "views" folder group is useless to me, and it defaults to being open - taking up space right (6 lines) at the top of the folders list. Please allow us to DELETE this feature!
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Please get rid of the news window that pops up on the upper right of the screen when you log on. It's not needed and a distraction.
Please get rid of the news window that pops up on the upper right of the screen when you log on. It's not needed and a distraction. Why did you add this feature when you have a news link in the Welcome window?
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Please, please, please delete the OLD that emails drop into the minute you read them. One has to open OLD, return the email to the NEW MAIL
PLEASE, PLEASE, PLEASE discontinue the way that NEW MAIL, drops into OLD (the very minute you open it) and if you don't remember you loose it! PLEASE DO AWAY WITH THIS PROCESS. You can delete it or leave it for later, but do not let it drop into OLD.
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Expand the number of spam addresses individual users can block
As of now I have blocked 1000 different spam addresses which is the maximum number of addresses an AOL user can block. If AOL isn't going to stop this stuff from coming in then you need to give us unlimited ability to block it ourselves. While we are on the topic, how is it that the AOL email algorithm can't identify an email addresses like "375536982@digi.y4y.44zaiwang.com" and "Casinco@rompuy.assemblozov.jp.net" as spam and block it upfront?
Many spammers use an email address only one time to send many spam messages. Adding every email address that you receive spam from is not the best method of reducing the amount of spam you receive.
We suggest using the "Report as Spam" option when you encounter spam email message. This will send that message and all of the related information about the message (sender information etc.) to our Anti-Spam department where it will be analyzed by several pieces of information including the number of users who reported it as spam which will help us handle similar spam messages appropriately before they even reach your email box.
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Save me time!!!!!!!!!!!!!!!!!!!!
I'm using AOL desktop Gold
once I decide to put an email into a folder
I need to take it there quickly,
Presently I have to scroll all the way to the s's to find the folder.
I need a faster way to find the folder to save it in that folder I need.
Scrolling takes me 45 seconds to get there.
please put another way for me to get to that folder that wanted to save the email in. -
Remove Twitter Link from Help Menu
I noticed that in all current builds of ADG, on the main 'Help' menu, there is a link to AOL Desktop on Twitter. The link leads to a profile that doesn't exist. I would recommend one of the following fixes: Either remove the link from the Help menu -or- Rename the link to reflect Twitter's rebrand as "X" and have the link go to a profile that exists. Dead links look bad, so just wanted to let the team know I found this. Thanks in advance.
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add NHL to sport scores
add NHL to sport scores
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controlling updates!
Right now I get uncontrolled updates. I dont want any updates I dont approve of. How do I control updates? Please send an email response
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PLEASE stop pop-up emaoil messages on top of the wrol I am doing. I have been with AOL for many years and this alone will cause me to leave
STOP the "pop-up" email messages on top of what I am reading or looking at!!! I totally HATE THIS INTRUSIVE NONSENSE!! PLEASE!!!
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Why is mail going directly to Recently Deleted instead of the Spam folder? I will decide what is spam and what isn't.
This changed in the past couple of days. I would check my Spam folder and decide from there if it is spam. Now I have to check the Recently Deleted folder to see what went there. How do I go back to the previous way?
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Update the System Requirements on the beta page.
I remember when 11.0 first started, Windows Vista was supported and was there on the System Reqs. Then, it disappeared the moment Vista went out of support in April 2017. Yet, I still see Win 7 and 8.x on there and never saw Win 11. Please update. 7/8.x has been out of support since Jan of last year (2023). :) that’s all.
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New welcome screen
Go back to the old screen
- Don't see your idea?