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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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2982 results found

  1. better program for changing dates.

    change program that doesnt allow the agent to change the day in the month you have to pay your bill that month.you have wait for a certain date , meanwhile your system mech is free so i can pay on the fourth. of sept / which is what i want , not at end of the month when my balance is low . why it would stop the flow of cancelations because of it

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  2. The icon on the toolbar is too small as well as the text on it. Need to have magnifying glass to read it. You must enlarge the size of the

    The icon on the toolbar is too small as well as the text on it. Need to have magnifying glass to read it. You must enlarge the size of the icon and text on it so that It can be read without magnifying glass.

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  3. Based on all the comments about e-mails -- do you think there are some problems that nee4d to be fixed?? My "tab" button doesn't work now

    After 25 years with AOL -- I am seriously thinking about changing. Your new software for the e-mails stinks!! PLEASE PLEASE go back to the old system! It Worked!!!

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  4. VIEWS FOLDER

    PLEASE ALLOW US TO MOVE OR DELETE THE NEW "VIEWS" folder that's now appearing in our FOLDER list. It's not useful when people are already using folders to manage their mail. It's cumbersome in that it has to be closed whenever logging into AOL.

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  6. From: no-reply@cc.aol.com To: mikethejeweler@aol.com Sent: 10/25/2023 5:55:24 PM Eastern Daylight Time Subject: New sign in on UserVoice

    From: no-reply@cc.aol.com
    To: mikethejeweler@aol.com
    Sent: 10/25/2023 5:55:24 PM Eastern Daylight Time
    Subject: New sign in on UserVoice

    Hi Mike,

    Your AOL account mikethejeweler was just used to sign in on UserVoice.

    If you did this, you’re all set.

    If not, please use this link to stop sharing, and create a new password.

    Have a great day!

    Thanks,

    AOL

    Replies sent to this email cannot be answered.

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  7. See below.

    The home screen used to show stock market updates, points up or down. Now I have to go to the business icon on the left of the screen and it only show the percentages. Why the unnecessary change?

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  8. \

    search bar will not clear suggestions.i don't want that suggestions i want it to set up again just like before

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  10. window in "Write" email no longer is functioning as it should

    The "write" window's text (at my normal size: Tahoma 12pt is no longer readable. the text is tiny and so is the preassigned text in the write window itself and nothing the AOL remote technician has been able to help. She wanted me to change the size/resolution of my computer screen, but I do not want to -- because it is at it's recommended settings

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  11. Please add a search bar for finding folders

    It is difficult to search for a specific folder and it would be useful to have a search bar for this.

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  12. Fix news tabs, no url address, improve urls address on the drop down menu right click mouse is none.

    Fix all you need to improve, do not ignore customers reports, and AOL will have customers happy.

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  13. Pause automatic advancement of news items.

    For many years, once you started advancing news items, the automatic advance of news items stopped. Now, I have been told by AOL Assist, that per software changes by AOL automatic advance of new items is always on. This means that, once I select and read an article, the news items have advanced several stories past it, meaning that I have to manually backspace to get back to the next item after the one I was reading. Why are you making this harder to do, please change back to a more user friendly application.

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  14. Welcome window "News" window keeps moving when paging throuugh articles

    The News window now has been changed to a smaller size and keeps moving when paging through the news articles so as to hit ads all the time. Very clever idea..NOT. Now have watch the arrows or you hit ads..Why this change? Please change back to original News window so it doesn't move around in the Welcome window.

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  15. SPAM

    You provide nice ability to direct designated Emails to Spam. Why not provide an option to automatically delete it. I get as many as 60 a day from a known Addresses, but now I have to scan Spam just in case something I want to see is imbedded among the known to be Spam. Just let me delete kno· Product Support (Admin, AOL) responded
    Hey,

    Wanted to let you all know that you now have the ability to block mail from unwanted senders. Please click the link here to learn more: https://help.aol.com/articles/keep-your-inbox-clean-by-blocking-unwanted-mail-in-aol-desktop-gold

    Sincerely,
    AOL Product Support

    You missed the boat…

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  16. If you are staying on Windows 7, do NOT reinstall Windows unless you want a hassle!

    If you are staying on Windows 7, do NOT reinstall Windows unless you want to go through the hassle of copying system files.

    I have a few Win7 computers and noticed that when I did a fresh install on one of them I could no longer download AOL Desktop Gold. It gave a "download error". I called tech support and they said Windows 7 is no longer supported, which is silly. Windows 7 still works perfectly.

    I had to take the installation files and Program Files folders and copy them from another computer to make it work. 11.0.4125 is the…

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  18. plEASE REMOVE THE NEWS IN THE SEARCH BOX

    I have used aol for years and now you have put the news in the search bar. Bad, Please remove the news in the search box

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  19. disable welcome screen

    In either General or Browser settings, provide an option to disable the Welcome Screen. It is a memory hog and cause AOL Desktop Gold to freeze or randomly lock up.

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  20. AOL's email ***** up

    Your new app for phones is disgusting. Go back to the old app that does not lead the person a news feed and other ****. When someone is on their phone they wish to check their email, not see your news feeds. Or at least on the new app give the user the ability to direct the opening page so they don't have to go through the news page. I know that it is probably a money making issue for AOL but please have some concern for the folks that use the app.

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