AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1421 results found
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The "Settings" icon no longer works when clicked. Why AOL ?
The "Settings" icon no longer works when clicked. Why AOL ?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Address book keeps changing addresses and when I delete bad ones they just keep coming back
Address book deletions keep coming back and no matter how often I delete them they still come back.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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My MAIL DOES NOT WORK - For MONTHS!!!!!!!
Make My Mail Work!!!!!!!
Why am I billed 39.95 a month?????????? The most expensive plan I see is 14.95.
The service **!!! No Techs solve my ongoing problems!!!
AOL CASE 14179625I'm Sick Of NO SERVICE - NO Response To My Messages
Your lousy AOL Gold is affecting my BUSINESS - How Long Do You Think I'll put up with this???????We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Cancel my aol mail account
I have been hacked on my e mail account I need to cancel accou
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL Desktop's Background picture flashing off and on
I reported this as a "bug" the other day but it's still happening so I figured I'd try this. Whenever I delete or move emails, my AOL downloaded home screen picture flashes black and then comes back on. It sometimes happens too when I use the browser and change sites I am looking at. It doesn't happen on other browsers on my laptop, just AOL Desktop Gold. Don't know if anyone else is experiencing this or not but it's been doing this for several days now.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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password saving STILL not working properly
I've seen the Question "Save this password?" come up when adding a new URL login. So I know it CAN WORK - sometimes.
BUT -
I had changed my password for a site. The AOL browser tried to use the old one, and of course it failed. I entered the new password, but it was NOT SAVED, it continued to use the old one, I continued to enter the new one, to no avail - the old password was NOT replaced.
Went to SETTINGS.- BROWSER - PASSWORDS, the box is Still checked.
I DELETED the site's entry and stored password,…If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Because of a recent rash of spam emails I recently clicked on a mail setting of allow only email from my contact list
Because of a recent rash of spam emails I recent;y clicked on an AOL mail setting of allow only email from my contact list but it has not taken effect...WHY!
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Everything seems fine...except I don't have easy access to my Favorites like I once did. Can that be restored back to the way it had been?
Everything seems fine except I don't have easy access to my Favorites like I once did. Could it be restored to the way it had been? Thanks.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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My mail is showing up with just the heading...nothing in the message area..WHAT"S WRONG!
My mail has been showing up with just a heading showing for 2 days now ...nothing in the content area shows.....WHAT'S WRONG!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing.
I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing. I have to get my email via my phone, but now I am getting messages from AOL that may not work after October and want me to do some app upgrade on my android to continue, I pay 16.99 per month for your service but only use it for mail.It may be better if I go to gmail for free.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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mail folders still missing
Mail folders still missing in 11.0.2878. I have to log on and off several times to get them to return. Sometimes its all of the folders, sometimes its just a partial list.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I have been on hold for 4 hours over a two day period, I can't open my mail and in the process it locks up my computer. WTF
Get rid of desk top Gold, we pay for a system that doesn't work and there is no one in tech support that has a clue how to fix anything. I have to go on Goggle to get to AOL Mail. Can someone PLEASE get to me. If this continues I going to cancel.
We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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When I first Got Gold as was well, Now I am unable to click on boxes to get further info or un-subscribe etc. How can I ge or unsescribe e
Need to be able to click internal items in emails to get additional info etc.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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My "WRITE" icon has disappeared. I can get no AOL help! Please restore it.
By actually listening and responding. Please restore my missing "WRITE" icon! One day it just disappeared.. Thank you. The Rev. Wm. Hill Brown, III
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Events and appointments are not shown on the AOL Calendar.
Events and appointments are not shown on the AOL Calendar.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Sorry, we don't recognize this email
When I sign up the new aol email account and log in, It alerts Sorry, we don't recognize this email. Please help to check and resolve
Username: **If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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welcome page articles
AOL, HELLO.......i CAN NO LONGER CLICK ON AN article in the welcome page and read it before proceeding .....I enjoyed doing that for years,......What happened..??????
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Passwords STILL not being saved
YES, I have "Save" set in Passwords via the Settings,
NO, Passwords are NOT being saved..I've mentioned this several times over several releases.
When the password had been changed and I'm told it is the
wrong password, entering a DIFFERENT one and it does NOT
swap out the old for new.
I deleted the FACEBOOK entry for that reason, hoping that it will
put them back with the new password.. NO, FACEBOOK and when I did enter it Neither ID or Password was saved...If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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the ADG is on german language
ADG is on german language
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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you could improve your service by not deleting all my favorites, and by not deleting my bookmarks on the "custom" toolbar.!!!!!!!!!!!!!!!!!
you should get your house in order!
recover my "favorites" and my bookmarks on the tool bar.
I used to like AOL--but now you literally do not give me anything--so what's to like?
bring back what I pay for. (at least for now)-maybe you'll resume your service--if not then I will have no reason to use AOL).Please give us a call at 1-800-827-6364 and one of our technician will assist.
- Don't see your idea?