AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1402 results found
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Software stops working
Not sure exactly what the reason is but I have to re-install AOL Gold often, the premium security turns off and the settings menu will not open. I do not know the cause of this and it seems to just randomly happen, some weeks there is no issue. Other weeks it is 2 to 4 times a day, all of the settings will not open.
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Make it easier to help people.
I need help getting rid of someone signing in. This has been reproved before and all I am advise it to change my password which I have did this. I have three accounts and want to get rid of two but I have messed with these password so much, I am not sure what password goes where. I NEED HELP. ** @aol.come
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Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 an
Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 and a message that needed an address to send the email. Looks like there is a bug in the system that did not give me the correct error message.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Can't sign on securely - says your security certificate is out of date
Trying to sign in on my laptop says "This Connection is Untrusted - You asked to connect securely to api.login.aol.com. but we can't confirm that the connection is secure due to a problem with the websites security certificate (Cert Date Invalid) Such problems may indicate an attempt to steal your information.
What now???Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Red number on aol desktop gold email
I have noticed that when I'm on aol desktop gold on my desktop which has amd hardware, the red number by the read icon goes down as I'm going through my email and yet on my laptop, which has intel hardware, the red number by the read icon doesn't always go down as I'm going through my email.
Looks like a bug in the aol desktop gold software.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL DESKTOP GOLD SETTINGS
I TYPE A MESSAGE ON WORD SINGLE SPACED.
I COPY AND PASTE TO AOL EMAIL.
AFTER IT IS SENT IT IS RECEIVED DOUBLE SPACED
IT ALSO HAPPENS WHEN I TYPE DIRECTLY IN AOL EMAILI TYPE AOL EMAILS SINGLE SPACED.
AFTER THEY ARE SENT,
THE EMAILS RECEIVED ARE DOUBLE SPACED.
PLEASE FIND A WAY TO CORRECT THIS.
I KNOW THAT IT IS A PROBLEM FOR MANY OTHERS
THANKS
mspain0626@aol.comIf the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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stop ruining my AOL GOLD by changing it
Now it is completely unworkable since I just signed on.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL font and size
Letters aren't clear and there's no option to change the font or the color on the aol news and articles. Revision 11.0.3384
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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ME SCREEN SHOT PHOTOS are still fuzzy and grainy still WITH AOL DESKTOP
why WHY IS IT THAT ME SCREENSHOT PHOTOS ALWAYS TURN OUT GRAINY AND FUZZY WHEN I USE THE DESKTOP APP IN WINDOWS
I sent the SAME photo from AOL.COM to the aol tester I wish I could attach the screenshots here AND they WOULD SEES the difference !!!!!!!!!
THIS DOES NOT DO THIS WHEN I USE THE THE WEBSITE AOL.COM
DO YOU HAVE SOME FREAKIN COMPRESSION THING GOING ON IN THIS APP??? IF SO YOU NEED TO TAKE IT OUT!!!!!!!
that article should be much larger and clearer then this and its hard to read all of the text words…
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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CAN'T CONTACT YOU
I CAN NOT SEE THE COMPLETE PAGE OF MY ( CONTACTS ) THE LAST BOTTOM PART DOES NOT SHOW
I HAVE IMPORTANT INFORMATION THERE THAT I CAN NOT READ.
AND I CAN NOT GET ANYONE TO SPEAK WITH AT AOL.If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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report bug
drafts were not saved after uninstalling and reinstalling AOL Desktop Gold. files were backed up.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Uninstalling OLD AOL 9.8
I have been using the new AOL Gold for years.
I hadn't uninstalled the old AOL 9.8.
I can find old aol directories and files going back earlier than 2019.
also 2018 & 2017 files & directories named C_AOL Desktop 9.8.2 & 2a
I ran the old uninstaller program and though it took a very long time, it showed an EMPTY "Select Applications to Uninstall"There was never an explanation of HOW to remove all the junk that the old AOL 9.8 has now become. When & How will you address this issue?
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Please connect me to my AOL DesktopGold
please connect me to my AQL deskttopGold
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Signs me off
Suddenly every time I try to refresh the welcome screen it signs me off of AOL.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I open my mail and AOL search page opens up
Why is it when I open an email, that AOL search window opens up on top and the email no longer is open.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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The system keeps shutting down automatically after 3 or 4 minutes of use...extremely frustrating !
Have AOL Gold remain in use once Logged In...this is a novel idea ?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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improve aol desktop gold email
After getting the newest update for aol desktop gold, the email, while improved, is still not right and I have had the aol software close out of the blue while going through email.
Not a big deal though.If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Going through email
I have noticed that when I go through my email, the number doesn't go down and there is no red check mark next to each email.
Right now, I have 236 unread emails, I just went through ten emails and yet no red check mark and the number is still at 236 when the number should be 226.
The email does fix itself eventually, but it should be instant.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Lost "MAIL SETTINGS". Comes up as a black box if it comes up at all
Bring back settings. They've disappeared
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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