AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. When saving to favorite places, it used to save at the end of the list.

    Now I have no idea where it saves any new pages I need.

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    3 comments  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. When I click on an email everything comes up but the actual email that is in the box and that is black, can you tell me how to correct this

    When I open an email the box comes up but the actual email in the box is black with nothing showing. How can I correct this?

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  4. How many obstacles can you invent? My AOL GOLD Desktop has been taken from me. How do I get it back by Microsoft? user ***

    Can you read what I just wrote??? Through Microsoft Recovery I have lost my AOL GOLD Desktop, though I had it long before the Recovery date I used. What Edge gives me for AOL is a mess, not easy to use, God knows who invented it.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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  6. The "Settings" icon no longer works when clicked. Why AOL ?

    The "Settings" icon no longer works when clicked. Why AOL ?

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  7. Address book keeps changing addresses and when I delete bad ones they just keep coming back

    Address book deletions keep coming back and no matter how often I delete them they still come back.

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    0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  8. My MAIL DOES NOT WORK - For MONTHS!!!!!!!

    Make My Mail Work!!!!!!!

    Why am I billed 39.95 a month?????????? The most expensive plan I see is 14.95.

    The service **!!! No Techs solve my ongoing problems!!!
    AOL CASE 14179625

    I'm Sick Of NO SERVICE - NO Response To My Messages
    Your lousy AOL Gold is affecting my BUSINESS - How Long Do You Think I'll put up with this???????

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

  9. Cancel my aol mail account

    I have been hacked on my e mail account I need to cancel accou

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    5 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  10. AOL Desktop's Background picture flashing off and on

    I reported this as a "bug" the other day but it's still happening so I figured I'd try this. Whenever I delete or move emails, my AOL downloaded home screen picture flashes black and then comes back on. It sometimes happens too when I use the browser and change sites I am looking at. It doesn't happen on other browsers on my laptop, just AOL Desktop Gold. Don't know if anyone else is experiencing this or not but it's been doing this for several days now.

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. password saving STILL not working properly

    I've seen the Question "Save this password?" come up when adding a new URL login. So I know it CAN WORK - sometimes.

    BUT -

    I had changed my password for a site. The AOL browser tried to use the old one, and of course it failed. I entered the new password, but it was NOT SAVED, it continued to use the old one, I continued to enter the new one, to no avail - the old password was NOT replaced.

    Went to SETTINGS.- BROWSER - PASSWORDS, the box is Still checked.
    I DELETED the site's entry and stored password,…

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    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  12. Because of a recent rash of spam emails I recently clicked on a mail setting of allow only email from my contact list

    Because of a recent rash of spam emails I recent;y clicked on an AOL mail setting of allow only email from my contact list but it has not taken effect...WHY!

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  13. Everything seems fine...except I don't have easy access to my Favorites like I once did. Can that be restored back to the way it had been?

    Everything seems fine except I don't have easy access to my Favorites like I once did. Could it be restored to the way it had been? Thanks.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. My mail is showing up with just the heading...nothing in the message area..WHAT"S WRONG!

    My mail has been showing up with just a heading showing for 2 days now ...nothing in the content area shows.....WHAT'S WRONG!

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  15. I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing.

    I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing. I have to get my email via my phone, but now I am getting messages from AOL that may not work after October and want me to do some app upgrade on my android to continue, I pay 16.99 per month for your service but only use it for mail.It may be better if I go to gmail for free.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  16. mail folders still missing

    Mail folders still missing in 11.0.2878. I have to log on and off several times to get them to return. Sometimes its all of the folders, sometimes its just a partial list.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  17. I have been on hold for 4 hours over a two day period, I can't open my mail and in the process it locks up my computer. WTF

    Get rid of desk top Gold, we pay for a system that doesn't work and there is no one in tech support that has a clue how to fix anything. I have to go on Goggle to get to AOL Mail. Can someone PLEASE get to me. If this continues I going to cancel.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.

    If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

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  19. My "WRITE" icon has disappeared. I can get no AOL help! Please restore it.

    By actually listening and responding. Please restore my missing "WRITE" icon! One day it just disappeared.. Thank you. The Rev. Wm. Hill Brown, III

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  20. Events and appointments are not shown on the AOL Calendar.

    Events and appointments are not shown on the AOL Calendar.

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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