AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. OOOPS- someone forgot the PASTE in the email, right-mouse-click drop-down!

    Here I am with the data copied, But WHERE oh Where is the PASTE?!!

    I NEED IT!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. adding new user name to AOL Gold

    I am subscribed to AOL Gold and when I tried adding another username, I got the message that I need to subscribe to AOL Gold. Do I have to pay additional fees for each username?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Fix whatever is causing the EC 4004 and EC 4008 errors when trying to read and send emails

    Fix the cause of the frequent EC 4004 and EC 4008 errors that delay reading and sending emails.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. PROBLEMS SENDING MAIL

    THIS IS OUTRAGEOUS.......HAVING PROBLEMS SENDING MAIL,CODE5016 !!!!!!!!!! TRY AGAIN IN 5 MINUTES & IN 5 MINUTES YOU STILL DON'T SEND THE MAIL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AOL GOLD IS THE MOST WORTHLESS "AOL" WE EVER HAD !!!!!!!!!!!!!!!!!!!!!!!!!!! YOU & YAHOO CAN GO TO **** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Was inputting an address the system doesn't put it into the folder I have clicked on. The address shows up but only in 'general.'

    Was inputting an address the system doesn't put it into the folder I have clicked on. The address shows up but only in 'general.'

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. AOL Desktop Gold language

    Please change my AOL Desktop Gold language back to English.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Fix problems

    I wish the problems AOL has would be repaired , i cant get into my mail settings to change anything concerning my mail also when i am on AOL as soon as new emails come in it shows the number of emails i have waiting however i am not able to view the emails , i have to log out then log back in before the emails will be able to be viewed. I am paying alot for service that recently has gone down hill , maybe i should check and see if the free edition of AOL is available…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. FEE FOR AOL IS TOO HIGH!!

    I have been paying 31.99 for AOL for YEARS and the service has only gotten worse every year. It freezes up daily and for months I couldn't open my mail. I want this amount drastically reduced especially since I could be getting service for FREE!!!!! PLEASE reply to this email and give me a better deal so I won't have to quit using AOL!!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. AOL Starts From Scratch Each Day

    Since AOL Gold installed an update on 12/15/20, AOL is so much harder to use. All the info I input in a day is gone after I turn off my computer at night. The next day my Favorites from the Toolbar are gone, my Favorite Places list is gone (many items on it I've saved for years), and I have to log in with ID and Password each time despite indicating I want them both saved and automatically inserted. What's going on? The Toolbar favorites and places are very important to me... One of the main reasons I've stayed with…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Aol is not saving new contacts in my address book It saves it on the screen but as soon as i leave the window and return its gone help!

    Aol is not saving new contacts in my address book It saves it on the screen but as soon as i leave the window and return its gone help!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. mail screen clutter

    When I read and close an e-mail, I have to close out of mail completely and get back in to read another e-mail. If I don't, although the e-mail I'm closing does go away, it is replaced by solid blue covering the rest of the mailbox. THIS DOES NOT HAPPEN WITH MY GOOGLE MAIL ACCOUNT or any other application.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Why can I only see a limited number of the emails in my inbox?

    Desktop Gold will only let me view a very limited number of new and old emails, though I have many more. I have to go to Google and aol.com to read and deal with the rest. This is annoying, as I am paying a monthly fee for more convenience and help.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.

    Are you doing anything to solve this this problem? I have to continue to re-boot 3 or 4 times until I get all my favorites back in the toolbar but I still loose my signed in passwords no matter what. And when I switch screen names my favorites are gone under that screen name. You can contact me under either of my screen names. Or will you ignore me as you've been doing? posted 12/2/2020

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. MAIL NOT LOADING

    THIS IS NOT AN IDEA, ITS A PROBLEM. I'VE BEEN ONLINE FOR THE PAST 15 MINUTES WAITING FOR MAIL TO LOAD AND ITS STILL NOT LOADED UP. WHY ARE WE PAYING FOR A PROGRAM WITH SO MANY FLAWS, SO MANY ISSUES THAT WILL NEVER BE RESOLVED BECAUSE AOL DOESN'T GIVE A **** ABOUT US, THE PEOPLE WHO PAY AND GET NOTHING BUT A HEADACHE IN RETURN. WHEN WILL THE MAIL GET LOADED? I MAY CATCH COVID AND DIE FIRST.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. my mail is not staying available for more than a day. I can't find emails that are over 24 hrs old

    If I have mail that is over 24 hrs old, it just disappears in the new mail box and after 48 hrs is gone from my old mail box... this just started to happen in the last few days.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.

    Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.
    Support already ended conversation( HUNG UP ON ME) without solving problem. Very disappointed in Tech support.

    251st
    ranked
    Vote
    morpar shared this idea · Nov 25, 2020 · Flag idea as inappropriate…
    RESPONDED ·

    ADMIN
    Product Support (Product Support, AOL) responded · Nov 25, 2020
    We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Photo folders

    How do I make this thing put new pictures into dated folders like it did for years and just stopped ?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Can't upload pictures.

    If I upload pics from camera or phone then click "Show Them" all is fine but they never get put into a folder under My Pictures. Did a mandatory update and hasn't worked since then.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. my aol desappeared from my computer

    unable to get it back. what is happening?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base