AOL Desktop Gold


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  1. Error:Sender address rejected: not owned by user. I get this error when trying to set up our billing program to send automatic e-mail.

    Trying to set up our billing program (CUSI) to send automatic e-mail responses. We've had CUSI installed on our computer for 3+ years and now are trying to set up the e-mail function.

    We provided CUSI with our AOL account credentials to allow AOL to send the automatic e-mail's. The billing program can log into AOL, we don't have an issue until the e-mail is trying to send. We get an error message as follows:

    Sender address rejected: not owned by user
    Failed when sending MAIL

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    I would like to have one of our technicians assist you with this. Please call the AOL Desktop Gold team at 1-888-265-3733.

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    Please set a default email signature in AOL Desktop Gold:

    1. Click the Mail menu at the top of the window.
    2. Click Set Mail Signatures.
    3. Select the signature you want to set as the default signature.
    4. Click Default On/Off. A blue check mark appears next to the signature name.

    Regarding the Favorites issue please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technical Support agents investigate this.

  3. Problems with AOL Gold: it switches Tech Fortress to "install", no Download Manager. More to follow.

    RETURN LOST FEATURES! Problems with AOL Gold: it switches Tech Fortress to "install", no Download Manager, in ALL previous version multiple attached files were received as a zipped folder instead of individual files.

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    Thank you for reaching out to us, we will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.

    Regarding the Tech Fortress issue please call us at 1-800-827-6364 in order to have one of our technicians investigate the problem.

  4. Write new software and throw Gold into the ocean. Still having problem with the software not uploading/sending emails. Gives "try again in 5

    Return to old software and abandon Gold. It is terrible. Doesn't give or send email quite often. Gives "try again in 5 minutes" warnings. Also deletes my signature quite often and I have to re type it. Really awful, and they make us pay for this pain. Looking at Gmail.com.

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  5. make easy fix for users moving bace to windows 7 from win 10. Lost all my mail folders, my backup did not restore these items.

    make easy fix for users moving back to windows 7 from win 10. AOL program can't be located to find organize folder. My backup didn't replace program or information.

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  6. What's with the icons in the toolbar that I keep removing and come back at next startup?

    I keep removing these pointless icons I never use, but start AOL "MOLD", and they just keep coming back. How do you get rid of them PERMANENTLY ?

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  7. I get up every morning and sign on immediately to make sure nothing else is screwed up.

    I get up every morning and sign on immediately with my fingers crossed--- even before making coffee--- to make sure nothing else was screwed up. It seems that several times a week I discover that something else went bad. Yesterday I found that there are TWO AOL programs listed in Task Manager. It's not enough that this AOL GOLD is so heavy that it is eating up the resources on my hard drive?? A few days before that I found that my settings to comment on news articles were suddenly grayed out. Other things have gone bad. Many other things.

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  8. Icon on toll bar not showing for Citi bank and Radio Bonheur after choosing o

    Icon on toll bar not showing for Citi bank and Radio Bonheur after choosing option on save to tool bar.

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  9. Every time I edit a comment it disappears!

    Every single time I edit my comments on the website, usually for just a spelling error, the whole comment DISAPPEARS, permanently. I can't even access my profile, or even see the comment when I access my Username.! NOTHING WORKS RIGHT ON GOLD. IT STINKS! GO BACK TO THE OLD AOL!

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  10. I suddenly have 2 AOL logos in my tray, and 2 aol.desktop.exe*32 programs in Task Manager.

    In Task manager at sign on, I see one AOL program running at 112,128.... and the 2nd one running at 10,336.

    This had to happen with your last Beta download. Please fix this. As it is, AOL takes up an enormous amount of space of my hard drive. Don't tell me to clear my browser. I did that many times since I noticed this.

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  11. Am I 100% AOL GOLD

    I have been an AOL member for over 20 years. I am now 71 years old. I want to make sure I am 100% AOL GOLD. Thank you for helping me.I want to make sure I am secure and that all things are working for me. I have a Hewitt Packard computer. Please send me an email. my email is ****@aol.com. I trust AOL and that's why I have stayed with you. Thank you so much. Mary Coward

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  12. Conversations at the end of news articles are not working

    I have the following checked off to receive emails on, yet I have never received an email when any of these took place:

    1: You're @mentioned in a comment
    2: People like your comments
    3: Someone replied to your comment

    Also, there are no instructions to add your logo/picture to the comments you make.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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  15. GO BACK TO THE OLD AOL EVERYTIME I REPLY TO AN EMAIL I GET BOTH EMAILS BACK AS SEPERATE EMAILS

    You have had more than enough time to fix all the problems, but you DO NOT listen to the consumer. When I sign on certain accounts it like there is 2 programs running.Also when I reply to an email it comes back as the original and as many times as I reply.

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  16. Chat was working fine all weekend, now you guys are back and its messed up again

    Chat was working fine all weekend, now you guys are back and its messed up again

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  17. But the BCC does NOT WORK!!!

    Make the BCC work like it use to.....in GOLD, it shows others in doing so, not like before!

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  19. Why am I getting mail from friends in which the words are not words, but are gibberish symbols?? Twice in 24 hours. I CARE about

    Why am I getting mail from friends in which words are not words but are gibberish symbols?? They did NOT send them that way, and I have no idea what they wished to say in the email. This is true on the computer, the phone, the notebook, anyplace there is AOL. EGAD, how incompetent can you be??? Reading WORDS is the point of email!!

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  20. rebooted twice within a week and not good for aol to not work

    yeah i had to reboot twice within less than a week my computer because aol was not working correctly press continue, would not open up till i rebooted the computer i get aol thru my A T & T bill, get it thru them...when the aol is not working my phone does not either and when you are unhealthy like me and your husband is out of town and your phone is not working....NOT GOOD.....it worked after i rebooted the computer...should not be happening and also sluggish when coming on....not good when you pay alot more for aol because you…

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