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the software keeeps freezing and goes to no replu. call me 1---***

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Anonymous shared this idea  ·   ·  Report…  ·  Admin →
Support Request  ·  Product Support responded  · 

Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

If your browser crashes, please try the following steps to enhance your experience:

a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
d. Edit > Select Footprints to Clear
e. Uncheck the ‘Browser Cache’ box

We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.

In case the problem persists, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.

Thank you for your understanding.

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  • SHERRY SUMMERS commented  ·   ·  Report

    While I am reading emails, the screen will go white and AOL Gold will stop responding. I have to restart my computer to get back to what I am doing. I am very frustrated with this happening all the time.

  • Anonymous commented  ·   ·  Report

    There are so many things that I did easily in the old version that now takes several steps. Also this version hangs up often which is annoying and time consuming. I think I am going to say bye bye AOL.

  • Anonymous commented  ·   ·  Report

    Ditch this entire TERRIBLE "new and improved" version. It is sluggish, unresponsive, unpredictable, IMPOSSIBLE to use. I have almost entirely switched to a web access, rather than put up with this mess. Deleting is slow and unresponsive, whereas 9.8.2 was really quick. GET RID of this disaster. We all HATE IT!

  • Steve commented  ·   ·  Report

    Gold Locks up and is not faster!!!!

  • Anonymous commented  ·   ·  Report

    I spent over an hour online with an AOL tech, who could not fix all the things that I am having trouble with on the AOL GOLD because it is not possible to do with the new version. Printing is a big problem. I try to print geocache pages off geocaching.com and it locks up my computer and will not print. The tech told me that printing is not available. I will have to go out on another browser to do printing. So why am I paying for AOL? We pay $27 per month for AOL service and now it seems we are unable to do everything on the new version that we did on the old. Time to look for something different? We don't have choices on the new version, whether it be icons, sounds, emails. I never had problems in sending pictures in emails until AOL Gold. I wouldn't recommend AOL to anyone now.....

  • Darwin commented  ·   ·  Report

    Replace it with the old AOL, it was always freezing also but at least it was free

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