AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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I am being limited in the number of emails I can send at one time - I have been sending them for many years (501-C3) entity. Can't now
Why, after several years, am I suddenly being limited in the numbers of emails I can send from a 501-C3 entity.
Please read this article for more details about bulk mail policy: https://help.aol.com/articles/aol-mail-limits-on-sending-bulk-mail
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paragraphs size from 14 to 10 from one paragraph to another
I can type a paragraph and when I go down for another paragraph my fonts goes back to "10" size instead of the "14" I was typing with. I have to go back to to the previous paragraph and then the next paragraph woks the same as font signs I was using at first.That is really kills a thought that was going through my mind.
Please follow the steps to set a default font for mail composing: Settings – Mail – Font and Text – set the preferred font size from the Write Mail section (changes are saved automatically)
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Transparent PNG images with alpha channels show up black & are converted to JPG
I am a Graphic Designer and have to email my iOS programmer 2600+ transparent PNG images to program into our iOS application. They have to be in PNG format. AOL Desktop Gold has a few programming flaws that need to be fixed immediately. When I copy any PNG image into the write mail window, AOL incorrectly flattens the transparent PNG image making the transparent area BLACK in color and ALSO changes the file format from PNG to a flattened JPG image. We can NOT use JPG images at all as they lack an alpha channel.
This HAS to be fixed…
Thank you for your feedback, we will share it with the engineering team.
As a workaround, please attach the PNG files to the email, as opposed to embedding them into the email body. To attach the files, click on the ‘Attach File’ button at the bottom left corner of the Write mail window.
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How can I send you a confirmation code when you sent it to my work e mail & we're closed on Saturday so I,m not there. You tell me. Thanks
Can't access my account
Please log into the account security page and change the recovery email address:
https://login.aol.com/account/security -
favorites
favorites on aol desktop does not have the old shortcut icon to add websites as favorites. we have to manually type the website to add it on the favorites toolbar.please add that feature back because it is much more covenient.
Please click the heart-shaped icon on the top right corner of the web page, and select ‘Add to toolbar’ from the pop-up menu.
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The new Aol Beta version that just came out yesterday won't even open today.
Latest Aol Beta version won't even open this morning.
In order to resolve this, please restart your computer, then try to re-open the AOL Desktop Gold. If the problem persists, open the Task Manager (right-click on the computer clock, and select Task Manager) then go to the Processes tab, right-click on the AolDesktop.exe process, and select End Process Tree. After this, wait one minute then try reopening the AOL Desktop Gold.
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When going through my email I can no longer delete batches.
Restore the old system that allowed me to capture a consecutive list of emails to delete all at once.
To delete all the emails at once press CTRL + A, then delete.
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no one has anything good to say about aol, including me. Worse service ever. Agents are hard to understand and messed up my computer.
no one has anything good to say about aol. i am one of them. Agents from foreign countries are hard to understand and can't help.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
If you encounter issues call us at 1-888-265-3733.
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I keep getting messages such as: "We are having difficulty retrieving your mail; try again in 5 minutes.
I keep getting messages such as: "We are having difficulty retrieving your mail; try again in 5 minutes. Same for sending mail. Also for updating favorites. Tech has no answer for me. I am frustrated.
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
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Throwing my Bills in Spam?
Now you are throwing my bills in Spam and correspondence from my Senators! Knock it off. You don't have that right!
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.
Regarding the suspicious email you received, please check the article below to learn more about identifying phishing emails, and how to report them.
https://help.aol.com/articles/email-and-viruses-protecting-your-account -
Provide your customers a number to call when they are experiencing an outage of cable, phone or internet
BGE does it why not you
AOL is an email service provider not an internet, cable or phone service provider. We recommend contacting your internet service provider for such issues.
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HOME AREA
WHY AFTER 2 OR 3 ARTICLES POSTED IN HOME AREA DO YOU HAVE TO START PAYING FOR THEM? If I am already paying for AOL why do you have to sign up to pay for newspaper articles?
The news articles hosted on AOL.com can be read for free with no restriction, but if you open one of partner news sites, they might have a limit on how many free articles can be read per day.
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Getting your jollies
You peeps must really get your jollies by putting those friggin' video clips in all the time. Just trying to read the story on Lincoln and one of those **** things kept flopping around the bottom corner. I'd shut it off, and it would reappear on the next page. Do you peeps pay any attention to what you are providing? That **** is really distracting. One of these days I'll get tired of it all and cancel AOL and go somewhere else. This used to be a great site, but it has gone steadily down hill.
Go to aol.com/preferences
and turn on auto-play opt out. -
I pay for AOL Gold. I thought if I had a problem it would be free to get help. Wrong. I was just charged $150.
Stop charging extra fees to fix a problem you created.
The person you called might have been someone posing as an AOL consultant and claiming to help with problems relating to passwords, line noise, hackers or other technical issues. If you suspect someone is posing as an AOL consultant, do not give them any of your personal information (name, address, password, social security number, bank information, etc.).
For help with technical issues related to your AOL account and benefits, you can call us at 1-800-827-6364. You can also contact our mail team at aolmailquestions@aol.com and one of our technicians can assist you with any technical issues.
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How do I mark an e-mail address as NOT SPAM
Used to be when AOL was good, all you had to do was click a button
marked "This is not SPAM" and from that point on the address would be
received just fine. I seem to be able to "add" an address to the SPAM
list but not "Allow" one from "NOT" being marked "SPAM"If a legitimate email goes to Spam folder please highlight the email and click on “This is Not Spam”.
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I deleted one of my screen names years ago and want to get it back. AOL won't let me, even though no one is using it. No reason, just BS.
LET MEMBERS TAKE BACK THEIR DELETED SCREEN NAMES IF NO ONE ELSE IS USING IT! AOL keeps giving baloney answers as to why the former screen name can't be used again. After 26 years, if AOL won't let me have my own screen name back, perhaps I should leave AOL. No one has any answers, just empty apologies and ******** excuses.
Thanks for reaching out. As stated in AOL’s Terms Of Service, if a user doesn’t log in to their account for 12 months (i.e., if an account is unused or dormant for 12 months), it is deactivated. Unfortunately, you will not be able to reactivate it or re-create the same email address. Learn more here: https://help.aol.com/articles/does-my-aol-mail-account-get-deactivated-if-i-don-t-use-it-for-90-days
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Getting blue bar when trying to correct words that deletes the following words
When I'm typing and make a mistake, I go back to correct it and I get a BLUE bar, that deletes letters on the next word. I have to change positions, correct the misspelling and then put it back in place. That happens with no warning. And it happens, no all the time, but a lot of times.
In order to disable the overtype mode, press the Insert key on your keyboard, then you can please the cursor behind the word you want to delete.
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To delete multiple emails:
1. In your Mailbox window, press and hold the Ctrl key on your keyboard, and then select the emails that you wish to delete.
2. Click Delete.
To delete multiple consecutive emails:
1. In your Mailbox window click the first email that you wish to delete.
2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected.
3. Click Delete.
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Courious about my account
I am wondering more why I was made to take AOL Desktop Gold, I didn't ask for it, I am the only one that is paying for it. I want it free like all my friends still have it, I really can't afford this extra money with a small retirement fee each month. why was I made to take it? how can I go back to how it was???
We developed this new and enhanced AOL Desktop Gold software to replace the older AOL Desktop versions in market today. However, you will always be able to access your email through an external browser like Internet Explorer at: mail.aol.com
In order to cancel your paid plan or subscription, call us at 1-800-827-6364. -
Photo issues in Win 10
Win 10, new computer. After adding 6 photos to email body like I have always done in Win 7, AOL goes poof. Cannot get it to stay signed back in as that email was frozen there and would not close out. AOL not responding then poof, gone again. After wasting 15 minutes, I restarted computer and AOL finally opened and stayed open less that email that froze it. Week ago I had to uninstall and reinstall AOL per AOL tech on phone, wasted half a day loading back in toolbar favorites etc. PLEASE FIX photo in email issues.
Also get…Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.
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