AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1464 results found
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In the Welcome feed, every 5 and 10th item is blank. This happened before and than someone fixed it. Now it is happening again. I have ma
Fix the feed so the 5th and 10th items are NOT blank
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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2402 Gold added a NEW 'Write Mail Editor' - that doesn't work
"Write Mail Editor" Icon came in with the latest Gold update, 2402.
If clicked, it gives an error msg of:
Unable to open this Internet Shortcut. The protocol
"waol-embed" does not have a registered programAnd sure enough, the URL in Properties has:
waol-embed://aoldesktop.htmlresources.zip/StartEditor.html?prefix=In%20a%20message%20dated%2009%2f04%2f19%2009%3a29%3a53%20AM%20Pacific%20Standard%20Time%2c%20copious%2egarden%40gmail%2ecom%20writes%3a&message=%3cimg%20style%3d%22visibility%3avisible%3bborder%3a%201px%20solid%20%23DADAD6%3b%20cursor%3a%20pointer%3b%20margin%2dbottom%3a%2030px%3b%22%20filename%3d%22IMG%5f7499%2eJPG%22%20partid%3d%222%22%20class%3d%22AOLAttachedImage%22%20src%3d%22https%3a%2f%2frpc%2email%2eaol%2ecom%2fwebmail%2fgetPart%3fuid%3dAK2ZkWEkOslfXW%5fmgQL9oPnrFUU%26amp%3bpartId%3d2%26amp%3bsaveAs%3dIMG%5f7499%2eJPG%26amp%3bscope%3dDWEB%22%3e&message=%3cimg%20style%3d%22visibility%3avisible%3bborder%3a%201px%20solid%20%23DADAD6%3b%20cursor%3a%20pointer%3b%20margin%2dbottom%3a%2030px%3b%22%20filename%3d%22IMG%5f7499%2eJPG%22%20partid%3d%222%22%20class%3d%22AOLAttachedImage%22%20src%3d%22https%3a%2f%2frpc%2email%2eaol%2ecom%2fwebmail%2fgetPart%3fuid%3dAK2ZkWEkOslfXW%5fmgQL9oPnrFUU%26amp%3bpartId%3d2%26amp%3bsaveAs%3dIMG%5f7499%2eJPG%26amp%3bscope%3dDWEB%22%3e"e=False&reedit=False&signature=&isMailto=False&fontCSS=font%2dfamily%3a%20%22comic%20sans%20ms%22%2c%20sans%2dserif%3b%20font%2dsize%3a%2016px%3b%20font%2dstyle%3a%20normal%3b%20font%2dweight%3a%20400%3b%20color%3a%20rgb%280%2c%200%2c%200%29%3b%20background%2dcolor%3a%20rgb%28255%2c%20255%2c%20255%29%3b&extrasPretty ugly ;-).. where's the write-up for this non-working tool?
Let me put you in touch with one of our Technical Support Agents to look more into this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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why is aol blocking my access to foxnews.com on your welcome page?
why is aol blocking my access to foxnews.com on your welcome page?
I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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Emails: Personal File Cabinet Folders Disappeared! HELP!
PFC folders: a random selection of about half of my AOL GOLD email folders mysteriously disappeared. The AOL Service Technician advised "not stored anywhere; no way to retrieve". How can this be possible?!
I lost dozens of old emails with critical information.
Per an Internet search, this has happened to others within the past 6 months, and has been reported to AOL by others.
Have the emails simply vanished? They never even turned up in my trash. I want them back!!Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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websites not working
websites not working properly with aol. they work with other providers.
chase.com can't redeem points for cashhttps://business.verizon.com/MyBusinessAccount/one.portal?
nfpb=true&pageLabel=loginafter putting in log information it goes back to main screen to log in
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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Games, we want games, not more ads.
Fix games. Either can't get on or if i do and am playing a game, it stops.
because something else is loading, Games should be working as they are part of your plan.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Why
Why when I send someone an Email with a picture and I look at my sent mail all I get is a blank screen with a tiny box in the upper left that can't be opened or expanded? It didn't used to do that. Extremely annoying.
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one of our Technical Support Agents investigate the cause of this issue.
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LACK OF EMAIL SERVICE
NO EMAIL SERVICE
Bad enough all last night (3/29/2019) could not send email. Now today same thing!!! Now just let me save it to "MAIL WAITING TO BE SENT"
YOU WON'T EVEN LET ME DO THAT!!!!
WHAT GOOD ARE YOU???I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I can't find iolo on my computer even though i see it update once in awhile
Where is ioLO on my computer?...I am paying for it and want a shortcut on my desktop...I don't see it in the control panel.....
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our team at 1-800-827-6364.
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why PDF file is unable to access on aol desktop gold when I used the webmail inside
why PDF file is unable to access on aol desktop gold when I used the webmail inside the mail flatform
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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1 tried to reinstall my desktop gold but am having no results--**rac@aol.com,2199227823
want updated desktop gold to this computer and have deleted my present aol gold, I pay my monthy membershipl dues.
Re install desktop goldLet me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Bring back old AOL
Error messages a lot of the times I try to log-in.... sites that once opened, don't always... no choices in stationery (paper)... AOL *****! I'm paying all this money for the "new" Gold and getting less now than with the old version. Come on guys... listen to your members.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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The New Way for AOL
AOL needs to figure out why it is a failing company. It is greedy and puts its needs above those of its long suffering customers. After 30 years of being an AOL member they freeze my Desk Top for $3 casing me to loose all the documents I was working on. Shame on you AOL. You deserve to fail. My idea is you go into receivership and let someone who can run a company take over for the benefit of the investors and the customers.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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When will you fix my **** SPAM going to my INBOX?? Has been happening since Aug.2018
Bring back old AOL.....The new AOL is anything but GOLD
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Gold Desktop will not let me save my passwords. I have to enter my passwords each and everytime I sign-on. This just started a day ago.
Suddenly over night. AOL Gold desktop makes me sign-in with my password. It will not let me save the password making it easier to sign-in each time.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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AOL Desktop Gold not displaying emails
Hi AOL Support
I have a user trying to use AOL Desktop Gold from behind an enterprise grade firewall. I need to know the specific ports this program uses to. I reinstalled Flash, DotNET, Browser updates and the AOL Desktop Gold Program but the program still does not display emails. I called tech support an spoke with Gabriel and he could not answer this question and said this was the only way I would be able to get this information. How does your technical support group not have access to this type of information?
This doesn’t seem to be a connection issue. Please reach back to our AOL Desktop Gold team at 1-888-265-3733 for additional troubleshooting.
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Technical support issues re: email
For the last couple of weeks, almost all of my email is going directly to spam. I've checked every 'settings' and 'email' option available to make sure I have no one blocked, but it still goes to email, EVEN AFTER I have clicked on each entry to say "This is not spam." I've 'chatted' with tech support twice - no luck. I've also called aol twice,
no luck, even tho one of those calls was to a 'higher level' of tech support. Now what do I do?We would need additional troubleshooting to pinpoint the exact issue. Please call us at 1-888-265-3733.
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You can learn more about AOL Desktop Gold here: https://help.aol.com/articles/aol-desktop-gold-faqs
and here: https://help.aol.com/articles/aol-desktop-features-and-whats-newIf you have questions about why you are being charged please call our billing department at 800-300-5017.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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