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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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1464 results found

  1. Save As again is not working Please fix this

    Save As again is not working Please fix this

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    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.

  2. There is too much verifying backup up addresses.

    Stop all this verifying a backup address. Every week i get this notice to verify the backup addresses and phone number. And frequently you want to send me a verify code on another address that I am not signed in on so a pain to get that code. Maybe every six months you can verify but no more often.

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    0 comments  ·  General  ·  Admin →

    Please contact our phone support representatives at the following number: 1-800-827-6364, Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.).

  3. toolbar

    AOL a mess right now, Edit & Paste not working, click Help wont come up w/o alot of attempts, click Edit wont come up w/o attempts, AAARGH

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    14 comments  ·  Toolbar  ·  Admin →

    One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.

  4. Problem with blocked email address page leading to "not working page" GAH error. 2) "x" in page corners to delete windows and boxes.

    Problem with blocked email address page leading to "not working page" GAH error. 2) "x" in page corners to delete windows and boxes.

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    0 comments  ·  Mail  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  5. Problems with receiving "Next Door" emails.

    For the past three weeks, I haven't received any updates from "Next Door". I have checked with Next Door. They say they are not having problems. I checked my settings on Next Door and they haven't changed.

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    0 comments  ·  Mail  ·  Admin →

    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

  6. We're glad you're here

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    I would like to have an expert technician to help you with this. Please give us a call at 1-888-265-3733.

  7. I keep getting this ad and it will not let me open somethings on my time line...Printable PDF (Free) - Download PDF Download Here yourpdf.on

    Need to get get rid of this Ad.....Printable PDF (Free) - Download PDF
    Download Here yourpdf.online
    OPEN

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    0 comments  ·  Other  ·  Admin →

    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.

  8. eliminate AOL Care Portal

    A pop up AOL Care Portal keeps popping up but you cannot close it unless you shut down the computer. HELP!!!!

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    Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  9. The comment section is broken

    The comment section is still broken. Refreshing the page does not fix it. Hitting f5 does not fix it. I've cleared my footprints, nothing changed. I'm tired of having to comment as a guest because that's the default.. How many more times must I complain about AOL Gold?

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  10. imbeded pictures

    pictures inserted don't always come through when I get an email from friends. If i go to another browser and aol.com they come through fine. What'sup after I know my settings are right I checked and double checked. This needs to be fixed soon or I'll have to get rid of AOL after all these years. It's always screwed up when they make these big changes like this. They should cross their t"s and dot their i's before they do these updates.

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    1 comment  ·  Mail  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  11. Fix Netflix site. Keep getting error message.

    Getting error message when trying to log on to Netflix. Please fix.

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    0 comments  ·  General  ·  Admin →

    Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  12. Solve the problems with my AOL Desktop Gold

    The print on Aol Gold is unacceptably blurred

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    Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  13. SET YOUR LOCATION

    Every time I open my ADG I always need to put in my ZIP to receive local news. When I close it, I need to do it again.

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    0 comments  ·  News  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  14. When I am in AOL my "w" key types out an "r" and my "g" key types out an "o" this ONLY happens in America on line. Please advise.

    When I am in AOL my "w" key types out an "r" and my "g" key types out an "o"
    this ONLY happens in America on line. Please advise.

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    0 comments  ·  Other  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  15. Fix the email so when you delete the mail you opened so it doest fade into the mail box

    fix the mail box when you open a new mail then close it. It will fades into the mail box and takes forever to go away. Then it tells me AOL is not responding. Also when you try to open a new mail it will not open until the ad loads Which sometimes take a while and you set there and wait. You spend a'lot of time waiting on the ads to load very upsetting.

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    0 comments  ·  Mail  ·  Admin →

    One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  16. how very ironic that I find mail from aol in my spam folder

    Oh the irony of it all. I find aol mail in the spam folder, and just so the geniuses know, I have marked it as not spam as you feel this is the cure all for this issue. However every day when I get mail from a friend of mine that I've known for 20 years ON AOL his mail is in the spam folder, and every single **** day I mark it as NOT SPAM... and surprise!! the very next day his mail is once again found in my spam folder so again I click that its not spam,…

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    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

  17. Have to use another Browser to get the info for American Express Aol Desktop Gold does not let me see my transactions or payment info

    Aol needs to fix their AOL Desktop Gold so that I do not have to use another Browser to get the info I am looking for.Especially since I stll pay for this service

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    0 comments  ·  Browser  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.

  18. mail problems

    can aol get rid of this problem 475 suspicious activity detected on your account

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    1 comment  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  19. My address book changed overnight.

    My address book changed overnight. I write an email. I open my address book. I select a person's name and hit "send". Nothing appears in the "to" box of the email. A group name appears in the "bcc"box. What has happene??! The individual address card for EACH of my 30 or 40 contacts now lists either the person's screen name or a group name as the PRIMARY email address. I'm positive I didn't do a mass change of this magnitude! I desire to default my address lists back to what it was a mere 3 days ago! Otherwise I have…

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  20. Getting error 604 sending mail

    getting error 604 sending mail. WHY?

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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