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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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1465 results found

  1. Trend Chaser

    One of your pages 9/71: "Only someone with an IQ of 130 can pass this quiz" by Trend Chaser. When you click on it Norton blocks it as an unsupported technical site.

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    0 comments  ·  Other  ·  Admin →

    I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.

  2. THE EMAIL THAT WAS GIVEN TO ME IS NOT WORKING FOR THE 60 DAY FREE AOL GOLD TRIAL

    THE EMAIL THAT WAS GIVEN TO ME IS NOT WORKING FOR THE 60 DAY FREE AOL GOLD TRIAL

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    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

  3. My emails will not load.

    Now that I am paying a monthly fee to AOL, I have less service and less features. I have had AOL for 20 years+. This is unexcusable.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  4. email attached to welcome screen at sign on

    open email is attached to welcome screen upon signon - often crashes aol

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  5. AOL Desktop Gold Is Horrible

    Rather than offering additional plan upgrades and perks, please concentrate on getting back to basics and making AOL Desktop work as it should.

    Since AOL/Oath forced all of us loyal, long-time subscribers to change from AOL 9.8, which worked fine, to AOL Desktop Gold, which is horrible beyond description, we have had nothing but serious problems with the software.

    These problems include the software refusing to respond, frequent crashes and freezes, features that no longer work, important "Saved To My PC" e-mails and folders that have mysteriously disappeared, backed-up "organize" folders that can no longer be read, and too much…

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

  6. Why does the daemon thrown back some of my e-mails? Especially if I am writing to a dept of city government?

    Why does the daemon thrown back some of my e-mails? Especially if I am writing to a dept of city government?

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  7. We're glad you're here

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    I would like to have an expert technician to help you with this. Please give us a call at 1-888-265-3733.

  8. aol desktop gold

    AOL Desktop Gold will not open completely.
    I keep getting an error message that something went wrong.
    While it is trying to open GOLD, an older version pops up

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    4 comments  ·  General  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.

  9. highlights in gray when I want to copy and paste - just not working right and taking too much valuable time

    When highlighting to copy and paste, it highlights in gray and doesn't copy. For those of us who have been doing this for decades, it is frustrating to go elsewhere to paste to no avail. Then you have to come back and highlight again and hope and pray a lot

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    0 comments  ·  Mail  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  10. When you compose a new item of mail, and hit enter after the first line, the system skips a line, and goes to line 3 of the available compos

    When you compose a new item of mail, and hit ENTER at the end of the first line, the system skips a line, and goes to line 3 of the available composition space. Why?

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    0 comments  ·  Mail  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  11. Typing email and have to go back to edit by adding a letter or a word and where I click cursor into area to change a blur line comes up ands

    Blue line comes up in email when I click to set cursor to change or add a word, in a sentence I want to change-- The blue line stays and cannot get rid of it and it deletes next letter each time I type in a letter ---cannot get rid of this without closing out email-- HELP!!

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    0 comments  ·  Mail  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  12. Deleted email returns back to new mail

    BRING BACK 98.2 until you can make GOLD the premier email service that AOL was always known for.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  13. E-mail that I'm sending to myself is being "spammed" yet isn't showing up in my AOL computer files (yet does show on my mobile AOL e-mail.

    I send e-mail to myself all day long as a reminder for thoughts/news stories to examine later.. I'm finding them sent to my SPAM folder on my mobile account, but not even as being sent of "spammed" on my computer account.

    This is not the only area of censorship I've been subject to by AOL.

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    0 comments  ·  Mail  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  14. Folks

    Folks - I have complained to you about Desktop Gold since the day I "upgraded" to it. Multiple times. And every single time I've pointed out very specific issues, problems, with Desktop Gold. So have THOUSANDS of others. Yet you do absolutely nothing. How many times do people have to tell you that 9.8.2 was FAR superior to Desktop Gold before you get it? And you often answer, on this page, that the newest Desktop Gold update has the problem fixed...

    Oh really? Well, I have the latest Desktop Gold upgrade (Revision 11.0.2084), and the service is the worst I've…

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    0 comments  ·  Browser  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  15. EMAIL ADDRESSES AND GROUPS - WHERE DID THEY GO & WHY??????

    SOMEHOW OR ANOTHER, SOMEONE DECIDED THAT GETTING RID OF SOME OF MY EMAIL ADDRESSES & GROUPS WAS A GOOD IDEA - WRONG IN SO MANY WAYS. i WANT MY EMAIL ADDRESSES AND GROUPS THAT WERE SO RUDELY DELETED BACK IN MY MAIL.... THANKS, TOM

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    0 comments  ·  Mail  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  16. unable to launch and log in issue

    unable to launch and log in issue

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    1 comment  ·  General  ·  Admin →

    We apologize for the inconvenience this has caused you.

    In case you are still experiencing this issue, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.

  17. Why AOL gold Icon is Not Working

    AOL Gold icon is not Responding? Checkout the reasons why your AOL gold icon is not responding:

    Poor Network Conditions
    Bad Connection to Source Files
    Incompatible System and Software
    Virus or Malicious Program
    Outdated Software
    Bad Windows Update
    Virus or Malicious Program

    If you want to solve these kind of errors then please check the troubleshooting tips at https://www.emaildesktopgold.com/troubleshoot/aol-gold-icon-not-responding/

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    2 comments  ·  Other  ·  Admin →

    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

  18. FIX the POKER game.

    FIX the poker game.

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    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.

  19. We're glad you're here

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  20. I was trying to ignore someone in a AOL chat room and their name does not show up on the list so I can't ignore them.

    Next time it happens, I will first try ending AOL session and trying again, and then after that I will try to reboot my computer to see if it works.

    Note: this is random screen names, not one person, and sometimes it works sometimes it doesn't. A total random problem.

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    0 comments  ·  Other  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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