AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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I would like to only see
Can you only include the email search for the email I put in the address bar. Right now it searches all emails similar to the one I am putiing in.
Also Iused to downlaod an pdf and it would open. Now I have to downsize all windows to get to the pdfIn order to search for emails by the email address, open the mailbox and click on “Search Mail” on the top, then select “Email Address Only” from the Search drop-down, then type the email address in the “for” field.
To open a PDF file from an email, click on the Download button at the bottom of the email, and then select “Open File” on the Download Confirmation box.
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Moving emails on aol gold
Moving emails on AOL gold-there is no feature to move multiple emails, can only move one at a time-there are 93000 emails that need to be moved-this will take forever!
To move multiple emails:
In your Mailbox window, press and hold the Ctrl key on your keyboard, and then select the emails that you wish to move.
To move multiple consecutive emails:
Press and hold the Shift key on your keyboard, and then click the first email. Now, hold the Shift key down and click the last email in the list you wish to move.
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MOVING EMAILS IS NOT AVAILABLE ON GOLD
MOVING EMAILS PROBLEM
Right-click on an email, hover over “Move to” and select where you want to move the email.
If you encounter issues call at 1-888-265-3733.
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Support Staff Not Helpful
I finally gave in and called the Support number that seems to be the catch all response for so many issues. My plan was to discuss why I've had no Reminders sent to my mailbox in over a week, the Welcome Screen issues, etc. Lo and behold! There is an update going on making it impossible to find, much less log into, anyone aol account. I was asked two call back in a few hours.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Ever since I upgraded to AOL gold I flooded with nasty pop ups and phishing scams. I will cancel my subscription and transfer over to gmail
Fix bugs and eliminate nasty pop ups before rolling out new program. You flood my computer with this **** then try to ****** me into another 10 bucks a month for computer check up. I wouldn't need it if you didn't force this **** on my comp. It was perfectly fine until I downloaded your App. Booooooooooo !
Click on Edit – Browser Settings – Pop-ups (tab) and check “Block All Web Pop-Ups” (changes are saved automatically)
If you encounter any issue blocking pop-ups please call the AOL Desktop Gold team at 1-888-265-3733.
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Links not working
When I click on a link in the news (below the rotating pages on top)...I get a "clunking" sound .... and the link doesn't open...
Go to Edit – Browser Settings – select the “Pop-Ups” tab – check “Allow Web Pop-Ups From These Sites” then type aol.com in the small box below and click on the Plus sign at the end o the box.
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Click on Mail on the top left and select Block Unwanted Mail from the drop-down menu to open your Spam Controls.
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Like to retrieve comments and review others comments on my comments
How do I retrieve comments to articles and also comments made to my comments
To see the comments on the posts you have on this forum, click on “My feedback” on the top right corner of the page.
In case you want to see the comments to your posts from the AOL News articles, first open a news article, then click on your Nickname above the comment section, and select Profile.
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Feedback issues
Why can't you post these feedback comments in chronological order? It would be helpful to see the most recent comments and not have to scroll through all of them.
Thank you for your feedback!
To see the newest feedback, click on New under the search or idea entry box. This will sort all of the ideas newest to oldest. Within an idea, any comments posted are shown newest to oldest.
Thank you!
AOL Desktop Gold Support -
MY MAIL IS GONE AGAIN! THIS REALLY STINKS!
i'M IN MY EMAIL SWITCHING FROM ONE TO ANOTHER AND IT IS GONE....WOULD YOU PLEASE GET YOUR ACT TOGETHER WITH THIS VERSION OF AOL.....
Please refresh the mailbox. Click on Mial option > Refresh Mailbox.
If the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technical Support Agents further investigate the problem.
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Answer emails from customers with security concerns...really its not that hard!
I don't see another location on AOL's website for this question/concern. This certainly appears to be a phishing attempt.
AOL
Hi STEVEN,
On May 02, 2018 at 12:03 PM, we noticed an attempt to sign in to your AOL account ************@aol.com from District Of Columbia, United States.
If this was you, please create an app password as you've enabled Second Sign-In Verification.
Steps for creating an app password are:
Visit https://login.aol.com/account and sign in to your AOL account.
Look for "App passwords", and click "Generate password".
Use your app password to sign in again.
If this wasn't you and you…
The reason why you were unable to respond to this email, is because it was sent from a no-reply address. The email you received is a legitimate message from AOL, and it was sent to you because we detected that you had a failed attempt to sign in. In case, you are trying to setup your email account on a 3rd party email client or mobile email app, please follow the steps below to create an application specific password for your email application.
1. Visit https://login.aol.com/account and sign in to your AOL account.
2. Look for “App passwords”, and click “Generate password”.
3. Use your app password to sign in again, or configure your account in an email application.
If you have any questions or concerns, you can always reach out to us through this page: https://help.aol.com/contact/
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AOL GOLD is a total mess. Even Technical Support hangs up on you. Chated with John and Jennifer today and they dont know what to tell you
Pick the Product or Roll back to something that Worked
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Here we go again
When I log on to aol gold I have 89 emails listed I can only see 2. When I get off aol gold and log on via explorer I can see all my mail, nuts This has been an issue for a long time have talked to several of your gold techs, they always tell me it is fixed IT IS NOT. If this was a billing issue with you not being able to get paid, YOU WOULD HAVE IT FIXED TODAY, CUSTOMER SERVICE SUCKS AND SO DOES GOLD
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If the problem persists, please send us a crash report in order for our engineers to further investigate this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
i can not sign in aol gold my CC expired and not even log me in to update my CC info
please fix the bug you asking my email adress I can not even log in you beter log me in adn then ask me my CC info
Hello there, please follow the steps below in order to update your method of payment:
1. Go to myaccount.aol.com using an external browser (Chrome, Firefox or Internet Explorer) and sign in with your master Username and password.
2. Click My Wallet.
3. Click Payment Methods.
4. Here, you may edit a card already on file or add a new payment method.
Note: If you have selected a Debit card on file, you will be asked to type the words – I Agree – in the Type “I Agree” box before clicking Save. If you have clicked Add a New Payment Method instead of using a payment on file, you will be presented with the following screen:
Once you have completed adding your new payment details, you will receive a confirmation email.
5. After your payment method is changed for your subscription, remove the payment method you no longer want on…
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AOL GOLD MUST BE CHANGED BACK TO THE OLD AOL IT IS DIFFICULT THE WAY IT IS SET UP IT IS NOT IN IN ORDER AND THE DATES OF THE EMAIL ARE DIFFI
EMAIL IS ALL MIXED BY NOT IN ORDER BY MONTH OR YEAR DIFFICULT TO GET TODAYS EMAIL DATES ARE CONSTANTLY MIXED UP AND NOT IN ORDER I KEEP SENDING MESSAGES AND CALLING TO JUST GO BACK TO THE OLD AOL OR ELSE I WILL HAVE TO GO ANOTHER ROUTE.
Click on date header and it will display an up arrow to indicate the list is being sorted in ascending order or a down arrow to indicate the list is sorted in descending order.
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Even AOL Beta Central which lists revisions is "not working"
April Update #10 - 04/27/2018 (Version 11.0.1780)
HOT Fixed! -What was hot fixed? The fix is not listed!
The AOL Beta Central page will be updated as soon as possible to list the fixes for the latest update. Thank you.
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come visit Crafts chat and garden chat and see for yourself how nasty Michaelgatto1967 can be
stop vile chatters on aol chat. He has sent pics of his ***** to female chatters, His talk in sooo nasty. Come by under special interests Crafts Chat and Garden chat ans see this to believe it. He has got to go...and soon
Hi there, you can Ignore this user by selecting his username from the list of chat members, and then clicking the “Ignore User” button on the right side.
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I would like to copy and paste my names from my address book into a word processor but it will not let do that.
BE able to copy the names in my address book and put it on a work processor.
This feature is currently unavailable but as a workaround, you can click on the Edit option for each contact and then copy the email addresses individually and paste them into your word processor.
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Browser Settings - choices are grayed out and can not be checked off.
I was just given these instructions once again: "Click on Edit – Browser Settings – Pop-ups (tab) and check “Block All Web Pop-Ups” "
BUT......... I can not do this because Block Web Pop-ups in Browser Settings has been grayed out since I got this AOL Gold program despite numerous complains.. Download History is also grayed out.
Can someone fix this please. I've complained many times for the last few months and called tech who could not help me.I have also cleared my browsing history which really hasnothing to do with this.
In order to check “Block All Web Pop-Ups” first select the “Pop-ups” tab on the top of the Browser Settings window.
The grayed out “Blocked Pop-ups” and Download History are under the Security tab in Browser Settings.
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I signed up to pay for a subscription so I could keep the old mail format. Well you changed it and it's horrible, going to switch
I wanted the features that you could copy email without indent, add photos easily. now half the time the mail does not load right why am i paying for this service? it's horrible
We will send your feedback about the ident over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
To embed an image in an email click the Picture icon in the mail compose window then choose the image you would like to insert.
Regarding the loading mail issue please refresh the mailbox. Click the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu. If you still encounter issues please call the AOL Desktop Gold team at 1-888-265-3733.
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