AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1470 results found
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Mail Marked Unread
When I Mark as Unread, why does the mail still go to "Old" mail and not stay in "New" mail? This is extremely inconvenient!
We are unable to replicate this issue. Please call us at 1-888-265-3733. One of our Technical Support agents can help you with this.
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The home page becomes blank
Whenever I search a website from my home page and then exit from that website, the home page becomes blank and I can only revive the home page by clicking the Welcome button.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Why do you block me from my emails because you need my phone number? Why does everyone want my phone number??!!!!
Stop blocking me from getting my emails!! I'll go somewhere else if I can't get into my mail!! Now, you want my phone number updated or I can't read my mail...why does everyone want to have your phone number these days? Selling it to advertisers, etc.? Knock it off!! It's invasion of my privacy.
I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Can not open the billing page to update credit card. Guess you don't want the money
Need access to billing. Tried multiple times. Very frustrating. AOL is just not worth the effort.
Let me put you in touch with one of our technicians to check if they can help you out. Please call at
1-888-265-3733. Our experts are available 24/7 by phone. -
haven't been able to sign on all day
haven't been able to sign on all day
One of our Technicians can help you with this Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I can't send pictures in emails
When trying to send pictures in email they go into cyber space and won't send. After 5 minutes you give up and try to close it and it said WRITE MAIL HAS CHANGED DO YOU WANT TO SAVE IT? When you check yes there is nothing in the draft box. WHATS GOING ON HERE! I need this to work this is my business to send pictures either fix it or give me the old version back I had no problems with that.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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my email is not coming in or going out
my email is not coming or going
This is something our technicians can help you with. Please contact them at 1-888-265-3733.
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Email Attach file doesn't work
When I want to send an attachment in my email, AOL Desktop Gold automatically closes when I click "attach file."
Let me put you in touch with one of our Technical Support Agents to look more into this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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The Search Emails function is not working
Search mail function is not working
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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My email signature is screwed up!!!!!
Fix my email ASAP. I am a business and I need to send out a very important email to a client and each time I try a mail signature from some Talbot company in Ft. Lauderdale, FL keeps coming up. I live in Surprise AZ. I checked my email signature and it is not my signature. What is going on?????
I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Duplicates when saving drafts
I know you will mark this as a "duplicate" and close comments. Your latest response was to uncheck the box for automatically saving emails is to uncheck the box for saving drafts. I have done this and the problem continues!! i have talked to tech support and the problem continues!!
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cant switch usernames, have 5 and only works once then freezes AOL prgm
cant switch usernames, have 5 and only works once then freezes AOL prgm
Let me put you in touch with one of our Technicians to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Slow receiving mail? Why is my email not being received in a reasonable amt of time?
Why is email to me not being received in a reasonable amt of time? i have not changed ANY SETTINGS..
Thanks!I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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why when i hit delete in mail it deletes 2 emails sometimes.
fix the delete button. I have had nothing but problems with your new AOL. Great job of screwing up a good thing!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I keep checking but none of my missing emails have come through...
Is there someone out there playing God with emails? Why is only junk getting through, thankfully not all that much as compared to normal, but where's my PayPal confirmations? Where's the pics from my sons' graduation? Where's my support tickets? Where's the response from several of the agencies I've contacted? Who decides what emails I can receive, because it certainly seems like someone is doing something to stop these things...
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Can't type inside the address bar and BCC bar
Hi. I need help. I can't type anything inside the address book bar and BCC bar but when typing in the mail content it's all good. Already called tech support and they did all the troeble shooting but same thing kept happening. Please refer to case - 05548658. This is very urgent. Thanks!
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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Make email work, more than about half the time.
Fix the bugs. About half the time when I try to send or save an email, I get a message that I should "try again in about 5 minutes." That is unacceptable.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733.
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the aol account has been hacked please advise
I had a problem wth my account being hacked how CAN I prevent this from happening
Please call our Gold team at 1-888-265-3733 and one of our agents will help you.
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Delay in mail being sent.
Is anyone else having this problem today? It has been taking a while from the time I click Send Mail to it actually going out.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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