AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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aol desktop gold chat room
aol desktop gold chat room
I would like the font enlarged in chat settings
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
I have over 6000 emails. I keep getting more as I don't have time to read them all. Delete them all or?
Delete all emails or save all emails. I don't have time to read 6000 emails.
To delete multiple emails:
1. In your Mailbox window, press and hold the Ctrl key on your keyboard, and then select the emails that you wish to delete.
2. Click Delete.
To delete multiple consecutive emails:
1. In your Mailbox window click the first email that you wish to delete.
2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected.
3. Click Delete.
If you have any other questions call us at 1-888-265-3733.
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No blue border on top of some mail and web pages. Cant close or move them.
I am so fed up at this point. Now there are no blue borders on top of some emails and web pages so I can delete them or move them or close them. I have to sign off and sign on again to get rid of them. What is going on there?? This is too much to take already on top of everything else that is wrong. DO NOT TELL ME TO CALL A TECH. THIS IS ON YOUR SIDE, NOT MINE.
In order to highlight an email, first, click on its subject, then use the arrow keys on your keyboard to move the highlight to the next email.
If the issue still persists, please call the AOL Desktop Gold team at 1-888-265-3733
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I'm fed up with AOL and them allowing the perverts and bullies in chat. I was just told by a AOL Support person the is nothing the can do.
Have a person come into Romance Chat and see what your chats are like. Loaded with people bullying and people posting Names, Addresses and phone numbers of other members. The place is dangerous. You method of allowing the offenders new accounts after TOS isn't work. Fix it or be responsible for the law to fix it.
If you see content in an AOL Chat that violates the AOL Terms of Service, let us know right away.
1. While in a chat, select a username from the ‘People Here’ list.
2. Using your cursor, highlight the portion of the conversation that’s in violation.
3. Click Notify AOL. -
Delete Email
I would like to delete one of my emails and nobody at AOL can help. Please advise on how I can delete **@aol.com
Please check the following article to learn how::https://help.aol.com/articles/account-management-cancel-or-reactivate-your-aol-account
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Feedback for unread and read emails
I like for the listing on the "New Emails" list be the following way:
The emails on the list that I've not read to be in bold type; and
The emails on the "New" list that I've read and clicked to be listed as "unread" to be in the light type.
This makes me able to see at with only a quick glance if I've already read it but still wanted it in the "New" list.
Due to recent adjustments to the AOL Mail platform, this feature is no
longer available. I apologize for the inconvenience. -
The number of emails one can send as any one time
I am required to send over 50 emails to my selected staff officer and to my bosses that are not spam yet you guys are doing everything possible to make my job more difficult to perform by only allowing me to only 50 Staff and leaders at a time. This affect my efficiency in the performance of my job and now requires me to send two.
Your desire to control spam in this format is putting extra work upon the email sender yet you keep putting items into my spam folder that are not spam but in my address book.…
Please read this article for more info about bulk mail policy:
https://help.aol.com/articles/aol-mail-limits-on-sending-bulk-mailEmails that should not be in the Spam folder mark them as Not Spam.
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Please add a Ship Icon to the inventory of Icons for the customized Tool Bar.
Please add a Ship Icon to the inventory of Icons for the Tool Bar.
Great news! We added a couple new ship icons for you to use. We hope you like them!
Sincerely,
AOL Product Support -
Fix the sign-on message bug
I keep getting a sign-on message looking for an alternate email and a phone number to prevent lockouts. I don't have any alternate email accounts. I only have my AOL account. I don't have a smart phone or any phone that will receive text messages. I only have my hard-wired house phone. There's no way to "verify" my house phone with a text message. There's no way to just say "No" or opt out from this annoying message that sometimes prevents me from signing on to a service that I pay for. Please make it stop!
We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.
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E-mail don't get answered because instead of my e-mail they get NOT Needed.
Many of my e-mails go to people that, instead of my e mail they get NOT NEEDED. I have responds from three so far-CA, AZ and MS
Please check the display name on your email. You can find the steps here: https://help.aol.com/articles/customize-your-mailbox-font-size-sender-display-name-and-date-style-in-aol-desktop-gold
If the issue persists, please call the AOL Desktop Gold team at 1-888-265-3733
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Master Screen Name Control
What happened to the control for secondary screen names by the Master Screen name? Taking this control away from the account holder who pays for this service is a serious breach of parental oversight and has implications beyond that. This is another ridiculous change that gives every appearance of irresponsible and thoughtless conduct by AOL.
In the past, AOL offered the ability to create secondary usernames linked to this Master username, however, as of November 30, 2017, the ability to add or manage additional usernames has been removed.
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Show me the 'hidden URL'
In all other browsers, when I move my cursor over a 'marked' URL
(URL hidden under text), the browser shows me the URL that is there.
BUT - AOL GOLD does not.. I'm sure that the old version did.If you hover over a hyperlink on the bottom left side of the window you will see the URL.
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your weather data in Norfolk VA is incorrect when it comes to precipitation It is way off
fix the weather or turn it over to someone else
Click on the Weather icon on the carousel, or go directly to aol.com/weather and type the Zip code for the region you want to view the weather for.
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Spam Settings
I accidentally marked a sender as spam. Where do I unblock that? Can I see if that sender is blocked?
Go to Spam folder and if the email is there mark it as Not Spam. To find out if you blocked someone from the address book you have to access Spam Controls. Go to Mail from top bar and click on Block Unwanted Mail. If the email address is there, delete it.
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Why do you CLOSE out comments, in most cases, without telling us what you did to address the problem? or if it's corrected
What do you have in your mind to CLOSE out comments, in most cases, without telling us what you did to address the problem and what you have found is the solution. AOL needs to take responsibility for the #$% Gold software that you KNOW isn't properly working. Your tech support has no support from YOU and thus can't answer or fix problems. It's not the tech person's fault but they are the one's who get the brunt for your poorly designed and disintegrating "service" and software. I'm paying for the service for the last years and Gold just keeps…
You can re-submit your feedback, which we’ll pass along to our Product team.
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How about showing a little love for your fee paying customers? 30 minutes on hold! All mail going into spam. No way to stop it and no AOL
All mail goes into spam folder. Talked to your folks and they agreed after taking over my computer that any mail sent to me going to spam. They told me they were in contact with the high tect people and would be back in contact with me. Stay off the phone for the call... HA 4 days ago...I am a 25 years fee paying customer of AOL.. May not make 26!!!!
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. -
Try clearing the Browser Footprints:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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cannot load aol on the first try
cannot load aol on the first try, second attempt always works, why?
Try to clear the footprints. To do that follow the steps below:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If you still encounter issues call us at 1-888-265-3733.
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why do you bother with "newsfeeds".....when I click on them to open up they draw a blnk pa
how about putting an active link to the news feed....they come up blank right now. AOL is steadily going downhill...think it's time to switch to a more reliable source
Please try clearing the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If the issue persists give us a call at 1-888-265-3733
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WHY DO I PAY FOR AOL IF IT KEEPS SHUTTING DOWN
I HAVE CONTACTED HELP 5 TIMES AND IT STILL SHUTS DOWN ON MR. ALL THEY DO IS RELOAD IT AND DOES NOT CORRECT THE PROBLEM.
Please following the steps:
1. Use ‘Help > Report a Bug > Report a Bug’ to let us know about the issue.2. Try the workaround:
a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
- Don't see your idea?