AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
-
Apparently AOL is down and there is no workable service number to handle any problem. Very poor customer service. Going bankrupt?
Have a help line that actually works. Have service numbers that are not on busy signal. Have a real customer service department.
This issue has been fixed. If you encounter any other issues please call us at 1-888-265-3733.
-
Headline articles do not match clicked story
Come on AOL!! Your main headline articles don't match you story when clicked on. Example: Main headline "Guys trying to open locked gang safe get huge break", click on that title and it goes to: "Money Versed" 40 ways to make money without getting a real job.
A couple of headlines later: Main headline: "Ancient item leaves experts admitting they were wrong", click on that title and it goes to the same: "Money Versed" 40 ways to make money without getting a real job".
You also really need to ***** down on your editors and the reporters to "PROOF-READ" their…Please try clearing the Browser Footprints and let us know if the issue persists:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
-
sharepoint
Some of the emails I send say Microsoft SharePoint as the sender. How can I stop that? Maybe people delete and think it's spam.... THX
Please go to Settings – Mail – Display Name and check the display name.
If you don’t have ‘Microsoft SharePoint’ there call us at 1-888-265-3733.
-
Email issues
All the mail in my inbox is scrambled, way out of order. I don't like this version. The old is much better. Hate the idea of going into the recently deleted mail and have to click one at a time, to finally get rid of it. Takes me 3 times longer to deal with all the mail. Deleting one time is enough. TAkes far too long to have to delete each one again.
You can delete all the emails in a specific folder, by clicking on the Edit button on the menu bar, and clicking on ‘Select All’ from the drop-down menu.
To delete specific emails, you can hold down the CTRL key on your keyboard while clicking on each email subject that you want to delete. After all the emails are selected, click on the Delete button.
Additionally emails will stay in the Trash folder for up to 30 days, from the time they were deleted, after which they will be automatically erased.
-
Please prove that you are sincere and tell us what fixes you have done to AOL Gold. I had received a message that updates are "automatic".
To ensure customer confidence (or at least attempt to regain some), please detail the fixes that you have made due to customer feedback.
If you fail to do that, you have a PR disaster on your hands.
Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously, and answer your questions and comments with the most up-to-date information available to us. We are constantly working to improve our members’ experience and include more features. You can always check the new features or fixes by visiting this public website: http://beta.aol.com/projects/desktop/windows/.
-
No Sound Web Pages
Can't hear the midi sound on my Web Pages on AOL Gold
http://www.karinoza45.com/FelizDiaDeSanValentin.htm
My web pages are mute.Hi there, the sounds on the web page do not work in either Google Chrome or Mozilla Firefox. We recommend contacting your web page administrator, in order to check the web site compatibility with all browsers, or the scripts associated with the auto-play sounds.
-
Forcing
I didn't like that you forced me to give up this phone number to log on to MY account. Bogus, not American!!!
We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.
-
FIX ADDRESS BOOK WITHOUT CHANGING MY CATEGORY LISTS
Yesterday I spent another 4+ hours with techs because AOL Gold removed the 98 names I had in a Clovis Class of 1957 category list. They were not able to return the list to what it was before GOLD. Therefore, I had to recreate the list from scratch. As your records will show, I had to do this with an Amputee list of 200-300 names last February or March....this one took me 3 days with tech support to find out I had to recreate it from scratch which took me another two days. I have asked this to be corrected…
Due to recent adjustments to the AOL Mail platform, the option to use special characters for contacts and groups is no longer available. I apologize for the inconvenience. Please use the word “and” instead of the & symbol, and instated of an apostrophe use a space. Thank you.
-
Aol can't or won't fix dropping off. I now use Microsoft with NO drop offs.
AOL can't or won't fix the dropping off. I now use Microsoft for most things without dropping off.
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
-
Option to Block Responses to Comments on Articles Should Be Restored
There used to be a feature in which one could block replies to member comments on articles. For the first time ever, I am getting replies to one of my comments sent to me in email. I don't want to receive comments and certainly not in my email. The only solution seems to be to delete my profile. This setting seems to have disappeared.
Please follow the next steps:
1. Open an AOL News article.
2. Click on your Nickname on the top right corner of the comment section.
3. Select ‘Settings’ from the drop-down menu.
4. From the ‘Get emails when’ section, uncheck the three options.
5. Click ‘Save Changes’ on the top left. -
To add, edit, or rename a favorite icon from the AOL Desktop Gold Toolbar, follow the steps from the article below. Please note that the Toolbar can display a maximum of 25 icons. In case you have reached this limit, you can remove unwanted icons, by right-clicking on them and selecting ‘Remove from toolbar’.
https://help.aol.com/articles/Change-your-toolbar-icons-in-AOL-Desktop-Gold -
Not able to post comments on AOL Articles
I have been working with your TOSgeneral and aolmailquestions@aol.com departments to unblock my ********.aol.com account from posting comments to articles. They unblocked my other account *****@aol.com but could NEVER unblock the ********@aol.com account. The other day I tried posting a message and it did post and I got a like notification in my email box. NO ONE FROM AOL advised me that I am finally unblocked which I have raised as an issue for about 1 1/2 years! This is HORRIBLE CUSTOMER SERVICE and HORRIBLE SERVICE in general.I want a full refund of everything I have…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
All refund inquiries need to go to the AOL Billing Department. Please give them a call at 1-800-827-6364.
-
Portfolio
Anyway to restore my Portfolio?. I understand Portfolios were transferred to Yahoo. However, a recent upgrade to Yahoo Business erased all my Portfolios.
Please contact Yahoo finance team here
help.yahoo.com/kb/finance-for-web -
Go to Settings – Mail – General – and uncheck ‘Hide images and disable links in mail from unknown senders’.
If you still encounter issues call us at 1-888-265-3733.
-
I do a search by e-mail address. Way too many people who do not have that e-address appear. What is happening?
Fix AOL so that when I search by e-mail, the e-addresses of other people do not show up.
When using the Quick Find to search your mailbox, you will receive results based on the email address and email subject. To do a refined search, click on Read, select the Search Mail tab from the top of the mailbox, choose “Email Address Only” from the Search drop-down, then search for the email you want.
-
Can't find where to adjust (or stop) auto sign off. When I TRIED to get an answer from chat, I was told to reinstall the entire program!!
I want more time before auto sign off. All info is for OLD AOL not Gold. Chat agent told me to just reinstall the entire program. How does that show me where to locate the option to adjust sign off time? When I asked during the chat, he just left me hanging and quit chatting. And I get to PAY for this great service??!!!
The AOL Desktop Gold does not have a auto sign off feature, but it is possible for the software to sign off if the computer goes into sleep mode. We recommend adjusting the power and sleep settings on your system, by following the steps in the article below, in order to prevent the AOL Desktop Gold from signing you off.
https://support.microsoft.com/en-us/help/4027067/windows-10-how-to-adjust-power-and-sleep-settings
-
I click on a favorite web site and constantly get ERROR 118 Connection timed out I write on the
I have no "Idea" I'm posting a complaint
Please try to clear the Browser Footprints in order to solve the issue:
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If you still encounter issues call us at 1-888-265-3733.
-
make it easier to create a new folder under Folders
How do I create a new folder, the option in manage folders is grayed out even if I click on a folder.
To create a mail folder, first click on either ‘Saved on AOL’ or ‘Saved on My PC’ then from the ‘Manage Folders’ section select ‘Create Folder’.
-
In case there are no arrows on the sides of the toolbar, it means that all the toolbar icons are already displayed on the screen. If you add more toolbar icons, until they cannot be all displayed at the same time, you will see the side arrows.
-
You are changing the mail not for the better why are you printing last names and yesterday?
Bring back the mail the way it was before you are not improving it. I don't like the word yesterday and last names being printed. Why are you touching the email. You need to leave it the way it has always been. Bring back the buddy list and ims better.
You can now change the date format, by following the steps below:
1. Open the AOL Desktop Gold and sign on.
2. Click on the Settings icon on the toolbar.
3. Select the Mail category from the left hand side.
4. From the ‘Date Style’ section, select Date Only (old format).To see the sender’s email address Go to Edit – Mail Settings – select ‘Email Address’ next to View (changes are saved automatically)
- Don't see your idea?