AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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Pictures aren't displayed in Gold
About half the emails that contain pictures scanned and not scanned do not display in the email when using AOL Gold. If I go to AOL on line they are displayed. Some things are more convenient through Gold such as updated favorites and contacts. I would like to do everything through one portal - it has been going on for about 6 months and it needs to finally get fixed!
Please go to Settings → Mail – and uncheck ‘Hide images and disable links in mail from unknown senders’ (changes are saved automatically).
If you still encounter issues please call the AOL Desktop Gold team at 1-888-265-3733.
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WHY SIZE OF LETTERS KEEP CHANGING SMALLER ON AOL?
WHY SIZE OF LETTERS KEEP GETTING SMALLER IN EMAIL ON AOL DESKTOP GOLD?
I NEVER CHANGED SIZES!If you want to adjust the font size in the list of mail, click “Edit” on the top left corner of the AOL Desktop window, select “Mail Settings” from the drop-down menu, and from the “Font and Text”“ tab select your preferred “ Font Size” from the drop-down menu (Small, Medium or Large).
In order to change your default font type and color for composing mail, please follow these steps:
1. On the top left, click on Edit.
2. Select Mail Settings from the drop-down menu.
3. Go to the “Font and Text” tab.
4. From the Write Mail section use the toolbar to change the font type, size, and color.Changes are saved automatically.
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What?
What is with the new stupid message "Expand your browser to view"? What the **** does that mean?
Please follow the steps from this article to resize the window: https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold
If you still encounter issues call us at 1-888-265-3733.
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welcome screen
welcome screen does not change
If you hover your mouse over the photo or the links you will stop the news rotation. When you want to restart the rotation, simply move your mouse off the image or links and it will resume.
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Mail box.
Why are new mail listings twice as wide as the mail box?
Please go to Settings-Mail – and set the ‘View’ to ‘Sender name’.
If you still encounter issues call us at 1-888-265-3733.
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UPLOAD LIMITS
THIS HAS HAPPENED SEVERAL TIMES. I'M SENDING A FILE TO MY BOSS WHICH IS 24.5 MB, HOWEVER I'M GETTING A MESSAGE THAT SAYS I CAN'T SEND A FILE LARGER THAN 25MB. THIS FILE IS NOT LARGER THAN 25MB, ITS 24.5. WHY WON'T IT GO THRU?
The 25 megabyte limit applies to the entire email, including the file attachments, formatted text and email signature. If the size of the email exceeds 25 megabytes, please compress the file attachments (using a software specialized for this), or in case there are multiple file attachments, try to send them in multiple emails.
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why am i not getting discussion i pay aol a monthly fee and i am unhappy with you screwing with my account
i am not receiving discussion at the end of story..i am paying monthly aol,i have assist plus other programs..i am not happy with the change you are making..get the old aol back..this new version is horrible
Please clear the Footprints in the AOL Desktop Gold. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Old Mail body of mail is missing
Mail I have SAVED ON MY PC the body of the email does not show. Checked in OLD MAIL and it also does not show there either. Mail just won't open correctly. Just started happening today 3/3/19 but seems to be effecting all mail for 2019 and late 2018. Was working correctly a week ago. I clean and save mail once a week on Sunday and last week was fine TODAY not so much. HELP support says I have some kind of virus Don't think so scan daily.
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
comment is not showing and response on aol news and comments
comment is not showing and response on aol news and comments
Please try to clear the Browser Footprints in order to solve the issue:
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If you still have issues call us at 1-888-265-3733.
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Address book
My Address Book has changed. The 'Screen Name' section is now a 'Primary e-mail' section, so now, I have to go back in and delete those screen names and change them to their email address. Why did you change this formatting?
The radio button has been removed from the Address Card view. The ‘Primary E-Mail’ field will be the main email address that will show in your Address Book.
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Yahoo portfolios do not function on Win10
Yahoo doesn't have working portfolios. I been a paid AOL subcriber since 1995
Please contact Yahoo finance team here
https://help.yahoo.com/kb/finance-for-web -
Sub Folder for Saved on Aol
when are you going to add the function of creating subfolders under Saved on Aol. Since it is working under Saved on my pc
Hi,
We appreciate your feedback. Unfortunately, there aren’t plans to add subfolders to ADG at the moment. However, we’ll continue to monitor your feedback and keep you updated if we decide to add this feature to our roadmap.
Sincerely,
AOL Product Support -
I am paying for AOL tech support and nobdy anser the phone!!
i have trying since 7 AM calling for my paid service. No one is answering the phone . It is now 3 PM
Total rip-offWe apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please call us at 1-888-265-3733.
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Apparently AOL is down and there is no workable service number to handle any problem. Very poor customer service. Going bankrupt?
Have a help line that actually works. Have service numbers that are not on busy signal. Have a real customer service department.
This issue has been fixed. If you encounter any other issues please call us at 1-888-265-3733.
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Headline articles do not match clicked story
Come on AOL!! Your main headline articles don't match you story when clicked on. Example: Main headline "Guys trying to open locked gang safe get huge break", click on that title and it goes to: "Money Versed" 40 ways to make money without getting a real job.
A couple of headlines later: Main headline: "Ancient item leaves experts admitting they were wrong", click on that title and it goes to the same: "Money Versed" 40 ways to make money without getting a real job".
You also really need to ***** down on your editors and the reporters to "PROOF-READ" their…Please try clearing the Browser Footprints and let us know if the issue persists:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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sharepoint
Some of the emails I send say Microsoft SharePoint as the sender. How can I stop that? Maybe people delete and think it's spam.... THX
Please go to Settings – Mail – Display Name and check the display name.
If you don’t have ‘Microsoft SharePoint’ there call us at 1-888-265-3733.
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Email issues
All the mail in my inbox is scrambled, way out of order. I don't like this version. The old is much better. Hate the idea of going into the recently deleted mail and have to click one at a time, to finally get rid of it. Takes me 3 times longer to deal with all the mail. Deleting one time is enough. TAkes far too long to have to delete each one again.
You can delete all the emails in a specific folder, by clicking on the Edit button on the menu bar, and clicking on ‘Select All’ from the drop-down menu.
To delete specific emails, you can hold down the CTRL key on your keyboard while clicking on each email subject that you want to delete. After all the emails are selected, click on the Delete button.
Additionally emails will stay in the Trash folder for up to 30 days, from the time they were deleted, after which they will be automatically erased.
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Please prove that you are sincere and tell us what fixes you have done to AOL Gold. I had received a message that updates are "automatic".
To ensure customer confidence (or at least attempt to regain some), please detail the fixes that you have made due to customer feedback.
If you fail to do that, you have a PR disaster on your hands.
Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously, and answer your questions and comments with the most up-to-date information available to us. We are constantly working to improve our members’ experience and include more features. You can always check the new features or fixes by visiting this public website: http://beta.aol.com/projects/desktop/windows/.
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No Sound Web Pages
Can't hear the midi sound on my Web Pages on AOL Gold
http://www.karinoza45.com/FelizDiaDeSanValentin.htm
My web pages are mute.Hi there, the sounds on the web page do not work in either Google Chrome or Mozilla Firefox. We recommend contacting your web page administrator, in order to check the web site compatibility with all browsers, or the scripts associated with the auto-play sounds.
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Forcing
I didn't like that you forced me to give up this phone number to log on to MY account. Bogus, not American!!!
We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.
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