AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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Why does the price increase email go to all screen names ?
Why does the price increase email go to all screen names ? It should only go to the master screen name. For me it goes to all of them. I have to go to each one to opt out. One of them I haven't gotten the email. If I wouldn't go to each and opt out with each then after the dead line, would I automatically be in the new price plan ? This is no good this way. It would be a way of tricking someone into taking the price increase plan.
Hi there, you can opt-out just once, by opening the notification email from your master account, and clicking on the opt-out link. Once this is done, you will not have to opt-out from any other username.
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When are you going to provide MP4 player???
Need MP4 player in the Gold
Hey Don,
Thanks for reaching out. MP4 players should work in the browser. Also, if you want to play your own video within the browser you can go to “File → Open” and choose the video you’d like to play.
Let us know if you have any other questions.
Sincerely,
AOL Product Support -
After email addresses were posted in the address bar of the email you could right click on an address and get three options, Delete, copy or
After email addresses were posted in the address bar of the email you could right click on an address and get three options, Delete, copy or Delete all. That option no longer exists, PLEASE BRING IT BACK!!
Once you right click on an email address in the To field you have several options among which: Copy, Remove and Remove all. The last two have the same function as delete and delete all.
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Copying Address Book
TITLE:
I need to copy a voluminous address book to my desktop. Is this option available? If so, how do I accomplish this? Cris, one of your techs, tried to help me for more than an hour, but to no avail.
Case number: 07435190
Unfortunately the AOL Desktop Gold does not have an option to export the Address Book, but you can do this by going to AOL web-mail.
To export your address book from AOL web-mail, go to mail.aol.com from an external browser, and log in, then follow these steps:
1. From your AOL Mail inbox, click Contacts in the left panel.
2. Above your list of contacts, click More | Export.
3. Select your file type – If not sure, select CSV.
4. Click Export. -
Deleting email
Allow multiple e-mail deleting with a check box instead of having to click yes for every **** e-mail. Add a column of boxes to check to delete so I can delete 10-20-30 all at on time without having to click yes to do I wish to delete/ If I didnt want to delete I would not choose delete. I am really comsidering switching to another carrier after almost 20 years as a loyal AOL consumer
In order to disable the prompt, please follow these steps:
1. Open the AOL Desktop Gold and sign in.
2. Click on the ‘Mail’ menu on the top left.
3. Select ‘Mail Settings’ from the drop-down menu.
4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically).To delete multiple emails:
1. In your Mailbox window, press and hold the Ctrl key on your keyboard, and then select the emails that you wish to delete.
2. Click Delete.To delete multiple consecutive emails:
1. In your Mailbox window click the first email that you wish to delete.
2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected.
3. Click Delete. -
how can i restore an old e mail
is it possible to restore an old e mail account that has been closed in order to get the e mails on that account
It may be possible for your AOL account to be removed or become inaccessible, depending on a variety of circumstances. If this is the case, the emails on that account can no longer be recovered.
You can use the account recovery flow below, to confirm if your account was deleted – If your account doesn’t exist anymore, you’ll get a prompt indicating it has either been deactivated or that you can’t reset your password online.
http://login.aol.com/forgot -
E-mail Icon Meaning
When mail is displayed in the New mail folder, each e-mail has an icon to the left. According to AOL Help Chat, there is no list of these icons with their meaning.
Can you provide such a list?
For example what do these mean:
An off white back of an envelope
A light orange envelope with a stamp and a magnifying glass
A light orange envelope with a oversized stamp and a magnifying glassEach type of email in your mailbox can be identified by a specific icon. Here is a list of the most common mailbox icons:
1. White envelope: Known Sender.
2. White envelope with a floppy disk: Known Sender with an attached file.
3. White envelope with an oversized stamp: Known Sender with an embedded image.
4. Orange envelope with a magnifying glass: Unknown Sender.
5. Orange envelope with a magnifying glass and floppy disk: Unknown Sender with an attached file.
6. Orange envelope with a magnifying glass and oversized stamp: Unknown Sender with an embedded image.Mailbox icons with a red check-mark overlay are Read emails, and the red X overlay icons are Deleted emails.
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Why does Welcome Page carousel stop??????????
Why does Welcome Page carousel stop??????????
If the news carousel is not moving, that’s because the cursor is hovering over the photo or the links, which paused the rotation. To restart the rotation, simply move your mouse off the image or links and it will resume.
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untrusted sites
You are now not allowing me to go on sites with the label "This connection is untrusted" and this forces me to use another browser to view these sites. One example site is thedailybeast.com. For awhile you allowed me to bypass the safety warning and proceed to those "untrusted"sites.
Please verify that your computer Date/Time is setup correctly in oder to access secure websites.
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admnapps
spam
The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.
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As Free AOL
I have tried to set my account to be Ad-Free, I have signed up and assume I will be billed for this, but Ads from Oath still appear that cover the top half of my screen and I cannot delete or remove them.> BAD STUFF. Here are the details:
https://policies.oath.com/us/en/oath/privacy/adinfo/index.html, https://www.shutterfly.com/?CID=OM_18_DR_AOL_HPTO1118&mpch=adsAd-Free Mail for AOL Desktop Gold is a member benefit that, when activated, removes paid ads from your mail experience in Desktop Gold. Paid ads promote products and services that aren’t related to AOL.
When activated, you’ll no longer see paid ads in your mailbox, address book, open email messages you’re reading, sent email confirmations, Download Manager, or download confirmations. You’ll continue to see promotions for AOL products and brands, which aren’t paid advertisements. These keep you up to date on our latest product news.
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Is there a limit to the number of drafts?
I use drafts to write memo notes to myself about various topics. All of these notes have the same fake email address, but the subject is different. Is there a limit to the number of drafts? Thank you.
You can compose an unlimited number of drafts.
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Stop printing all of GEORG1 thousands of words of nonsense every day
Stop printing the unending thousands of words of garbage by GEORG1 every day. What is the matter with all of you???? His nonsense has nothing to do with the topics being discussed. What is going on there. Also, second item: What's with the recent problem that when I type the text before my sending name it won't accept it and puts the letters of my name in the text vs name area? Please respond to both of these issues.
Please follow the instructions below to report a comment:
1. Sign in.
2. Hover over the right side of the comment.
3. Click the drop-down arrow, then choose Report.The message is now flagged and hidden for you.
Your nickname should automatically appear in the comment section, so you can immediately type your comment. If this is not the case, please follow the steps from the article below to clear the browser footprints, then reload the news article:
https://help.aol.com/articles/using-the-web-in-aol-desktop-gold
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Spam settings are absolutely garbage. I am getting SPAM sent to me by my own email address explain this AOL?
AOL Spam settings are absolutely garbage. I am getting SPAM sent to me by my own email address, explain this AOL? Your SPAM settings should allow users to manage email addresses as they see fit. What happened to we could easily identify official AOL mail by the colored ICON/ subject line? Now I get Spam from an official looking AOL email address along with my own email address and the Spam controls will not update any new addresses I try to block.
If you are getting spam emails from your own email address you might have been spoofed. There is more info on that here: https://help.aol.com/articles/account-management-identifying-suspicious-activity
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AOL Gold freezes up, won't load pages. Here I am with 2 tabs open both of which I can open articles, read content, and go back and forth be
Here I am with 2 tabs open, I can go back and forth opening articles, but when I try to access Equibase.com which is only on horses, it freezes up and refuses to load. "Timed out", "Oops...something went wrong" or the page goes white and I sit here watching a little blue circle go around. Gold has an anniversary coming up, which is THREE HUNDRED revisions since I signed up in January. What's up with a browser that still crashes??? Did everybody but me already move on to a better browser???
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
Thank you.
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Love the new emojis, but when I send them to people, all they get are triangles!
Love the new emojis, but when I send them to people, all they get are triangles!
Every email client sends emojis as Unicode, a string of letters and numbers that are assigned to a particular emoji graphic. The job of rendering the Unicode is done by the recipient’s email client/application. Sometimes these applications are not up to date, and cannot render the Unicode properly, therefor the emoji will be replaced by a broken graphic icon.
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Cannot Copy URL to EMAIL and Link Be Active When Clicked On By Receiver Of Email
Copy URL -- Place on Email to send -- the URL link does not show blue - you send email-- person getting it - still does not show blue link - just black -- clicks on URL to go to site-- NOTHING HAPPENS
You cannot copy and paste a URL onto an email and it be an active link when clicked on. If you copy and place on site as a blog it works fine. You have a problem when link copied and transferred to email-- NEEDS TO BE FIXED as this has been happening -- report it and it…To insert a hyperlink in your email, first open a Write mail window, then click on the “Insert/edit link” button below the subject line (next to the Picture button).
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email address displays my account name???
Just show user name to recipient when I send a message. Stop attaching my account name to message sent with a user name. When I send email via a new user name I set up for coordinating messages for a group, my personal name shows up along with the New User Name. Why???. if I wanted to send a message with my name on it I wouldn't have set up a separate user name and paid for it???
In order to remove your display name, follow these steps:
1. Click on the ‘Mail’ menu on the top left.
2. Select ‘Mail Settings’ from the drop-down menu.
3. Erase the name from the ‘Display Name’ field, and close the window (changes are saved automatically). -
Feedback -- changed computers and Desktop Gold as a dwnload could not be found. I am accessing you through another ISP. I do not like that
Desktop Gold met my requirements. I get a new computer and I cannot reach you except through another ISP. This is unpleasant and ridiculous. FIX IT.
Follow the steps from this section “Download Desktop Gold” then “If you’re an AOL Advantage Plan member” https://help.aol.com/articles/aol-desktop-downloading-and-installing
If you still encounter issues call us at 1-888-265-3733.
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Restoring Favorites
I saved my Favorites to my computer in case something happened I could restore them, well I deleted a folder by accident and when I went to the saved ones to restore the folder it won't open up, it keeps wanting me to save it again and again and it wont open the favorites I saved. How do I get the saved one to open up??
Please follow these steps:
1. Open the Favorite Places window.
2. Click Manage.
3. Select one of the following:
-Replace: Use this to replace your current Favorites with your backup copy or Favorites from your other Username.
-Append: Use this option to add to your existing list with your backup copy or Favorites from your other Username.
4. Navigate to the Favorites file that you saved, click the file to highlight it, and then click Open.
5. Close the Favorite Places window.
- Don't see your idea?