AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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Hello there, you can find this information on the AOL Desktop Gold landing page here: https://productcentral.aol.com/products/aol-desktop-gold
If you already have an AOL Desktop Gold subscription, or the software is included in your benefits, you do not have to purchase another subscription for the same account.
For more information about the AOL Desktop Gold subscription, please call us at 1-888-265-3733.
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Always want my e-mails to be a full page- even gmail
Always want to see my e-mails on a full page or screen -even gmails.
To adjust the window size and position follow the steps from the article: https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold
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NOW what's going on? It's something every day! Already this morning AOL has dropped off 3 times -- and it's only 9:30!
It will be a year next month since Gold was forced on us. When will it be fixed??? And I would like an answer instead of just merging my comments with other complaints. I think we would ALL like an answer!
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
Thank you.
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AOL constantly stops on one news story. How do I fix that?
Please fix AOL so that it doesn't constantly stop constantly on ONE news story.
Please try to clear the Browser Footprints in order to solve the issue:
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If the issue still persists call us at 1-888-265-3733.
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Videos dont show, including advertising. Do your advertisers know you are not showing their content?
Videos don't show, including advertising. Do your advertisers know you are not showing their content
Try to clear the Footprints. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If you still encounter issues call us at 1-888-265-3733.
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1. Visit MyAccount.aol.com. 2. Click My Services. 3. Click Subscriptions. 4. Click Manage next to the plan you’d like to cancel. 5. Click Ca
- Visit MyAccount.aol.com.
OK I TRIED TO DO THIS BUT AFTER I CLICKED # 4 ALL IT KEEPS DOING IS LOADING I WAITED FOR OVER 5 MINUTES AND IT STILL DID NOT LOAD, SO WHAT IS THE PROBLEM WITH YOUR APP, SO I STILL CAN NOT CANCEL, I DID TRY THIS SEVERAL TIMES
PLEASE FIX THIS-- MY ACCOUNT PROBLEM- Click My Services.
- Click Subscriptions.
- Click Manage next to the plan you’d like to cancel.
Click Cancel.
Click Cancel My Billing.
Select a reason for canceling from the drop-down menu.
Click Cancel My Billing.
Try to clear the Footprints and follow the steps again.
Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If you still encounter issues call us at 1-888-265-3733.
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Now what's going on??? AOL has frozen 5 times already this morning.
When will you fix these problems??
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software freezing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
After opening the AOL Desktop Gold, please click on “Send Later” on the draft email that opens up along with the welcome screen, then close and reopen the software. The draft email can be deleted from the Drafts folder in your Inbox after restarting the software.
If the issue persists after following the steps above, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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spellcheck
Why does Gold freeze completely when I use SpellCheck on an email?
I have to CTLALTDLT or turn off my computer very time Spellcheck does this.Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our agents further investigate.
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Unable to comment on articles aol copies and past as their own.
Why does AOL post articles that you can't comment on. Or have to log into face book to be able to. I have AOL ***** face book don't force me to log into something I don't need
Facebook login is required on partner websites. If you have issues posting comments on AOL news articles call us at 1-888-265-3733.
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Same problems.
Delay in saving drafts, then multiples are saved. Freezing -- often in the middle of sending an email. In the past, when we downloaded a new AOL upgrade, it was seamless. Everything worked. Gold has been a huge problem. Instead of combining my comments with other complaints, how about fixing things? Your tech people can't seem to help. It has been almost a year since this version was forced on us, and there was been very little improvement. How about admitting you made a mistake?
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software freezing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
My favorite font and size are: GEORGIA 14 pts. When I select this in settings, there is no place I can click to confirm or save this. Why?
I love GEORGIA font for e-mails and everything else. When I select this font in Settings there is no button for me to SAVEit. WHY?
After selecting the Font Size the changes are saved automatically.
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Techs making things worse, many hours over 3 weeks, 100% CPU usage with AOL processes
Techs unable to correct... over 3 weeks! Many HOURS spent with them/ unable to correct at least one of the issues (100% CPU usage with AOL Processes); I cannot use Desktop Gold! Due to incompetent Techs, I am now missing folders saved to my PC and my Contact Lists are not current-- totally dissatisfied and frustrated!!
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Your Beta updates are not understandable
Your latest update includes "accessible from "Add a Fav" icon in toolbar carousel, little + sign, keyword add a favorite".
What on earth does this mean? Makes no sense. So many of your updates are not understandable and need to be clearer.
Hello there, this is a new feature which you can use to add shortcuts to your carousel, like the address book, calendar and many more. To access this feature, click on the + button on the top right corner of the carousel (below the double arrows), or go to the keyword (CTRL+K): Add a Favorite. At the moment this feature is only available on the AOL Desktop Gold Beta, and in case you experience issues loading the content in the Add a Favorite window, please note that our engineers are working to resolve this as soon as possible.
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Email Count Wrong.
This is not an idea, I am reporting an issue. You are reporting that there are 57 new emails in my inbox. There is approx 20 emails in my inbox. Your system, is mis-reporting how emails I have.
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If you still encounter issues call us at 1-888-265-3733.
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Why the **** does AOL NOT REFRESH after every email is read or address changed? The screen remains completely blanked over!
Fix the **** refresh! Screen refresh broken!
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If you still encounter issues call us at 1-888-265-3733.
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ARCHIVE folder placed in e-mail by AOL
On Aug 13, 2018 a folder appeared in my email under "Saved on aol" called "Archive" I did not place it there.
After the archive folder appeared, I deleted some other folders with their continence. The folders were removed at the time, however, after and hour or two, the folder(s) would reappear with their continence. I have notified AOL tech services and they have tried several different solutions. To date none have worked. Please refer to Case # 06945750. I want to be able to delete and remove emails and folders. If not the email service I am paying for…Hello there, the issue you are experiencing is caused in most cases by an email client, like Outlook, Mac Mail, Windows Mail. The Archive folder is created automatically by the email client. Also if you created mail folders in the email client, and later deleted them from the AOL Mail site, or AOL Desktop Gold, the email client will synchronize the folder list the next time you open it, and cause the folders to re-appear. In this case, please delete the mail folders from your email client.
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new mail
Play a sound such as a ding when new mail is received
To enable new mail notification sound go to:
Edit→ General Settings → click on Sounds tab → check the box next to Play sound when new mail is received.
Changes are saved automatically
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Hate new format. Please change back.
Dislike new format started 8/16/2018. Please change back. Will not use this format. Only 3 items under each category. NO Sequim, Wa. weather pops up. If you cannot give me the old format I will stop my AOL Gold account.
Thank you for your feedback about the welcome page.
To add your location scroll down to the “Local News and Weather” section, type your zip code and click Save.
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I am currently having trouble opening a certain website in which I was able to use before, the website is Hilton Honors
I am currently having trouble opening a certain website in which I was able to use before, the website is Hilton Honors
Try clearing the footprints from AOL Desktop Gold. If the issue persists, please call us at 1-888-265-3733 so one of our agents can further investigate.
- Don't see your idea?