AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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aol homepage
Changing AOL homepage does not work. In Edit, startup settings, browser, tabs. No matter what you do the new homepage address will not save or change. It is stuck. Please fix. Thanks
On the settings page, you mentioned please make sure under the “When a new tab is created” option the “display my homepage” is checked. On the bottom of the settings page enter the URL of the new homepage. Changes are saved automatically.
Please keep in mind that the homepage will appear if you open a new tab, it will not replace the welcome screen. -
Biggest complaint today ...... don't know how to put Emails in order BY EMAIL in order to delete BIG blocks I don't want! NOT HAPPY WITH NE
MAKE IT SO I CAN SET IT IN ORDER BY EMAIL ADDRESS LIKE THE OLD AOL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
In order to sort emails by the sender’s email address, first open the Old mail folder (or the folder from where you want to delete mail), and click on the “E-mail Address” column above the list of mail. This will arrange your list of emails alphabetically by the sender’s email address.
To select a large group of emails, highlight the first email in the list you want to delete, then scroll down to the last email, and while holding down the SHIFT key click on the message.
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Privacy Update not certified email from AOL
I received an email to update the privacy terms. I will not click on any link in this email as it is not the blue certificated email as AOL always sent so you knew it was legit.
The email that you received is most likely genuine. To make sure the email is indeed coming from AOL, please review the information from our Help page: https://help.aol.com/articles/what-is-aol-certified-mail
I understand that you have concerns about the new Terms of Service (https://policies.oath.com/us/en/oath/terms/otos/index.html) and Privacy Policy (https://policies.oath.com/us/en/oath/privacy/privacy/index.html) that you’ve been prompted to agree to.
You can review the FAQ (https://policies.oath.com/us/en/oath/privacy/guce/faq/index.html) for more info about the changes.
To learn more about the choices we offer and to exercise control over your information, please visit our Privacy Controls page (https://policies.oath.com/us/en/oath/privacy/controls/index.html). If you’d rather not agree to the new changes, you may choose to cancel your account (https://help.aol.com/articles/account-management-cancel-or-reactivate-your-aol-account) and stop using our service.
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How it improve AOL DESKTOP GOLD.....FIX THE PROBLEMS!
I am really getting sick and tired of clicking on something having the computer freeze while AOL DESKTOP decides when to start responding! "You've got Mail" but wait 2 minutes for it to respond and show you what it is, "Can't send now, try another time" yet the **** adds keep popping up. 71 headlines, but more that 1/2 are over a week or more old and don't even try to read someithing from oneof the partners you have to look on 25 pages of ads to find/complete reading the story! I know, I know, you'll merge this some other…
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Make It Work!!!
AOL Gold e-mail doesn't work. AOL Gold address bar window doesn't work. And AOL Gold Tech. Support certainly does not work.
Your Tech. Support can not fix it. They just tell me "it's a known issue". Yes, I know. that's the problem.
MY SUGGESTION IS: "FIX THIS PROBLEM THAT HUNDREDS OF PEOPLE HAVE BEEN COMPLAINING ABOUT FOR OVER A MONTH".
We’re glad to hear that the latest update resolved the issue. This update contained several performance and bug fixes, which can be viewed on this page: https://beta.aol.com/projects/desktop/windows/
Please note that every update is first released to our Beta Client, and 2-5 days later it is made available to the general release of the software.
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fix this now
what in the hl have you done to aol. can't even get on it without having to enter user name and password. I have had it with this st. aol can stick up their
Follow these steps:
1. Launch AOL Desktop Gold.
2. On the Sign On screen, type your username.
3. Check the Save Password box and click Continue and then Next.
4. Type your password and click Sign in. -
I hate having to reclick to get full size with every email that I read. Why can't it be like the old aol and stay the way I set it.
In Search - please bring back the former way of listing the user folder in which a file is found.
We will pass your feedback along to the appropriate team.
Regarding the window size issue please follow the steps from this help article to set your window size and position: https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold
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Improve aol desktop gold
I'd like the following improvements to be made to aol desktop gold.
1) Lighten up the resources to have aol desktop gold run. On windows task manager, aol desktop gold takes more ram to run then anything else that I have as software. Takes 24 megabytes when starting windows 7 and then jumps to 77 megabytes.
2) when reading email, the window size is very small unless the window is maximized.
3) it seems that if I go to help menu and then check for aol updates, nothing happens.
4) More options to tune aol desktop gold. With windows OS,…We will pass your feedback along to the appropriate team.
Regarding the window size issue please follow the steps from this help article to set your window size and position: https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold
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When I copy and paste my error message IT WON'T paste into the report a bug section.
When I copy and paste an email error message I cannot paste it into the report a bug section so you can see it. How are you going to fix the gold issues if you won't let us send them to you?
BRING BACK v 98.2 it was PERFECTION and the Email standard of all time vs. all the others.
Please use the keyboard shortcuts CTRL+C to Copy and CTRL+V to Paste inside the Report a Bug window.
If the error message does not show up inside the window, after pasting it, it means that the error page does not allow the copy function.
In this case, please type the error message inside the Report a Bug window.
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NOTIFY CUSTOMERS WHERE AOL MAIL IS SAVED ON YOUR COMPUTER
When one buys a new computer any AOL mail is saved on your existing PC, it is lost due to the fact that AOL’s Programmers failed to allow you to pick a folder to save those e-mails in so that you can easily transfer those folders to your new computer. AOL wants to charge for technical support to help you with moving the files to the new computer when all AOL customers should be able to do it easily. Just one more bad problem with AOL GOLD Desktop. I do not expect to pay a dime for AOL technical support…
The option to export the personal filing cabinet (PFC) has been made available in the last update. To export your PFC, go to Edit – General Settings – My Data (tab) – click on the “Export” button, select a location where you want to save the PFC file, then click “Save”. After this you will be given the option to create a password for the PFC file, this step is mandatory, so make sure to write your password down after creating it.
The .export file can be moved to another computer, using an external storage device or online file storage service, and can be imported in AOL Desktop Gold, by going to Edit – General Settings – My Data (tab) – and clicking on the “Import” button (the previously created password is required).
Please note that the .export PFC file cannot be opened, and in order to…
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Your info/advice is all wrong time and time again
You tell me to call a tech and give me the phone number fort the Bookkeeping Department.
You tell me (your reply is below) how to access my personal filing cabinet but there is no such file on my hard drive:
"The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db
If you still encounter issue call us at 1-888-265-3733."
Product Support, AOL
The option to export the personal filing cabinet (PFC) has been made available in the last update. To export your PFC, go to Edit – General Settings – My Data (tab) – click on the “Export” button, select a location where you want to save the PFC file, then click “Save”. After this you will be given the option to create a password for the PFC file, this step is mandatory, so make sure to write your password down after creating it.
The .export file can be moved to another computer, using an external storage device or online file storage service, and can be imported in AOL Desktop Gold, by going to Edit – General Settings – My Data (tab) – and clicking on the “Import” button (the previously created password is required).
Please note that the .export PFC file cannot be opened, and in order to…
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Where's the "AGREE" Button?
I've read and reread the "Terms of Agreement/Service" and nowhere can I find the button to click on to agree to anything therein. How do you expect anyone to agree with all of that stuff?
In order to accept the new Terms of Service and Privacy Policy, you’ll need to read all of the text provided. After you’ve scrolled to the bottom, the option to accept will be clickable.
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When I write an email approximately 3-5 pages , the message bar/field closed out automatically and the words were not saved.
Please bring the same feature as with the old AOL Desktop. As soon as possible.
Please send us a crash report in order for our engineers to further investigate this. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.If the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have on of our Technical Support Agents further investigate.
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I would like to only see
Can you only include the email search for the email I put in the address bar. Right now it searches all emails similar to the one I am putiing in.
Also Iused to downlaod an pdf and it would open. Now I have to downsize all windows to get to the pdfIn order to search for emails by the email address, open the mailbox and click on “Search Mail” on the top, then select “Email Address Only” from the Search drop-down, then type the email address in the “for” field.
To open a PDF file from an email, click on the Download button at the bottom of the email, and then select “Open File” on the Download Confirmation box.
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Moving emails on aol gold
Moving emails on AOL gold-there is no feature to move multiple emails, can only move one at a time-there are 93000 emails that need to be moved-this will take forever!
To move multiple emails:
In your Mailbox window, press and hold the Ctrl key on your keyboard, and then select the emails that you wish to move.
To move multiple consecutive emails:
Press and hold the Shift key on your keyboard, and then click the first email. Now, hold the Shift key down and click the last email in the list you wish to move.
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MOVING EMAILS IS NOT AVAILABLE ON GOLD
MOVING EMAILS PROBLEM
Right-click on an email, hover over “Move to” and select where you want to move the email.
If you encounter issues call at 1-888-265-3733.
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Support Staff Not Helpful
I finally gave in and called the Support number that seems to be the catch all response for so many issues. My plan was to discuss why I've had no Reminders sent to my mailbox in over a week, the Welcome Screen issues, etc. Lo and behold! There is an update going on making it impossible to find, much less log into, anyone aol account. I was asked two call back in a few hours.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Ever since I upgraded to AOL gold I flooded with nasty pop ups and phishing scams. I will cancel my subscription and transfer over to gmail
Fix bugs and eliminate nasty pop ups before rolling out new program. You flood my computer with this **** then try to ****** me into another 10 bucks a month for computer check up. I wouldn't need it if you didn't force this **** on my comp. It was perfectly fine until I downloaded your App. Booooooooooo !
Click on Edit – Browser Settings – Pop-ups (tab) and check “Block All Web Pop-Ups” (changes are saved automatically)
If you encounter any issue blocking pop-ups please call the AOL Desktop Gold team at 1-888-265-3733.
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Links not working
When I click on a link in the news (below the rotating pages on top)...I get a "clunking" sound .... and the link doesn't open...
Go to Edit – Browser Settings – select the “Pop-Ups” tab – check “Allow Web Pop-Ups From These Sites” then type aol.com in the small box below and click on the Plus sign at the end o the box.
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Click on Mail on the top left and select Block Unwanted Mail from the drop-down menu to open your Spam Controls.
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