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379 results found

  1. Please update your 3rd party setup instructions to reflect having to sign into AOL to generate a OTP to be successful.

    The instructions need to remind folks to sing in online and generate a OTP for the new device they are connecting.

    179th ranked
    0 comments  ·  Admin →
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  2. 10-8-23 My feedbacks deleted

    10-8-23 all my feedback deleted regarding you harassing and terrorizing me. Asking for phone verification code is unnecessary pain for users. Apparently, we cannot complain because you deleted all negative feedback. It terror on steroids.

    109th ranked
    2 comments  ·  Admin →
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  3. You can explain this mesage, since the referened email adderss is not mine, and has no conenecion to me.

    What is this? A scam? email address unknown.AOL Member Services

    www.aol.com
    From:
    aolmemberservices@email.aol.net
    Unsubscribe
    To:
    ragarrison@aol.com

    Tue, Nov 7 at 6:52 PM

    AOL

    Dear Cathy,

    We noticed that you haven’t signed in to your account marrcat4@aol.com in a while. If you would like to continue receiving emails with this account, please visit mail.aol.com and log in by February 4, 2024. If you do not log back in, this account will stop receiving email messages and the entire contents of your mailbox will be subject to deletion, including all email messages, settings, and folders.

    179th ranked
    1 comment  ·  Admin →
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  4. Stop harassing users asking for sign in code daily-You are pompuos idiots not caring about users

    10-6 and 10-9 Stop harassing users asking daily for verification code-you are not a financial institution but bleeping email. Also, we do
    not log in our credit card/bank accounts daily. Fix the issue
    unless you harassing users solely for racist or political
    reasons. Using VPN is a modern technology to protect
    account and we do not have to drop it for your atavistic
    convenience. This is IT terror not protecting cunsumers. You are pompous self-importan a,,holes

    179th ranked
    1 comment  ·  Admin →
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  5. 10-7-23 -You deleted all my feedback regarding harassment. censorship on steroids. Let users speak so you can improve service

    10-7-23 -You deleted all my feedback regarding harassment. censorship on steroids. Let users speak so you can improve service

    179th ranked
    1 comment  ·  Admin →
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  6. Lost e-mail, now being told that in order to have technical support to retrieve e-mail I have to pay.Sounds like extortion, contacting FCC!!

    Lost at least 3 weeks worth of e-mail, now being told that in order to have technical support to fix the problem that AOL created that I have to get a premium account. This sounds like extortion! Holding my e-mails *******. I am contacting the FCC.

    179th ranked
    0 comments  ·  Admin →
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  7. I need to white list certain emails to make sure they aren't treated as spam. AOL mail help was completely useless for my request.

    179th ranked
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  8. I used to be able to alphabetize my inbox emails for easy deletion. Now there is no option. I am frustrated and upset

    How to alphabetize inbox emails. This option used to be available before your changes came. I don't like the changes.

    179th ranked
    2 comments  ·  Admin →
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  9. Fix Instructions

    Please correct your instructions on how to restore Contacts. When I click on the contact setting - There is NO "More" button to use to retrieve the restore option. From my MAC

    179th ranked
    0 comments  ·  Admin →
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  10. An opening page at beginning prevents going to emails directly..and too few fonts

    Get rid of that opening page and the next one and let users go directly to email.'
    Add more font choices.

    179th ranked
    0 comments  ·  Admin →
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  11. SWITCH BACK TO AOL CLASSIC RE: NOTHING HAS WORKED IN YAHOO, INC. AND YOUR HELP SERVICE IS TERRIBLE.

    YAHOO, INC. EMAIL IS TERRIBLE!! I HAVEN'T BEEN ABLE TO USE MY VERIZON EMAIL ACCOUNT SINCE YOU SWITCHED FROM AOL TO YAHOO, INC. RE: NOTHING WORKS, I CAN'T EVEN DELETE MESSAGES FROM MY INBOX. I'M PAYING A MONTHLY FEE FOR AN EMAIL ACCOUNT THAT'S UNUSABLE. PERHAPS FILING AN ATTORNEY GENERAL'S OFFICE AND FTC COMPLAINT WILL MOTIVATE VERIZON TO SWITCH CUSTOMERS ACCOUNTS BACK TO THE PREVIOUS VERSION OF AOL AS PER CUSTOMERS' REQUESTS.

    179th ranked
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  12. GARBAGE PROGRAMMING FAULTS IN NEW VERSION OF SOFTWARE and useless means of contact

    Response to the below email.

    I don't use Twitter ( too many poor quality exchanges) or Facebook ( privacy issues), so if you wish to get the information you suggest you might like, in the below message, and in the related reply sent simultaneously, just provide a proper email address and case numbers etc. for the exchanges.

    ie - the Old Ways do work. = Your innovations are valueless. And your long term policies of blocking contact and minimising support are now "reaping their reward"?

    ---- Forwarded message -----
    From: AOL no-reply+aol@feedback-poweredby.uservoice.com
    To: "asbeesley@compuserve.com" asbeesley@compuserve.com
    Sent: Wednesday, 4…

    179th ranked
    2 comments  ·  Admin →
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  13. Get someone to talk to your customers that can be understood.

    It’s hard to talk to people that don’t speak good English.

    179th ranked
    0 comments  ·  Admin →
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  14. I am very dissapointed in your service. I have been with AOL for many years and now that your shortcut isn't working I am told i need to pay

    I am suddenly unable to use of tne of the aol features- I am getting an error message. something is broken on aol and I would like it fixed. I have been a long standing customer for many years and now when I need help you want me to pay for fixing your short cut.
    that is wrong!
    please have someone from tech support call me and get this feature fixed
    thank you

    179th ranked
    0 comments  ·  Admin →
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  15. The link to get my mail says it's unavailable so I have to click twice on everything.

    The link to get my mail says it's unavailable so I have to click twice on everything. There isn't any way to fix it.

    179th ranked
    0 comments  ·  Admin →
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  16. You need more options for AOL Help.

    I don't use Twitter or Facebook. Have AOL Help available at the AOL Website and make it useful.

    179th ranked
    0 comments  ·  Admin →
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  17. More work still needs to be done with being able to take copies without going thru so much trial & error to get the pages I want to copy to

    More work still needs to be done with being able to take copies without going thru so much trial & error to get the pages I want to copy to fit. Until the new AOL, that is something I didn't have to do.

    179th ranked
    0 comments  ·  Admin →
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  18. Bring back the old format. Attachments get lost in the new format. It's IMPOSSIBLE to easily conduct an email search!

    BRING BACK THE OLD FORMAT!

    179th ranked
    0 comments  ·  Admin →
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  19. BE HELPFUL

    BE HELPFUL >>>Oh my account has suspicious activity so it was shut down so I cannot access. Called the unhelpful # and was told we will get back to you in 3-5 days!! Really? Can you transfer me to supervisor - "NO" - we are not allowed to transfer,what suspicious activity? "I can't say, it has been bumped up and someone will call you in 3-5 days.

    179th ranked
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  20. So called "new" system does not RECEIVE new mail. It all goes to 'SPAM'. Return to old system ASAP

    So called "new" system does not RECEIVE new mail. It all goes to 'SPAM'. Return to old system ASAP

    179th ranked
    1 comment  ·  Admin →
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