AOL Help
AOL Help
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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
355 results found
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An email came to me from supposedly from AOL that I canceled my email, I have not canceled my AOL email, I suspect it was spam
I did not request cancelation of my AOL email. I suspect it was a spam message
72nd ranked -
Provide an option to talk to a live agent via chat. The virtual chat option is useless.
Provide an option to talk to a live agent via chat. The virtual chat option is useless.
72nd ranked -
Comment Section
AOL really needs to do something about the comment section. Restructure it so a group of people can't oust anyone who doesn't agree with them. There seems to be the same group of male names that post on every article, or they are bots. I have apparently been banned for life from posting and so far no representative can tell me why. Please consider coming up with a new format. Obviously there are so many people in the same boat.Do something someone!
72nd ranked -
app password
This issue is really not acceptable; I wonder what email services/accounts the owners and support team from AOL use?? I'm thinking that if AOL leadership were to encounter this issue there would be layoffs. I've been reading the history on the internet after encountering this myself and this really does not bode well for AOL. While I try every day to generate and app password "unsuccessfully" I'm not researching options. signed a very long time loyal customer :(
72nd ranked -
Third party application password generation has been down. This has to be devasting to members who use third party applications. .
When do you believe this will be fixed? I am sure this is an issue for hundreds of members. If this is going to be be an issue for an extended amount of time, I along with others will need to explore alternative service providers.
72nd ranked -
Chat was not helpful
When you contact chat for help you should" 1 not be hit with a long spill about new email. 2. They should pay attention to what you have told them instead of trying to tell you to do something you told them did not work
72nd ranked -
Your help section is terrible. I want to be able to write what I need help about.
i need to be able to ask for help in my own words and get a response. This help is created by a bunch of nitwit geeks.
72nd ranked -
"New" AOL is not working for me. Why fix what was not broken. The new version is so bad I may leave AOL. Can I return toforme AOL mail?
Allow members to decide which AOL MAIL they want. The new one is dreadful. Considering a new site. I have been on AOL since 1998. Worked fine. This is a night mare. May I ask what genius created this mess?
72nd ranked -
I been with AOL for 11 years and I have called only one time to change my password and now I need to pay for a password reset wow Go google!
I been with AOL for 11 years and I have called only one time to change my password and now I need to pay for a password reset wow Go google!
72nd ranked -
Your original feedback: I am hoping you will care enough to help me with email barrage, I get 300 email a day in my newmail and equal amoun
Your original feedback:
I am hoping you will care enough to help me with email barrage, I get 300 email a day in my newmail and equal amount in SPAM folder, , any personal mail I get is lost in it, I can block every thing that is not in my contact list and I did that but that is not the answer I want the barrage to stop, I love AOL I am 76 and I have had AOL since it began, I do not want to cancel but unless you can tell me how to fix this I…72nd ranked -
WHERE ARE THE IMAGES IN MY E MAILS? I FOLLOWED ALL "SUGGESTIONS" YOU LIST CLEAR CACHE RESET BROWSER>>>>ITS AOL MAIL NOTHING ELSE WHERE ARE
NO HELP< NO PHONE SUPPORT @$ NOTHING< HOURS OF READING TO FIND NONE OF THE ANSWER CORRESPOND WITH ANYTHING YOU SEE ON SCREEN >> WHERE IS OPTIONS? WHERE IS MAIL SETTINGS? JUST GETS WORSE AND NO REPLY EVER SICKENING!
72nd ranked -
ACTUALL HELP!!!!!!!!!!!!!
THERE IS NO HELP. ONLY IF YOU WANT TO PAY AND THEN I BET...NO HELP. CANNOT ACCESS MYEBAY! ALL I GET IS A PAGE THAT SAYS THIS:
(Something went wrong.
Error: 310 - ERRTOOMANY_REDIRECTSSEARCH ON AOL >)
THEN WHEN I CLICK ON SEARCH AOL IT TAKES ME TO A SEARCH ENGINE WITH LINKS TO EBAY. WHEN I CLICK ON MYEBAY I GET THE SAME THING. IF I CAPY THE LINK OUT OF THE ADDRESS BAR THIS IS WHAT I GET...IT IS VERY LONG. SEE BELOW. PLEASE UPDATE THE BROWSER AND AOL GOLD!!
data:text/html,%3C%21DOCTYPE%20html%3E%0D%0A%3Chtml%3E%0D%0A%3Chead%3E%0D%0A%3Ctitle%3EOOPS...%3C%2Ftitle%3E%0D%0A%0D%0A%3Cstyle%3E%0D%0Abody%20%7B%0D%0A%09font-family%3A%20sans-serif%3B%0D%0A%09font-size%3A%2016px%3B%0D%0A%09line-height%3A%2025px%3B%0D%0A%09color%3A%20%23585858%3B%0D%0A%09margin%3A%200px%3B%0D%0A%7D%0D%0A%0D%0Aa%20%7B%0D%0A%09color%3A%20%2339f%3B%0D%0A%09font-family%3A%20sans-serif%3B%0D%0A%09font-size%3A%2012px%3B%0D%0A%09font-weight%3A%20bold%3B%0D%0A%09letter-spacing%3A%201px%3B%0D%0A%09text-transform%3A%20uppercase%3B%0D%0A%09text-decoration%3A%20none%3B%0D%0A%7D%0D%0A%0D%0Adiv%20%7B%0D%0A%20%20display%3A%20flex%3B%0D%0A%20%20flex-direction%3A%20column%3B%0D%0A%7D%0D%0A%0D%0A.circleImage%20%7B%0D%0A%20%20display%3A%20block%3B%0D%0A%20%20vertical-align%3A%20top%3B%0D%0A%20%20padding-top%3A%2075px%3B%0D%0A%20%20width%3A%20183px%3B%0D%0A%20%20height%3A%20153px%3B%0D%0A%7D%0D%0A%0D%0A.theDude%20%7B%0D%0A%09width%3A%2064px%3B%0D%0A%09height%3A%20113px%3B%0D%0A%09position%3A%20fixed%3B%0D%0A%20%20%20%20top%3A%20400px%3B%0D%0A%20%20%20%20left%3A%20600px%3B%0D%0A%7D%0D%0A%0D%0A.errorText%20%7B%0D%0A%09padding-left%3A%2060px%3B%0D%0A%7D%0D%0A%0D%0A.container%20%7B%0D%0A%20%20display%3A%20flex%3B%0D%0A%20%20height%3A100vh%3B%0D%0A%7D%0D%0A%0D%0A.left%20%7B%0D%0A%09width%3A%20446%3B%0D%0A%09padding-left%3A%2040px%3B%0D%0A%09padding-right%3A%2040px%3B%0D%0A%09background-color%3A%20%23eaf4f9%3B%0D%0A%7D%0D%0A%0D%0A.right%20%7B%0D%0A%09padding%3A%201rem%3B%0D%0A%7D%0D%0A%0D%0A%3C%2Fstyle%3E%0D%0A%3C%2Fhead%3E%0D%0A%3Cbody%3E%0D%0A%0D%0A%3Csection%20class%3D%22container%22%3E%0D%0A%20%20%3Cdiv%20class%3D%22left%22%20%3E%09%09%09%0D%0A%09%3Cimg%20class%3D%22circleImage%22%20src%3D%22waol-embed%3A%2F%2FAolDesktop.htmlresources.zip%2FBlueErrorCircle.png%22%20%3E%0D%0A%20%20%3C%2Fdiv%3E%0D%0A%20%20%3Cdiv%20class%3D%22right%22%3E%0D%0A%09%3CH1%20class%3D%22errorText%22%20style%3D%22padding-top%3A%2090px%22%3ESomething%20went%20wrong.%3C%2FH1%3E%0D%0A%09%3Cp%20class%3D%22errorText%22%3EError%3A%20310%20-%20ERRTOOMANYREDIRECTS%3C%2Fp%3E%0D%0A%09%3Ca%20class%3D%22errorText%22%20href%3D%22https%3A%2F%2Fsearch.aol.com%2Faol%2Fsearch%3Fq%3Dwww%252eebay%252ecom%26sit%3Dloki-bsr-err%22%3ESearch%20on%20AOL%20%3E%3C%2Fa%3E%20%0D%0A%09%3Cimg%20class%3D%22theDude%22%20src%3D%22waol-embed%3A%2F%2FAolDesktop.htmlresources.zip%2FErrorPerson.png%22%20%3E%0D%0A%20%20%3C%2Fdiv%3E%0D%0A%3C%2Fsection%3E%0D%0A%0D%0A%3C%2Fbody%3E%0D%0A%3C%2Fhtml%3E%0D%0A
72nd ranked -
Charging for help?
How about if someone has lost access to their account you NOT CHARGE THEM. What the **** kinda BS is this? I need my account reset because I can't remember the password. I go to get help only to find out that I have to sign up for it and pay yall. No chance.
72nd ranked -
it would be nice if AOL Help actually helped me instead of trying to sell me an update to a new program.
You stopped delivering my emails from smugmug a distributor of my photos, and wont help me get my notifications of sale. Instead all you want to do is sell me some ****, how about some support first.???
72nd ranked -
Since about a month so many of my regular emails are going to spam. Along with NEW customers. How can I adjust my spam filter
I run my business email through AOL since 1995. It never gets a virus so I have stuck with it. But since last month, so many regular emails go to spam. In fact, one customer sent me two emails one morning. One came to regular email, the other went to spam. Clicking NOT SPAM does not stop it from going to spam again. What can I do?
105th ranked -
Is this Spam?? Aol Email Service (office@presbyteriancemeteryva.com AOL Dear AOL Member "Starting on the 8th of April, 2022, A
Aol Email Service (office@presbyteriancemeteryva.com)
To:you (Bcc) DetailsAOL
Dear AOL Member
"Starting on the 8th of April, 2022, Aol customers who have not confirmed their email account will no longer be able to log in to their Aol and through email addresses.
We are currently checking on our email server to delete all inactive users, Kindly confirm that your email is active by Log-In on the link below.CLICK HERE TO VERIFY Is This spam??72nd ranked -
i want my aol search screen unattached to my favorites or im cancelling my aol
for a week now the aol search screen is attached to my favorites and i feaking hate it!!!! You need to change this new feature back or im canceling my aol membership. this is bs!!!! over 25 years with aol and this happens, this is ridiculous.
72nd ranked -
get rid of the aol search screen that is attached to my favorites. I want my favorites to stand alone!!!!!
My aol favorites is attached to the aol search screenand i dont like it at all!!! It started on monday. They told me its a new feature but i dont like it one bit. I want my favorites to stand alone on the right the way it was. Please fix this immediately!!!!!!
72nd ranked -
stop the censoring!
quit with the censoring of our comments that do not contain any 'hurtful' words! i can like or dislike something and it appears that any of my comments post, but they don't and there is nothing 'mean' in them. i may disagree with one of your left leaning news stories and say why, which is my right to do, but for you to censor it because you don't agree with me is wrong! i also cannot see any replies to other posts, not any can i see! WHY?????
72nd ranked -
easy account verification
When verification is needed, instead of the notification popping up when ever it wants; there should be a tab to click on when we're ready with our phones or access to our back up emails. Then we could actually accomplish the task, instead of worrying about getting locked out, as the notification appears and disappear at it own whim.
72nd ranked
- Don't see your idea?