AOL Help
If you would like to provide feedback for a particular AOL product, please visit our feedback site to select the particular product you wish to provide information about.
This forum is for you to make suggestions and provide thoughtful feedback about the AOL Help site. We’re always trying to improve our site and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
402 results found
-
ACT on my request for service to fix my problem!
Allow me to comment on articles. ALL my comments are rejected and my appeals are denied with one second of submission, so obviously this is a software problem. There is no human intervention by AOL.
41st ranked -
Get Kamala Harris's pop up OFF MY F@CKING EMAILS!
GET KAMALA OFF! YOU NEED TO BE NUETRAL _ THIS IS EMAIL NOT POLITICS
41st ranked -
Commenting Ban Question
Why have I been banned from commenting on the AOL articles without so much as a notification? My last post was 15 days ago. I have been an AOL member for years. I see multiple people have this same problem. If you're using OpenWeb to control access. That may explain the reason.
41st ranked -
The Free AOL is messing up. There is no send button
I have the Blue Classic AOL and today 12/24/23
Aol has no Send button. Not in Draft or compose or forward.
Please FIX41st ranked -
41st ranked
-
All my comment postings have been blocked for two years now? Why? I've had AOL for 20 years, feel I'm being blocked for politics
All my comment postings under Sam54 have been blocked for two years now? Why? I've had AOL for 20 years, feel I'm being blocked for political stands
41st ranked -
Stop the ads in foreign language.
Stop the foreign ads on my AOL page. I'm American and speak ENGLISH! And, I DO NOT want the pop up ads!
41st ranked -
41st ranked
-
How is it that COVID is affecting email support? Can't your employees work remotely like other technology companies?
Join the 21st century. Provide something remotely resembling average support for your customers. Provide a way for your support team to provide email support. How is it you can still do phone support (for paying members) during COVID but you can't provide email support?! Please transfer verizon emails to another company that actually cares about providing support.
50th ranked -
Connect to chat faster
It took quite a while for my chat connection to happen. I had waited almost 10 minutes. Ran to get my phone and then got connected. It was frustrating to wait so long.
41st ranked -
have people that know what they are doing and have them in the USA
theAOL Help department is a SCAM !!!!
they wanted to take a phot of my driver's license. !!!!!
50th ranked -
Return to old mail!! Or make the new version more user friendly.
Mt biggest pet peeve is the handling of the mail I use my Ipone to access and delete my mail as I see fit. My husband ises the desk top computer. When I delete an email it is not removed from the desk top computer!! Then I have to go on there to manage my mail all over again, What WASTE of time and SO frustrating for me and mu husband. He doesn't know what to delete of mine and I don't get on the desk top often, then it takes a lot of time to delete or keep what…
50th ranked -
Restore old format
The new format does not work for me.
50th ranked -
REMOVE THE ADS TAKING UP THE SIDE OF MY E-MAIL WINDOW
HOW DO I REMOVE ALL THE ADS TAKING UP SO MUCH SPACE ON MY WINDOW?
50th ranked -
RETURN TO OLD FORMAT ASAP THIS NEW FORMAT IS TERRIBLE I HAVE 1000 OF FRIENDS THAT HAVE AOL AND NOT ONE OF THEM LIKE THIS NEW FORMAT.
NO ONE LIKE THE NEW FORMAT PLEASE PLEASE PLEASE RETURN TO OLD FORMAT
50th ranked -
help me get my aol email address (& account) back
i've had my original (& most important, e.g. -- contact emails of everyone i volunteer and work with) since 1998! as of two days ago i cannot access nor get into my email. aol "help" (at the 800 phone numbers) cannot help me, nor does help.aol.com help me accomplish anything, either
50th ranked -
Generate app password Not working!!!
Generate app password not working. Simple fix! Leave AOL. If this was an issue AOL cared about they would NOT alow it to malfunction for so long.
After being foolish enought to actuily think paid support would be helpful in resolving this issue I learned they did not even know it was not available anymore.
It has finally become clear to me, the hassle of not having this feature is greater than the hassle of changing my email address to another carrier.
GOOD BYE AOL!50th ranked -
It takes too long for AOL to up upload! Continues "NOT RESPONDING!" FIX IT!!
It takes too long for AOL to upload! Continues "NOT RESPONDING!" FIX IT!!
50th ranked -
app password
This issue is really not acceptable; I wonder what email services/accounts the owners and support team from AOL use?? I'm thinking that if AOL leadership were to encounter this issue there would be layoffs. I've been reading the history on the internet after encountering this myself and this really does not bode well for AOL. While I try every day to generate and app password "unsuccessfully" I'm not researching options. signed a very long time loyal customer :(
50th ranked -
Password generated app
Why isn't this working?????
50th ranked
- Don't see your idea?