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380 results found

  1. On September 1, server changes are now preventing imap connections

    On September 1, 2022, server changes are now preventing imap connections to outlook, at least on my windows 7 computer and any type of connection on my kindle fire even with aol generated passwords. Impossible to share issues with tech support even if I pay for support. Are the days of AOL coming to an end?

    48th ranked
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  2. Help support issue

    HELP SUPPORT SHOULD BE FOR ALL MEMBERS THAT HAS BEEN WITH YOU FROM THE START. I STARTED WITH YOU SINCE THE CD AND PHONE ACCESS. HELP SHOULD NOT BE ONLY FOR PAID CUSTOMERS. I CAN'T ACCESS MY EMAILS WHICH IS CRITICAL TO ME!

    48th ranked
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  3. why is my account labeled suspicious when I have been a member for 25+ years?

    After 25 + years why do I have to verify my identity? Is AOL becoming not a viable search engine. If this isn't resolved soon I will stop using AOL. NEED AN ANSWER!

    73rd ranked
    1 comment  ·  Admin →
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  4. Posting opposite opinion

    When I try to present an opposing opinion on a news article; sometimes my post gets rejected, saying your post doesn't adhere to our community standards; but I can't find how I am violating any of them. No cursing, no making fun of or bullying the other person. In fact, my post is just as respectful as the first poster, but mine gets rejected, and his stays up. The only difference in our comments seems to be that he/she is politically on the left, while mine is more conservative leaning. The only reason I can guess, is, that like Facebook,…

    48th ranked
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  5. Let me read and post comments

    When I go to the comments section, I am lucky if I get to the voting. I also get sent back to the top of the article if I click on see more comments. What the blazes is going on with AOL?

    48th ranked
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  6. Stop the ads in foreign language.

    Stop the foreign ads on my AOL page. I'm American and speak ENGLISH! And, I DO NOT want the pop up ads!

    48th ranked
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  7. Now that you seem to have changed the format and only show a few posted comments, will you tell us how to see the rest of the comments.

    How do you look at other than the few posted comments you show? Clicking on the line that says more comments does nothing.

    48th ranked
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  8. Connect to chat faster

    It took quite a while for my chat connection to happen. I had waited almost 10 minutes. Ran to get my phone and then got connected. It was frustrating to wait so long.

    48th ranked
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  9. Please tell how to delete adchoices

    Adchoices on welcome page is very annoying. The movement gives me vertigo. This ad program ruins my browsing. Because I am not able to disable I will use other browsers.

    48th ranked
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  10. The people who design aol do not use it as a new customer, they build it as they like it. The whole application, ie web site is ininteligibl

    The people who design aol do not use it as a new customer, they build it as they like it. The whole application, ie web site is inteligi
    ble.

    I f I wanted to open a new account , no where it let you know how to do. don't think that helps aol.

    48th ranked
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  11. stop sending me political ads!!!!!!

    stop sending political ads

    48th ranked
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  12. get real help!4days trying to change password!Why do I have to pay for help? I pay way too much, Sprint is looking better!Totally fed up can

    maybe you can really givehelp!Why amI paying for help to just change password??totally fed up after 4 days trying

    48th ranked
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  13. remove birthdate from personal accounts

    Its private data according to the U.S. government

    48th ranked
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  14. YOU FOLKS change something & WE lose everthing & the only solution is pay for telephone support? WTF!

    HAVING TO PAY FOR SUPPORT TO FIX SOMETHING YOU GUYS MESSED UP??? THERE ARE SEVERAL SIMILAR COMPLAINTS REGARDING LOST FILES...FIX THIS...WITHOUT CHARGING US!!!

    73rd ranked
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  15. STOP the ads on each and every screen!

    STOP ads on each and every screen!

    73rd ranked
    1 comment  ·  Admin →
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  16. Lose your bias against President Trump

    Everything you write in your so-called "news" relating to President Trump is biased against him. Whether you like it or not the majority of Americans are supportive of President Trump. And when he wins the next election I hope he remembers who supported him and WHO DIDN'T.

    73rd ranked
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  17. Comments

    What happened to "comments"? The little blue block at the end of an article to open the "comments" is there but when you click on the box - nothing appears. Posted 5/14/24

    73rd ranked
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  18. Change this site back to what it was 6 months ago, PLEASE!

    Your new system makes cleaning up my emails a pain in the ***! The old system allowed me to click select all, delete and 20 emails were gone. Your new garbage forces me to do this one at a time. Whomever designed this current should be fired! PLEASE change it back!

    73rd ranked
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  19. Switch back to previous AOL version. The current version is completely UNUSABLE and is causing me lost time and much stress!

    Switch back to previous AOL version. The current version is completely UNUSABLE and is causing me lost time and much stress!

    73rd ranked
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  20. 73rd ranked
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