AOL Help
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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
405 results found
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Improve language skills of your Customer Support Team
Ensure that employees dealing with AOL customers calling in for assistance are capable of adequately expressing themselves in English. I admit to wearing a hearing aid, but even my daughter, who has normal hearing, was unsure as to the responses being provided by your customer support person. We were both in doubt that he fully understood the problem I was describing to him.
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STOP BASHING TRUMP!!
Stop bashing TRUMP. He was overwhelmingly elected by the American people. He will do great good but AOL is so bias,
Every single story you do concerning ANYTHING Trump bashes him. Why dont you do AT LEAST one that reflects how the American people feel about him. You are losing your audience just like MSNBC is losing theirs.114th ranked -
Election FREE page
You have done this before so you have the data on how popular it was. Maybe it is something to consider putting back once more.
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Hardware problem: call support 800-827-6364, wants the 1st 3 letters of my email addr, can't hear me.
You have no way on your web site to report obvious problems like this one. As stated above, I needed to call Support, dialed above number. Automated voice wanted the first three letters of my email address but couldn't hear (did not respond to) my voice. Tried half a dozen times.
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Please STOP sending me ads for cremations and funerals at the top of my emails!!!!!
I do NOT want ads for cremations and funerals at the top of my email chain. REMOVE THEM PLEASE!!
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New features!
Master username Debbie Floyd
I would like to remove sub usernames tedleoclaramae.
My parent died last two years ago. No longer to keep sub usernames!
Anyway, I did set up a new sub username for my parent and anyway, they never used it. My parent died last two years ago.
I would like to change new password to my new ID user name and it is Debbie.
I can change my new passwords by myself.
Smile, Debbie
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Teach customer service skills.
Stop trying to "up sell $29.99" services to people on Social Security who have been customers for over 20 years. Your agents are far more interested in making you $$$, than helping the people around when you were the "top dog" of email. Shame on you
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fix font size stability
Changing font size fails to stay put in writing new mail. 5 helpers could not fix this. SO FIX IT. I WANT FONT SIZE TO STAY WHERE I PUT IT IN WRITING AND READING MAIL. DOES NOT WORK. HELP IS UNABLE TO FIX IT.
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I am so tired of posting replies to articles on AOL and immediately they are rejected. an post yes or no and immediately they are reject
Every time I post on an article--it's rejected immediately. I appeal and am supposedly to get a reply--I never do--I could post yes or no and right away--it's rejected. I see so much worse than what I could post and they are okay--so please fix this. I am about ready to leave AOL because of this.
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yes you bill
you are an *******
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10-8-23 My feedbacks deleted
10-8-23 all my feedback deleted regarding you harassing and terrorizing me. Asking for phone verification code is unnecessary pain for users. Apparently, we cannot complain because you deleted all negative feedback. It terror on steroids.
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Suddenly can't post a comment or thumb up or down in the comments section. Last posted yesterday. I am signed in , yet at the comment box I
Why can I suddenly not post a comment or thumb up or down on a comment already posted?
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Stop preventing regular, important emails from getting through!!! Receipt of them is critical!!!
Stop preventing regular, important emails from getting through!!! Receipt of them is critical!!! You are not equipped to pick and choose forr us what is important!!!
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People utilized the older AOL because it met their needs. When someone sends photos and I want to forward 1 or 2 - there is no way to do it
Return to the old format! Please! I refer to previous emails that are stored, and now they are not available. I know it's Tues or Wed, you don't have to tell us! The photo "preview" is horrendous. Can't delete and have to open each one to see. A photo of a foot? Really?
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My AOL screen has switched to a split view version. I HATE IT!!!! Help me revert to the previous view. PLEASE HELP ME!!!
My AOL screen has switched to a split view version. I HATE IT!!!! Help me revert to the previous view. PLEASE HELP ME!!!
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Better help on phone calls for help
My Favorites folder lost all of my folders ever since the "upgrade" to email. Called help and got some one who cannot speak english very well then my call was disconnected. Needless to say I got no help and still do not have my folders. I've been a member since 1997.
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IN French please
Comment faire pour me connecter ? toutes vos rubriques sont en anglais ..!!!!
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- Don't see your idea?