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Help us improve Assist by AOL

We invite you to share your thoughtful and specific feedback with us. At AOL, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

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157 results found

  1. Verify its my account

    while logging into mail account I was told of possible fraudulent activity. And needed to use the code you sent. But you sent it to the same account. Luckily I had an optional phone number. Please make the options more user friendly.
    I checked, there is no sign of any fraudulent activity. Locking me out of my account is not acceptable. In addition, locking me out for a fake reason is worse.
    Thanks
    L clawson

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  2. AOL

    OMG this is inhumane that I cannot speak to anyone to help with all the wrong numbers you have for my account

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  3. Been suspended from comments for over 6 months?

    Are you guys at AOL still suffering from TDS?
    How long do expect me to pay for your services, if I can't use them?

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  4. HARASSING "YAHOO" ADS

    STOP THOSE IDIOTS OR MAKE THEM PAY OUR MONTHLY MEMBERSHIP !!!!!!!!!!!!!!!!!!!!!!!! R U ALL CARZY ??????? THEY HAVE NO BUSINESS USING MY AOL MAILBOX !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    45th ranked

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  5. Have An Employee Whom Can Understand "We Have NO Cell Phone"

    Have An Employee Whom Can Understand "We Have NO Cell Phone".. so Far :.#1..."You Need To Purchase a Cell Phone".Then I Called Back....AOL #..#2.. Have You Tried A Different Service?. Perhaps They Don't Require a Cell Phone.....Great AOL Dedicated Employee........Go Use Another Company

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  6. bi-lingual option for writing emails, ie. Spanish and English

    I would like write in English and Spanish in the same email. How can that be done, i.e. where do I find the capacity to accent a vowel?

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  7. should be free

    I pay for GOLD..which is actually far from that..anything else you should GIVE to loyal or is it stupid customers

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  8. I am visually impaired and I find it hard to find things and I would appreciate it if aol were able to assist in my situation

    I am visually impaired and I would appreciate if aol would make things easier for visually impaired people to read.

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  9. Will not install

    Keep getting generic error message.

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  10. How do I stop the 2nd layer of verification when I sign in? I don't want this.

    Make it easier to ask questions like this and to get an answer.

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  11. 70th ranked

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  12. 70th ranked

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  13. END YOUR FULL BLOWN BIASED REPORTING!

    You consistently post negative news stories about Trump, but never on the negative news about Biden. It's proven that the Biden family benefited from years of taking bribes, there were 24 LLCs and bank records showing tens of millions of dollars going to Biden and his family from China and many other countries. Why doesn't AOL have those headlines? Your biased news headlines are fodder for fools that then come on, calling Trump and his supporters disparaging names. When I've answered back, calling them out on all the Biden corruption, it gets taken down. They call Republican's names that are…

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  14. Where is the help system, is removing it part of the new update?

    Cant delete mail because it always comes back. Why did you delete the help system that told me how to limit how long email is kept?

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  15. I am received by service from AOL for the Help Desk Ref: 21511955, My email view is not configured properly, I have transferred and the IT

    I am received by service from AOL for the Help Desk Ref: 21511955,
    My email view is not configured properly, I have transferred and the IT support always drop the call.
    Please help in this matter in this matter.
    Humberto R Castillo,
    813-580-3982
    TampaHumberto@aol.com

    70th ranked

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  16. Id like to complain and have the option of a HUMAN 2 look over my comment & tell me where exactly I violated any guidelines!!

    I swear every time I comment about a serious issue like violence in school or where I talk about r@pe culture or sexism, the stupid moderator bot will reject my comment! OR first they might ask if I wanna change it since it might violate guidelines when I know 4 a fact it does NOT violate anything and its nothing I wouldnt say in front of a teacher at school or in front of a court room or the floor of congress!! You people need to provide a way that someone has the option of having their rejected comment looked…

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  17. The sign on screen says AOL Mail is free! Please change my account to ONLY email access instead of the $42.00. per month I now pay. I do n

    The sign on screen says AOL Mail is free! Please change my account to ONLY email access instead of the $42.00. per month I now pay. I do not want any of the additional services, just email!
    john
    jokeene@aol.com

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  18. AOL mail sucks! I've been paying for this service since the 1990s and service just seems to get worse and worse.

    AOL mail sucks! I've been paying for this service since the 1990s and service just seems to get worse and worse.

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  19. I can't read my email on my desktop, can you help me?

    I have tried to retrieve my email in my desktop, can you please help me?

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  20. You have the wrong "master account" person on my account - i AM THE MASTER ACCOUNT HOLDER-

    YOU HAVE MY HUSBAND AS MASTER ACCOUNT HOLDER- HE DOESN'T EVEN USE HIS EMAIL much-AND I AM THE ORIGINAL PERSON WHO SIGNED UP FOR AOL WHEN IT FIRST BEGAN! This is fairly recent - you refer to him with my name and you aren't 24/7 help and you aren't FREE....Get back to the original AOL and fix things without trying to get us to pay for your mistakes

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