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Help us improve Assist by AOL

We invite you to share your thoughtful and specific feedback with us. At AOL, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

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174 results found

  1. Verify its my account

    while logging into mail account I was told of possible fraudulent activity. And needed to use the code you sent. But you sent it to the same account. Luckily I had an optional phone number. Please make the options more user friendly.
    I checked, there is no sign of any fraudulent activity. Locking me out of my account is not acceptable. In addition, locking me out for a fake reason is worse.
    Thanks
    L clawson

    62nd ranked

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  2. AOL

    OMG this is inhumane that I cannot speak to anyone to help with all the wrong numbers you have for my account

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  3. HARASSING "YAHOO" ADS

    STOP THOSE IDIOTS OR MAKE THEM PAY OUR MONTHLY MEMBERSHIP !!!!!!!!!!!!!!!!!!!!!!!! R U ALL CARZY ??????? THEY HAVE NO BUSINESS USING MY AOL MAILBOX !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    62nd ranked

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  4. Have An Employee Whom Can Understand "We Have NO Cell Phone"

    Have An Employee Whom Can Understand "We Have NO Cell Phone".. so Far :.#1..."You Need To Purchase a Cell Phone".Then I Called Back....AOL #..#2.. Have You Tried A Different Service?. Perhaps They Don't Require a Cell Phone.....Great AOL Dedicated Employee........Go Use Another Company

    62nd ranked

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  5. bi-lingual option for writing emails, ie. Spanish and English

    I would like write in English and Spanish in the same email. How can that be done, i.e. where do I find the capacity to accent a vowel?

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  6. should be free

    I pay for GOLD..which is actually far from that..anything else you should GIVE to loyal or is it stupid customers

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  7. Pass along my kudo to Cristine, she was an impressive help to me today.

    Cristine was a very impressive helping me today with an email problem. I have used AOL for many years while on active duty with the military. She was outstanding today.
    Bob Shanks PhD
    Col. USAFR (Ret.)

    86th ranked

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  8. AOL is publiched help support 24/7 however, today Sunday November 23, 2024 none of AOL telephone numbers published do not answer the calls.

    AOL is publiched help support 24/7 however, today Sunday November 23, 2024 none of AOL telephone numbers published do not answer the calls. AOL recording said "We are closed please call again" This recording do not support the way AOL published for service 24/7. It Must change if they seek client to remain paying you over $250.00 a year.

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  9. You have messed up what was the working for me please switch everything back toc June 2024 when it was working like it’s supposed to mail I

    Change everything back to June or May 2024. I’ve lost my mail. I’ve lost my contacts. It keeps asking for MMS or iOS I don’t want any of it. I just wanted the way it was in May 2024 please
    Erase any changes that you forced me to make since June 2024 I don’t have a security problem I don’t have a problem that I can’t fix otherwise so please make this thing usable or take it away

    86th ranked

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  10. Choice of what i see when i open app

    I don't want to see your liberal news. I want CHOICE. EXAMPLE: Be able to choose what I see like, SPORTS, RELIGION , MEDICAL, NEWS etc. Not you dictating what I see. I HATE YOUR LIBERAL NEWS.

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  11. how to keep email from be hard bounced as spam

    In the past I have received a weekly newsletter from a *gmail.com
    account that is hard bounced as SPAM. How can this be corrected?
    The sender has confirmed that it was hard bounced!

    HELP

    86th ranked

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  12. 86th ranked

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  13. Could you please hire Assist personnel who are actually trained to provide technical support? And a place to report customer service issues?

    In the course of attempting to solve an email access problem, in November 2023, an AOL help desk technician deleted my email account and thereby deleted the email files on my desktop. Today, I attempted to have the files restored by your Assist team. The first technician searched Google for answers. When Google's assistance proved insufficient, she said she would consult with someone. Instead, she hung up. A second technician said that she could not locate any emails under my account. She told me to call back in a few days. When I asked to speak to a supervisor, she…

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  14. youve removed my security questions for my password recovery and replaced w/tech support to sell 39.99 security

    how about let me back into my acct. jaymo70@aol and keep your 500 a year security...those were MY security questions and answers...for my own access. Now im locked out because youve removed my access to recover on my own. All this changing stuff is not what ive wanted or asked for and i see now ALOT of aol accts are ****** off. Its difficult enough to replace a new phone and carrier but to think of all the things from 25 years ago that are attached to that phone number. I was confident i would always have my jaymo70@aol acct…

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  15. How do I stop the 2nd layer of verification when I sign in? I don't want this.

    Make it easier to ask questions like this and to get an answer.

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  16. 86th ranked

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  17. END YOUR FULL BLOWN BIASED REPORTING!

    You consistently post negative news stories about Trump, but never on the negative news about Biden. It's proven that the Biden family benefited from years of taking bribes, there were 24 LLCs and bank records showing tens of millions of dollars going to Biden and his family from China and many other countries. Why doesn't AOL have those headlines? Your biased news headlines are fodder for fools that then come on, calling Trump and his supporters disparaging names. When I've answered back, calling them out on all the Biden corruption, it gets taken down. They call Republican's names that are…

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  18. Id like to complain and have the option of a HUMAN 2 look over my comment & tell me where exactly I violated any guidelines!!

    I swear every time I comment about a serious issue like violence in school or where I talk about r@pe culture or sexism, the stupid moderator bot will reject my comment! OR first they might ask if I wanna change it since it might violate guidelines when I know 4 a fact it does NOT violate anything and its nothing I wouldnt say in front of a teacher at school or in front of a court room or the floor of congress!! You people need to provide a way that someone has the option of having their rejected comment looked…

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  19. You have the wrong "master account" person on my account - i AM THE MASTER ACCOUNT HOLDER-

    YOU HAVE MY HUSBAND AS MASTER ACCOUNT HOLDER- HE DOESN'T EVEN USE HIS EMAIL much-AND I AM THE ORIGINAL PERSON WHO SIGNED UP FOR AOL WHEN IT FIRST BEGAN! This is fairly recent - you refer to him with my name and you aren't 24/7 help and you aren't FREE....Get back to the original AOL and fix things without trying to get us to pay for your mistakes

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  20. varafy who I am and back up

    YOUR system requested to prove who I am and back up
    I did so and you system
    said my phone number and e-mail and back up were wrong and I what needed a NEW phone number and a third e-mail address

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