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Help us improve Assist by AOL

We invite you to share your thoughtful and specific feedback with us. At AOL, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

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166 results found

  1. bi-lingual option for writing emails, ie. Spanish and English

    I would like write in English and Spanish in the same email. How can that be done, i.e. where do I find the capacity to accent a vowel?

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  2. should be free

    I pay for GOLD..which is actually far from that..anything else you should GIVE to loyal or is it stupid customers

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  3. I can't "sign up to post" comments on AOL news

    I'm trying to sign up to post comments on aol news but it won't let me. What can I do

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  4. 83rd ranked

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  5. Could you please hire Assist personnel who are actually trained to provide technical support? And a place to report customer service issues?

    In the course of attempting to solve an email access problem, in November 2023, an AOL help desk technician deleted my email account and thereby deleted the email files on my desktop. Today, I attempted to have the files restored by your Assist team. The first technician searched Google for answers. When Google's assistance proved insufficient, she said she would consult with someone. Instead, she hung up. A second technician said that she could not locate any emails under my account. She told me to call back in a few days. When I asked to speak to a supervisor, she…

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  6. youve removed my security questions for my password recovery and replaced w/tech support to sell 39.99 security

    how about let me back into my acct. jaymo70@aol and keep your 500 a year security...those were MY security questions and answers...for my own access. Now im locked out because youve removed my access to recover on my own. All this changing stuff is not what ive wanted or asked for and i see now ALOT of aol accts are ****** off. Its difficult enough to replace a new phone and carrier but to think of all the things from 25 years ago that are attached to that phone number. I was confident i would always have my jaymo70@aol acct…

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  7. How do I stop the 2nd layer of verification when I sign in? I don't want this.

    Make it easier to ask questions like this and to get an answer.

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  8. 83rd ranked

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  9. END YOUR FULL BLOWN BIASED REPORTING!

    You consistently post negative news stories about Trump, but never on the negative news about Biden. It's proven that the Biden family benefited from years of taking bribes, there were 24 LLCs and bank records showing tens of millions of dollars going to Biden and his family from China and many other countries. Why doesn't AOL have those headlines? Your biased news headlines are fodder for fools that then come on, calling Trump and his supporters disparaging names. When I've answered back, calling them out on all the Biden corruption, it gets taken down. They call Republican's names that are…

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  10. Id like to complain and have the option of a HUMAN 2 look over my comment & tell me where exactly I violated any guidelines!!

    I swear every time I comment about a serious issue like violence in school or where I talk about r@pe culture or sexism, the stupid moderator bot will reject my comment! OR first they might ask if I wanna change it since it might violate guidelines when I know 4 a fact it does NOT violate anything and its nothing I wouldnt say in front of a teacher at school or in front of a court room or the floor of congress!! You people need to provide a way that someone has the option of having their rejected comment looked…

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  11. You have the wrong "master account" person on my account - i AM THE MASTER ACCOUNT HOLDER-

    YOU HAVE MY HUSBAND AS MASTER ACCOUNT HOLDER- HE DOESN'T EVEN USE HIS EMAIL much-AND I AM THE ORIGINAL PERSON WHO SIGNED UP FOR AOL WHEN IT FIRST BEGAN! This is fairly recent - you refer to him with my name and you aren't 24/7 help and you aren't FREE....Get back to the original AOL and fix things without trying to get us to pay for your mistakes

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  12. varafy who I am and back up

    YOUR system requested to prove who I am and back up
    I did so and you system
    said my phone number and e-mail and back up were wrong and I what needed a NEW phone number and a third e-mail address

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  13. -- no help at all - you want money for a problem YOU MADE-- my wife and I have different email addresses and you act like she has both

    My wife has an email addreess that is DIFFERENt THAN MINE_ BUT YOU ARE "addressing HER- when I sign in with my own DIFFERENT ADDRESS-- you want me to pay for you screwing this up!

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  14. Does It Help AOL

    Does It Help AOL Feel Better Sending Additional Security To 'A Blind American' ? You All Must Be Very Proud Of Each Other !!! 'Cordially;Not ! Randy N. Jolly

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  15. New format is awful and full of bugs

    It is confusing. It ruined all the links in my existing emails that allowed me to easily access important meetings. Bring back the old format

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  16. When making changes, updates, etc., please give notice in advance then provide a readable guide or FREE information to navigate update.

    I just did: Inform in advance, provide readable print information to navigate the so-call-improvements, and provide FREE live phone advice. I find this new update nearly impossible to work with.

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  17. Accommodate people who do not own a cell phone.

    I recently tried to access my AOL email account at a local public library computer. I was locked out, even though I never had this problem in the past. I do not own a cell phone. When I tried to get an access code from my recovery email address website, this website also required a cell phone... or that I get an access code for that website from the AOL email address website. Impossible! If my computer at home would cease to function, I would completely lose access to my email account. Why not ask a security question instead?

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  18. I need to open emails in a separate window. The old format did that. The new format doesn't. Fix please.

    I need to open emails in a separate window. The old format did that. The new format doesn't. Fix please.

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  19. Your new layout needs to include size of printed text like you had before and better colors!

    Size of text and better colors in above area where font is listed like you had before. This new layout is awful.

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  20. 83rd ranked

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