AOL Mail Norrin
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1144 results found
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separate email window
Bring back the option to open an email in a new window. It is a useful feature that aids productivity.
I cannot believe how someone in the design team thought it was a good idea to remove!
53rd ranked -
Stop the automatic link previews!
New email automatically inserts link previews when composing. That's not how email works. It isn't a blog post. Turn that nonsense off!
554th ranked -
It is NOT an IMPROVEMENT when you REMOVE THE BASIC FUNDAMENTALS USED to Write an Email.
IN OLD AOL EMAIL, WE HAD...
A long list of FONTS to choose from
We had more options on SIZE OF FONT
Old AOL had a larger choice of COLORS of FONT to choose with the OPTION to ADD PERSONAL COLORS
We could place an email IN A NEW WINDOW!
We could CONTROL the SIZE of the WINDOW and the PLACEMENT
****When SENDING an Email, we typed the first few letters of the email addy and the EMAIL APPEARED. NOW a NAME appears. If we are writing an email, the NAME SHOULD NOT APPEAR IN THE SENDER BOX ....THE EMAIL…
554th ranked -
spam count display
Display the folder count against the Spam Folder -
The Spam Folder used to show the count of email in it. It currently does not. As a direct result, combined with AOL's apparently more aggressive spam filtering, messages have been accumulating in my spam folder without my realizing it. That means I have missed important messages because I did not have any reason to look in the spam folder!
Please, put the count of messages back in the left column for the Spam Folder.261st ranked -
contact list add comma separated email address
Allow multiple, comma-separated email address to be pasted into a contact list (WHY, in a LIST, implying the need for multiple email addresses, as opposed to a CONTACT, would AOL limit the add address field to MANUALLY TYPED ADDRESSES ONE AT A FREAKING TIME?????????????????) Jeez Cmon
554th ranked -
Spam Filter Broken
What has happened to the Spam filter? Legitimate email is getting inexplicably place in Spam while in the middle of an on-going conversation. On 25 April, a person we were communicating with via email, sent us a follow up message. This message went to Spam without our knowledge. The person sent 3 more follow up messages, each one expressing an increased level of frustration. We also sent 3 messages because we had not heard back from the person. Today we received a very snarky email in our inbox from that same person COMPLAINING WE WERE NOT ANSWERING HER EMAILS. At…
554th ranked -
I can't just print an attachment anymore, I have to use space on my hard drive. I HATE AOL!!
YOU SUCK SO MUCH!! THERE WAS NO NEED TO FIX SOMETHING THAT WAS NOT BROKEN. I HATE THAT I NOW HAVE TO DUMP AOL AFTER 30 YEARS TO FIND A NEW EMAIL PROVIDER THAT DOESN'T SUCK AND HATE THEIR OWN LOYAL USERS. ********.
112th ranked -
This is very stupid, every week you have to update the sign in, do better guys this never happen before
This is very stupid, every week you have to update the sign in, do better guys this never happen before
554th ranked -
Adding contacts bug
Issue on adding contacts
- Needing to go incognito to add contacts
- using normal tab is not working.134th ranked -
Date/Time stamp
Date/Time stamp: I would like to see the entire date/time stamp on all my emails even the current day emails. Instead of "Today 2:27 pm" or "Yesterday 3:52 pm" NO.... I want to see "09/20/23 2:27 pm" or "09/19/23 3:52 pm"
318th ranked -
MAKE IT POSSIBLE TO FORWARD INCOMING AOL EMAILS TO ANOTHER PLATFORM
It seems that every other email service allows their incoming emails to be forwarded to another email account. (Example: I want to be able to have one of our old, mostly un-used AOL emails for our nonprofit forwarded to a gmail that we do use, so we won't miss any emails that happen to come in.) Please.
261st ranked -
Allow an email to be pinned to top of email inbox
If you have a time sensitive/important email, allow it to be pinned or moved to the top of the email inbox so it doesn't get shuffled down the list by new incoming emails.
554th ranked -
sort by "newest on top" displays only a small subset of all emails in inbox
Only for my account, when emails are sorted by newest on top (the default), only a small subset of the emails are displayed.
The subset of emails is not just the latest ones but are spread out across multiple years.
If I reverse the sort to oldest on top, then all the emails show up.
This issue could be similar to issue ranked #325: What happened to all of the mail in my inbox?
908th ranked -
Return to your "PREVIOUS FORMAT". A "frustrated customer" speaking at you AOL.
Return your wider varied selection of stationary and font.
Increase the size of the emojis to fit the page/letter you're inserting them in. Presently they are so small you can't tell what the emoji is that has been added to the letter or comment.
Your so-called "Large" font in the settings are still difficult to read.
We should be able to increase the size and boldness to what is comfortable for the user.
On December 5th, 2023 I commented on your Lack of Holiday and Seasonal themes. Returning your large selection of themes, stationary, font selection and the above items…394th ranked -
give option to dispense with "Unread" folder
Under my Inbox folder on the left-side menu in email, there is another folder called Unread.
Please give users an OPTION to completely DELETE that folder. It's of no use to me and probably many others.908th ranked -
I have to log in Everytime I come to view my mail!
Everytime I click on my AOL tab, to see my mail, I have to login! It’s redundant AND irritating, as I don’t log out!. Please create an option
for us to bypass (in the option tab) this login exercise, especially if we don’t log out!318th ranked -
ADD MORE FONTS TO CUSTOM DEFAULT SETTINGS IN WRITING EMAIL
Custom default writing EM setttings: There is NO DIFFERENCE AT ALL betw Classic, Classic Wide and Garamond. Each exactly the same in the Preview Signature field. MORE VARIETY OF FONTS PLEASE! I always used Georgia. Why has it been dropped?
261st ranked -
394th ranked
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OLDER EMAILS...WHERE DID MINE GO TO?
I CAN ONLY SEE 2 MONTHS AGO...WHY CAN'T I LOAD MORE LIKE WE USED TO? NOW I AM MISSING AN IMPORTANT MAIL THAT IS OLDER THEN SEPTMEBER.
394th ranked -
The calendar used to be easy to use. Now I cannot even get in to put in an appointmnetYour
Go back to your old system....You think you know better...but you dont't You are just looking to make changes. My friends agree. If you really want input... aask peoeple who have been on aol for a long time like 20 years.....but no you all think you know better than us. The old calendar was just fine and I could get into it. Now it will not show.
Go back to your old system. If I have to learn something new I will go to the new provider like g-mail.
Susan Van Zant
suvanzant@aol.com
760-315-0142318th ranked
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