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AOL Mail Norrin



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

1127 results found

  1. It is NOT an IMPROVEMENT when you REMOVE THE BASIC FUNDAMENTALS USED to Write an Email.

    IN OLD AOL EMAIL, WE HAD...

    A long list of FONTS to choose from

    We had more options on SIZE OF FONT

    Old AOL had a larger choice of COLORS of FONT to choose with the OPTION to ADD PERSONAL COLORS

    We could place an email IN A NEW WINDOW!

    We could CONTROL the SIZE of the WINDOW and the PLACEMENT

    ****When SENDING an Email, we typed the first few letters of the email addy and the EMAIL APPEARED. NOW a NAME appears. If we are writing an email, the NAME SHOULD NOT APPEAR IN THE SENDER BOX ....THE EMAIL…

    577th ranked

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  2. spam count display

    Display the folder count against the Spam Folder -
    The Spam Folder used to show the count of email in it. It currently does not. As a direct result, combined with AOL's apparently more aggressive spam filtering, messages have been accumulating in my spam folder without my realizing it. That means I have missed important messages because I did not have any reason to look in the spam folder!

    Please, put the count of messages back in the left column for the Spam Folder.

    279th ranked

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  3. Sign In Process to Many Steps

    Why do we need to do the picture Prove You Are Human and then also get a code to sign in.? You are making checking my email more and more difficult. Redesigned AOL page is awful.

    338th ranked

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  4. I need more holiday and festive backgrounds to apply to my email. Like: Christmas, 4th of July, Birthday, Memorial Day, Vlalentine's Day!!!

    I need more holiday and festive backgrounds to apply to my email. Like: Christmas, 4th of July, Birthday, Memorial Day, Vlalentine's Day!!

    338th ranked

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  5. contact list add comma separated email address

    Allow multiple, comma-separated email address to be pasted into a contact list (WHY, in a LIST, implying the need for multiple email addresses, as opposed to a CONTACT, would AOL limit the add address field to MANUALLY TYPED ADDRESSES ONE AT A FREAKING TIME?????????????????) Jeez Cmon

    577th ranked

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  6. Spam Filter Broken

    What has happened to the Spam filter? Legitimate email is getting inexplicably place in Spam while in the middle of an on-going conversation. On 25 April, a person we were communicating with via email, sent us a follow up message. This message went to Spam without our knowledge. The person sent 3 more follow up messages, each one expressing an increased level of frustration. We also sent 3 messages because we had not heard back from the person. Today we received a very snarky email in our inbox from that same person COMPLAINING WE WERE NOT ANSWERING HER EMAILS. At…

    577th ranked

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  7. I can't just print an attachment anymore, I have to use space on my hard drive. I HATE AOL!!

    YOU SUCK SO MUCH!! THERE WAS NO NEED TO FIX SOMETHING THAT WAS NOT BROKEN. I HATE THAT I NOW HAVE TO DUMP AOL AFTER 30 YEARS TO FIND A NEW EMAIL PROVIDER THAT DOESN'T SUCK AND HATE THEIR OWN LOYAL USERS. ********.

    113th ranked

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  8. PLEASE give us some holiday themes!

    Pleasegive us holiday themes. Why is it so hard to do this? The older version gave us lots of holiday choices!

    338th ranked

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  9. This is very stupid, every week you have to update the sign in, do better guys this never happen before

    This is very stupid, every week you have to update the sign in, do better guys this never happen before

    577th ranked

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    1 comment  ·  Admin →
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  10. Date/Time stamp

    Date/Time stamp: I would like to see the entire date/time stamp on all my emails even the current day emails. Instead of "Today 2:27 pm" or "Yesterday 3:52 pm" NO.... I want to see "09/20/23 2:27 pm" or "09/19/23 3:52 pm"

    338th ranked

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  11. MAKE IT POSSIBLE TO FORWARD INCOMING AOL EMAILS TO ANOTHER PLATFORM

    It seems that every other email service allows their incoming emails to be forwarded to another email account. (Example: I want to be able to have one of our old, mostly un-used AOL emails for our nonprofit forwarded to a gmail that we do use, so we won't miss any emails that happen to come in.) Please.

    279th ranked

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    1 comment  ·  Admin →
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  12. Allow an email to be pinned to top of email inbox

    If you have a time sensitive/important email, allow it to be pinned or moved to the top of the email inbox so it doesn't get shuffled down the list by new incoming emails.

    577th ranked

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  13. Send//Save button

    Having the /Send button at the bottom makes it difficult, especially when there is a lot of text in the message. Please restore the Send button to the top. Also, it is dangerous to have the Save button next to the Delete button, as one could easily press Delete when intending to press Send.

    421st ranked

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  14. sort by "newest on top" displays only a small subset of all emails in inbox

    Only for my account, when emails are sorted by newest on top (the default), only a small subset of the emails are displayed.

    The subset of emails is not just the latest ones but are spread out across multiple years.

    If I reverse the sort to oldest on top, then all the emails show up.

    This issue could be similar to issue ranked #325: What happened to all of the mail in my inbox?

    876th ranked

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    1 comment  ·  Admin →
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  15. delete email in inbox

    how do I delete all in box email?

    577th ranked

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  16. Return to your "PREVIOUS FORMAT". A "frustrated customer" speaking at you AOL.

    Return your wider varied selection of stationary and font.
    Increase the size of the emojis to fit the page/letter you're inserting them in. Presently they are so small you can't tell what the emoji is that has been added to the letter or comment.
    Your so-called "Large" font in the settings are still difficult to read.
    We should be able to increase the size and boldness to what is comfortable for the user.
    On December 5th, 2023 I commented on your Lack of Holiday and Seasonal themes. Returning your large selection of themes, stationary, font selection and the above items…

    421st ranked

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  17. I have to log in Everytime I come to view my mail!

    Everytime I click on my AOL tab, to see my mail, I have to login! It’s redundant AND irritating, as I don’t log out!. Please create an option
    for us to bypass (in the option tab) this login exercise, especially if we don’t log out!

    338th ranked

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  18. ADD MORE FONTS TO CUSTOM DEFAULT SETTINGS IN WRITING EMAIL

    Custom default writing EM setttings: There is NO DIFFERENCE AT ALL betw Classic, Classic Wide and Garamond. Each exactly the same in the Preview Signature field. MORE VARIETY OF FONTS PLEASE! I always used Georgia. Why has it been dropped?

    279th ranked

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  19. Spellcheck "new AOL" versus "Classic AOL"

    When using Spellcheck in the new aol, there is no way to add words to the Spellcheck. So, my last name and the names of the organizations to which I belong, along with medical terminology, show up as spelling errors. Bring back Classic! I just tried to change my settings back to what you are now calling "Basic AOL" and it doesn't display my messages as I would like.

    279th ranked

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  20. 421st ranked

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