AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1104 results found
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keep the email like it was
Old email was the best way. Give the people a choice!
580th ranked -
886th ranked
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DO NOT SHOW ME ANY ADS!!! I AM PAYING FOR AD FREE AOL!!!
This is my final warning to AOL and I will now report this to BBB and FTC If you keep showing me Ads on Ad free subscription that I am paying for!!
Malini Sodha111th ranked -
Reinstate shortcut 'x' for close window
My suggestions for Aol:
Reinstate shortcut 'x' to close an email (if only to extend the 'mouse-free experience' while navigating).
Allow images (esp. jpegs) to be attached again, rather than just inserted into the body of an email. It's a nuisance having to Zip them every time to make that happen.
Also, it was much better when the attachments were always visible at the head, rather than having to go to the very foot of an email to check them, or to even see if there is one. I sent plenty of "there was no attachment" replies before realising that…
1102nd ranked -
email displayed in popup renders mail useless (MacBook)
On opening a new email, I regularly get presented with the message in a borderless popup window. I cannot reply to the message. I have to go out of email and back in.
This happens on my MacBook Pro running MacOs 11.7.10.
Fortunately it doesn't happen on my iPad.
Utterly useless!
886th ranked -
Difficulty Finding Attachment
When a sender has an attachment to their message IT MUST be accessible within the senders message. I had an initial message with several replies going back and forth and on the latest reply, the sender had 2 attachments but I could not find them. I finally scrolled down to the bottom of the page and found them below my initial message. THIS IS EXTREMELY CONFUSING AND UNACCEPTABLE.
886th ranked -
Let us manipulate the text by color, word features, emoji, pics, italicize, highlight, et.
I see lots of suggestions (demands?) because this is soooo disappointing, but I keep looking to see if you have improved anything. I don't see that you are improving! I want to manipulate the text, choose a color for the text, be able to highlight, italicize, add emoji, add pics, It's the moden age!!!!!!! This is sooooo antiquated. Do something !
886th ranked -
Sort emails alphabetically
Sort emails alphabetically
281st ranked -
The Previous AOL worked very well for me. Go back or I will go to GOOG.
I have been on AOL for many, many years. The new system does not work for me. I would like to go back to the old system.
Without reverting to the previous system, will be forced to move to another email system.886th ranked -
this new email is terrible. I have to re-read everything to find out what the last message was from whoever is getting back to me. Not good
Whoever invented this new aol email just made a change for the sake of change. Not a good thing at all. When I get a response from someone, I have to re-read everything to find out what the last message that was sent when I am emailing with someone back and forth. It seems a lot of people are having issues, so why not take the advice and redo this. The old email was better, but if someone wants to change, then do it right. You are like the politicians who will not listen to the people.
886th ranked -
Go back to having a support email address like support@aol.com and the like so customers of the 21st century can contact you easier rather t
Go back to having a support email address like support@aol.com and the like so customers of the 21st century can contact you easier rather than having to phone call you as it's waste of their time and yours.
422nd ranked -
Stop the automatic link previews!
New email automatically inserts link previews when composing. That's not how email works. It isn't a blog post. Turn that nonsense off!
580th ranked -
It is NOT an IMPROVEMENT when you REMOVE THE BASIC FUNDAMENTALS USED to Write an Email.
IN OLD AOL EMAIL, WE HAD...
A long list of FONTS to choose from
We had more options on SIZE OF FONT
Old AOL had a larger choice of COLORS of FONT to choose with the OPTION to ADD PERSONAL COLORS
We could place an email IN A NEW WINDOW!
We could CONTROL the SIZE of the WINDOW and the PLACEMENT
****When SENDING an Email, we typed the first few letters of the email addy and the EMAIL APPEARED. NOW a NAME appears. If we are writing an email, the NAME SHOULD NOT APPEAR IN THE SENDER BOX ....THE EMAIL…
580th ranked -
886th ranked
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Do NOT remove the email stationary
I noticed the email stationary is gone from the AOL app, it is also gone from Yahoo Mail as well. I am asking that you leave it alone on AOL Mail. It is a feature I use often and I am already very unhappy with the new webmail. If you take this away from me I will make the switch to Outlook.
886th ranked -
shaking page
Why does the page shatter when I first open mail? very annoying
886th rankedHi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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stop trying to make me buy a wider aol. never going to happen. remove the ad. I will inform verizon, it is them that I pay, not aol.
stop trying to make me buy a wider aol. never going to happen. remove the ad. I will inform verizon, it is them that I pay, not aol
886th ranked -
adjustable field for incoming email address
I would like to have the ability to resize the incoming message fields. There are times when I want to see more of the email address and less of the subject
886th ranked -
Dear AOL
You must have unlimited server space since you make it difficult for users to delete their mail in batches. I sort by sender in my INBOX, i filter by Bed Bath and Beyond, check the all box, to find out its pulling my saved mail as well. WHY. I just want to delete what is in my inbox by sender only. I used to be able to delete by pages but now everything is in one page.1700 emails that i will have to click individually because the is no way to filter and delete in bulk WITHOUT pulling from other…
886th ranked -
I've copied someone else's previous comment, because AOL says it can't add my vote. Please place attachments on the top again. On emails tha
Please place attachments on the top again. On emails that get multiple replies you have to scroll all the way down to find the attachments instead of being on the top showing the most recent sent like before the updated look. really annoying This is a copy of someone else's idea. It expresses my sentiments exactly!
886th ranked
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