AOL Mail Norrin
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1154 results found
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GO BACK THE THE CLASSIC EMAIL!!
If it's not broken, don't try to fix it!! Get rid of the truncated lists of contacts. I have 20+ contacts beginning with S and I can only see 4. Just give us a full list with a search facility it would be much quicker and cleaner and get rid if the stupid emojis at the side of all the contacts!!!!! Stop cluttering up the space with objects that are of no useful purpose except to look pretty, which they don't!!
909th ranked -
too much space taken up by useless stuff at the top of each message
When I click on a message in my inbox and it expands to full size, the header info at the top of a message takes up 2.75 vertical inches (34%) of the 8 inch viewing window (on a 1920x1080 24" screen). It shows the web site of the "From" person and a Visit Site button, the "Subject" with a read/unread button, and then the web site again and the From/To/CC lines. Each of these 3 section is in its own white-space area with a horizontal border.
This stuff is useless to most people who now how to read a "Subj:"…
909th ranked -
Bad... And getting worse!
I had high hopes for the new format, as it greatly mimics current Outlook UX and like the upgraded Features. But... after using it for a few months, its PAINFULLY clear, the new AOL Mail is just LIPSTICK ON THE SAME OLD PIG! - There still no way aggregate email or make follow up notes. And there is no way to mark an email as Urgent or Important. The Biggest Issues is the Non-Stop ADS! And now, the Ads are so Invasive, there is a nasty little popup that you get when you try to hide the ads! Of course,…
557th ranked -
My e-mail no longer spaces properly,,,,,,,,,,,,do to the ******* unwanted ads...............please fix!
Quit forcing ads down our throats............
262nd ranked -
Dnn't see it yet.You keep messing with perfection as below.This must have just happened.
I see you have now added "Attach Giff. Now impossible to send pictures
or I own memes to the body of the mail. This is the final straw. The picutres are so tiny even on my big screen I cannot see the picture.
You took a simply beautiful AOL and turned it into more trouble than
it is worth. I do't like your silly giffs. I like to send my own and the old traditional attachtment. I don't like your memmes and you have shrunk the traditional giffs so much I cannot see to choose from your attachnent forder. Original…909th ranked -
Scroll Bar on the Right Moves Down the List
Please fix the problem with the Scroll Bar on the Right side of the Mail List moving down the list whenever the New Mail button is clicked. This movement misleads and confuses when attempting to access recent, new emails that have arrived and prompts wrong actions due to their misplacements on the list.
909th ranked -
OLDER EMAILS...WHERE DID MINE GO TO?
I CAN ONLY SEE 2 MONTHS AGO...WHY CAN'T I LOAD MORE LIKE WE USED TO? NOW I AM MISSING AN IMPORTANT MAIL THAT IS OLDER THEN SEPTMEBER.
396th ranked -
you people suck !!!!!! i can't use my mobil phone
I CAN'T USE MY MOBIL PHONE ******* I HAD TO USE MY HOME PHONE !!!!!
909th ranked -
You don't listen or care.
AOL is for the ancient, nearly dead, geriatric folks. You DON'T care or listen to your customers. Proof is this forum. Can't force anyone to act on an ad even with your new 3x only policy. AOL will die with the ancient crowd.
557th ranked -
why is email moving so slow this needs to be fix now
fix slow moving email or i will leve
396th ranked -
"Remind me later"
I have been saying 'no' FOR DECADES!
STOP ASKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!557th ranked -
get rid of popup about not enough room to read email
This new popup about reading email without adds is very annoying. I will be transferring my email to another company. I will not be blackmailed to see my entire email.
202nd ranked -
Its prety obviouse that AOL are not listening to their users.
Its pretty obvious that AOL are not listening to their users. The new format still sucks and the ads in our email are becoming more aggressive. You will notice that AOL totaly ignore direct critisism. AOL bring back the old format and keep your users happy, ignore them and you will lose your users.
318th ranked -
Remove the DATEMYAGE Advertisement
Scam website that lures in members then floods email with unsolicited material. I have 'disliked' it and left feedback with no results. All my advertisements are the same: DateMyAge. REMOVE IT PLEASE.
557th ranked -
I would like to view my email in full width. Stop insulting me with your stupid graphic
I would like to read my mail in full width. Stop insulting me with your stupid graphic!
396th ranked -
I HATE HATE HATE YOUR NEW AOL It just plain sucks.
go back to old format and tasks
557th ranked -
Follow Up Attempt
Thank you for your message quoted below. The Help.aol.com link did not appear to accommodate any access to contact you; and I do not subscribe to any Social Media sites. Please advise. Thank you..
Thank you,
<< Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com. >>AOL team
396th ranked -
Fix your site; it's corrupted and not functioning
Fix it. Today, it wanted me to update my security, but would not accept what I entered. It even said that one of my other fully-functioning email addressesis not a valid address. Now,it won't open my AOL email at all. and, sometimes even says 'no internet,' but your site is the only one having thiese problems. I have fully-functioning internet everywhere but on AOL.
557th ranked -
Please stop assuming I am elderly--I am young and don't care about all the mature topics you continuously include. I will
Please stop including gross health ads or ads that target older people--I am still young and am not in your target audience. Even when I do reach that age someday, I still wouldn't want to see any of those ads. They are repulsive and demeaning.
318th ranked -
Cannot resize photos Have to reformat text from other doccuments.
You apparently DO NOT LISTED TO ALL THE FEED BACK AS YOU HAVE NOT DONE ANYTHING ABOUT IT.
Please Listed to your users!
We cannot paste text into emails from Word without having to reformat.
We cannot size photos pasted into emails any longer. Please fix.
WAKE UP! We do not like these changes.557th ranked
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