AOL Mail Norrin
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1150 results found
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not possible to open a word document in AOL!!!!! Feedback given several times. They will not change things. This is elementary.
I have to send emails to Outlook to be able to open a word attachment. Useless AOL. When will you catch up and do what people need?!!! Won't hold my breath!
555th ranked -
Case #21292172 - Viewing Email OPTIONS:
Dear Madam or Sir, would be very helpful if there was an addtl viewing email option that would allow for the email to remain as NEW even when hovering over the list of emails in the top portion of the screen where emails are listed and only when double clicking on the email would it become READ. This option could be called "Double Click to Read Email".
908th ranked -
ALLOW FOR MORE SORT HEADINGS TO INCLUDE UNREAD, STARRED, SENDER(REALLY IMPORTANT)SUBJECT,ATTACHMENTS
MY CURRENT VIEW IS JUST FOR DATE NEWEST TO OLD AND DATE OLD TO NEWEST. MY WIFE CAN DO IT FROM HER COMPUTER BY NOT FROM MINE.
318th ranked -
signature space is a problem
I am very displeased with your new format. I was trying to revise my signature space and now it is too large and double spaced. this takes up too much room and is annoying to the readers. I also have lost the color to my regular emails I send. This is part of my signature writing program.
174th ranked -
problem
I posted a problem when the new upgrade went live. The problem is I can not always print my emails. Information is missing in the printing. This is a big problem and you said that you were working on the problem. Wondering if you still are working on the problem because it is still a big issue.
394th ranked -
how to print an email
I can't figure out how to print an email so that the whole message prints, not just a sliver of info on one side of the page. This new format stinks.
555th ranked -
The window on the right that shows the sender info is totally worthless. There seems to be no way to get rid if it.
Give an option to delete the sender info window from display and printing. It has little or no value added.
394th ranked -
Support two phone numbers for 2nd factor authentication
My wife and I share an aol email account. Your second factor authentication only supports one phone number for texting a code or 2 factor authentication. This of course won't work for us. If you supported use of two phone numbers, as other apps do, we could use your 2 factor authentication.
394th ranked -
New Email...
I could not effectively copy the email address. I had to go to the Raw Message to copy the sender's email address
555th ranked -
261st ranked
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Please return the event button to the left side of the page. It was a great feature and is missed. Thank you.
Using the event button under the mailing section was always a great way to schedule the calandar. Now you have several extra steps to input these dates and it is hidden from the main mail page. Please restore this feature. Thank you.
555th ranked -
Bring back right-click menu
Quit trying to be gmail; it may be popular but AOL had more features that worked.
If i have a sender or subject that I want to manage all the emails from, I used to be able to do that with a powerful right-click menu. Now, the only thing is "filter" and the options with it are insufficient.
Please restore the powerful right-click options.
908th ranked -
Group
Allow a setting to turn off grouping emails by date received. Or just go back to the classic AOL email rather than this Yahoo-style email.
226th ranked -
So many flaws and quirks
It's hard to explain each and every flaw of this new email but it's a nightmare. Particularly when responding to an email, you have entire conversations so you have to scroll to figure out where in the middle of all this text that you are responding to (I have conversations grouped off). Another thing that is happening - if I look at an email and hit respond but change my mind, that "respond" is saved. (Not in Draft - it is saved within the email conversation even though I didn't send it.) So when I go back to that email,…
555th ranked -
Add More Holiday Themes!
Give users more choices of holiday themes. The previous version of AOL Mail allowed users to choose from several themes related to Christmas, Halloween, Thanksgiving, etc. These are now gone. Why?
29th ranked -
Attaching PDF is no longer prompted when it is not attached
Please prompt if PDF file is not attached.
908th ranked -
Delete spam when folder is emptied
When the spam folder is emptied delete the emails instead of moving them to trash requiring a second step to get rid of them.
226th ranked -
Multiple clicks to open an e-mail
I'm really tired of needing to click on an e-mail twice to open it. I click on the message, then the subject line shows by itself in a new screen, then I need to click on it a 2nd time to actually open the e-mail. EXTREMELY IRRITATING!
394th ranked -
Quit putting up political people on my email account when I open up my email. I pay for your service! Put up an American Flag or Eagle ins
Put up an American Flag when I open my email. Not Obama or Biden or any other political figure
43rd ranked -
Mail summary page column order
I would like to be able to re-order the summary page columns. Specifically I want to me the "file attachment" icon before the email "subject" column. When the "file attachment" icon follows the "subject" column I am less likely to note that a file is attached. I would like to move the columns around to the way I like. If this is already possible I can't find out how to do so and please let me know how. Thanks.
908th ranked
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