AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1268 results found
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can't get to inbox with one click
Glitch AGAIN! I can't just click on my inbox to get mail - I get an error message. After the error message, I have to click the inbox and it will take me to my mail. This periodically happens. Very frustrating. AOL is no longer the same.
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Go to Inbox645th ranked -
HOW ABOUT THE CALENDAR?
HOW do you get the calendar to put up a reminder every month?
645th ranked -
need the old format back. New format has too much wasted space to the right of the text. I have to click away the wasted space for each mess
Need the old format back. New format has too much wasted white space to the right of the text. I have to click away the wasted space (by clicking on the hide arrow while reading each msg. Waste of my time!
178th ranked -
NEW EMAIL AGAIN SEARCH PROCESS TOO MANY STEPS!!!!!
CORRECT THE SEARCH PROCESS
TOO MANY STEPS!!!!!!645th ranked -
Bring Back Contact editing and display window.
Your Contact arrangement is not friendly to editing and deleting. Your previous contacts & list management method was so superior to your present arrangement.
321st ranked -
What happened to my AOL Mail address book? The new format is unpopulated with all the information I have been entering for YEARS.
What happened to my AOL Mail address book? The new format is unpopulated with all the data I have entered for MANY years.
279th ranked -
preview attachments
Users are being greatly inconvenienced by being forced to download attachments before being able to view them. It is time consuming to have to download an attachment, create a file to hold it in, and then open it. That is simply too many steps to go through view an attachment. Previously, a user could simply click on an attachment and preview it. The current method is too time consuming and makes that AOL mail feature inferior to the previous "click and view" method. PLEASE! Change it back to "click and see preview.." That will be much more appealing to your…
247th ranked -
Can't find emails in search, only gets a few, This is TERRIBLE, I HATE IT
Can't find emails in search, only gets a few, This is TERRIBLE, I HATE IT
This platform is hard to read, hard to use, it is slow and the search is awful.
Now I have to try to go through every email to find something. I hate this platform, please let us go back but you ruined our ability because when we try to convert back, it is not the same at all. This is terrible, Looks like I will have to go with Gmail this is so terrible.
Everyone hates AOL now.385th ranked -
can we please have old email sort back, it was nice to sort by sender, date, folder, and subject.
please put old email style back, it has worked for decades , please don't change it
193rd ranked -
Font
Not improving it would be just fine with me. I have to chose between a font I can't read and one that takes up half the screen. Just leave it alone!!!!
178th ranked -
Show attachments at the top as before. Also unread emails are disappearing by itself into old mail folder. Fix this.
Unread emails are being put into old mail folder after a few days. Why is this? Please fix this problem. Also I do not like attachments showing up at the bottom of the email. I want them at the top as it used to be. If the email has long threads, I have to scroll down all the way to the bottom to verify attachment. This is just plain stupid. Please fix this as well.
645th ranked -
Remove videos that must time out from articles. There is no way to exit the video, I have to just let it time out. Not a good idea.
Remove the videos
475th ranked -
go back to the old version
you are asking the same **** questions over and over. How can I go back to the old version????
279th ranked -
Please FIX the black side bar in emails. I CAN`T scroll down to read important content because the black bar disappears or turn everything
Please fix the black side bar to stay visible in my emails. It disappears and I cannot scroll down to read important information in my emails. This has been a terrible change in AOL mail. Aren`t you listening?????
This has been a major complaint for months now.645th ranked -
Are you seeping in more changes now--please stop!!
First you change AOL from something that worked to something bad. Now, a few months into this mess, I cannot access emails without getting a malfunction notice and "click here" directive. AOL pls stop--just stop. Everything you do makes it worse. Who are you? What are you?
475th ranked -
Recipients overlook attachments that now are at the BOTTOM of emails we send. Put attachments back at the TOP where they were in Classic.
Recipients overlook attachments that now are at the BOTTOM of emails we send.
Put attachments back at the TOP where they were in Classic.247th ranked -
default: want contact list sorted by last name default is sorted by first names
aol default is first name sort
385th ranked -
address book
i do not want to have the 15 more on the address book, i want a complete list of all my contacts. I've been your member for too many years and i want to have someone to make it right.
385th ranked -
Autocorrect spelling WHILE TYPING!!!
When are you going to restore autocorrect spelling while typing - the way it was before you imposed this new (most difficult) format on us? My computer settings are and always were on autocorrect spelling while typing. My typing in THIS FIELD is autocorrected while typing. WHY can't you restore it to the message field in the emails? It is extremely undesirable, untimely and frustrating with the current method of correcting spelling before sending - line by line.
385th ranked -
It should be trivial to backup something so crucial. I cannot find anyway to do it.
Allow us to backup email. If a way exists, don't hide it.
645th ranked
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